Direct answer
Frozen fresh food often sits in direct cold-air flow, against a cold rear wall, under an incorrectly low setting or near a stuck damper/sensor.
What this covers
- Refrigerators · temperature
- The exact symptom in the title before component-level repair
- Consumer-accessible controls, connections and maintenance areas
What it does not cover
- ×Smoke, burning odor, swelling, liquid on powered parts or damaged wiring
- ×Opening sealed panels, bypassing interlocks or live-electrical testing
- ×Account ownership, billing or warranty disputes
Observe before changing anything
ReversibleMap which shelf and foods freeze and measure the center-shelf temperature over several hours.
Isolate the failing boundary
ReversibleMove food away from vents, use the recommended set point and avoid blocking sensors.
Apply the narrow correction
ReversibleChange one temperature step and wait the model’s stabilization time before another adjustment.
Verify the result and stop at the boundary
ReversibleService is appropriate when temperatures remain below the safe target throughout the compartment.
Evidence ledger
Sources behind this answer
Visible sources support the visible claims. Home Product Support records the publisher, the fact used and the review date; community reports can suggest an issue but do not become a published fact on their own.
Exact questions
Common follow-ups
What should I check first for “Food freezes in the refrigerator compartment”?+
Map which shelf and foods freeze and measure the center-shelf temperature over several hours.
How do I know whether the problem is external or inside the device?+
Move food away from vents, use the recommended set point and avoid blocking sensors.
When should I stop and request repair?+
Service is appropriate when temperatures remain below the safe target throughout the compartment.
Answer for the exact device and software version shown above.