Direct answer
A map can be hidden by the wrong home/account, a new mapping run, app sync failure or a reset. Do not immediately create another map.
What this covers
- Robot vacuums · app
- The exact symptom in the title before component-level repair
- Consumer-accessible controls, connections and maintenance areas
What it does not cover
- ×Smoke, burning odor, swelling, liquid on powered parts or damaged wiring
- ×Opening sealed panels, bypassing interlocks or live-electrical testing
- ×Account ownership, billing or warranty disputes
Observe before changing anything
ReversibleConfirm the signed-in account, selected robot/home and map-history or backup area.
Isolate the failing boundary
ReversibleRefresh connectivity, restart the app and robot and check whether schedules still reference rooms.
Apply the narrow correction
ReversibleRestore an available map backup or run a new mapping cycle only after recovery options are exhausted.
Verify the result and stop at the boundary
ReversibleAccount or factory reset can erase maps, zones and schedules; record them first.
Evidence ledger
Sources behind this answer
Visible sources support the visible claims. Home Product Support records the publisher, the fact used and the review date; community reports can suggest an issue but do not become a published fact on their own.
Exact questions
Common follow-ups
What should I check first for “Robot vacuum map disappeared from the app”?+
Confirm the signed-in account, selected robot/home and map-history or backup area.
How do I know whether the problem is external or inside the device?+
Refresh connectivity, restart the app and robot and check whether schedules still reference rooms.
When should I stop and request repair?+
Account or factory reset can erase maps, zones and schedules; record them first.
Answer for the exact device and software version shown above.