Direct answer
Back up immediately, check warranty/insurance and obtain a display-versus-frame estimate. Stop using a screen with exposed sharp glass, touch malfunction, ink-like spreading damage, battery swelling or loss of water resistance after impact.
What this covers
- A phone with impact damage that still powers on
- The exact condition described in the direct answer
- Customer-accessible observations and controls
What it does not cover
- ×A different model, region or software interface that contradicts the cited source
- ×A displayed code with a separate manufacturer meaning
- ×Live electrical, gas, sealed-system or battery-cell repair
Establish the exact starting state
ReversibleBack up data, photograph condition and check coverage before further handling.
Separate the fault or decision boundary
ReversibleDetermine whether damage is only cover glass/display or also frame, cameras, biometrics, battery and touch.
Apply the narrowest correction
ReversibleUse a provider that states part type, calibration, seal policy, warranty and total cost.
Verify before escalating
ReversibleTest touch across the display, brightness, cameras, speakers, charging and biometric unlock before leaving.
Evidence ledger
Sources behind this answer
Visible sources support the visible claims. Home Product Support records the publisher, the fact used and the review date; community reports can suggest an issue but do not become a published fact on their own.
Exact questions
Common follow-ups
What is the short answer to “Cracked phone screen: repair, replace or keep using it”?+
Back up immediately, check warranty/insurance and obtain a display-versus-frame estimate. Stop using a screen with exposed sharp glass, touch malfunction, ink-like spreading damage, battery swelling or loss of water resistance after impact.
What should I check before changing anything?+
Back up data, photograph condition and check coverage before further handling.
How do I know the action worked?+
Test touch across the display, brightness, cameras, speakers, charging and biometric unlock before leaving.
When should I stop?+
Stop using or charging for swelling, puncture, extreme heat, chemical odor or exposed battery; sharp glass can injure.
Answer for the exact device and software version shown above.