A map can be hidden by the wrong home/account, a new mapping run, app sync failure or a reset. Do not immediately create another map. Check the account, the selected home and the selected robot before assuming the map is gone.
What this covers
- Robot vacuums · app
What it does not cover
Differential
Likely causes of “Robot vacuum map disappeared from the app”, and how to tell them apart
- 1
You are signed into a different account or home
What separates it The app shows an empty map or another robot, and the robot itself is working normally.
How to confirm Check the account, the selected home and the selected robot before assuming the map is gone.
- 2
A new mapping run replaced the saved map
What separates it The map changed after you started a mapping or exploration run, or moved the robot to a new floor.
How to confirm Look for a map-history or saved-map option in the app before running any new mapping.
- 3
The app and robot are not syncing
What separates it The robot is online but the app shows nothing, and other data in the app is stale.
How to confirm Restart the app, check the robot's connection and refresh the map.
- 4
A reset erased the map
What separates it The map vanished after a factory or network reset.
How to confirm Check the app for a stored backup of the map or a cloud restore option.
Before you touch a setting
Record this first — changing settings destroys the evidence
- Screenshots of the map, room names, schedules and no-go zones before remapping.
- Which app account and robot name you were signed into when the map last existed.
- Whether a firmware update happened recently.
Try in this order
0 of 4 completedObserve before changing anything
ReversibleConfirm the signed-in account, selected robot/home and map-history or backup area.
Isolate the failing boundary
ReversibleRefresh connectivity, restart the app and robot and check whether schedules still reference rooms.
Apply the narrow correction
ReversibleRestore an available map backup or run a new mapping cycle only after recovery options are exhausted.
Verify the result and stop at the boundary
ReversibleAccount or factory reset can erase maps, zones and schedules; record them first.
Stop boundary
When this stops being a self-service repair
- !Do not factory-reset the robot to look for a lost map; that deletes maps, zones and schedules for good.
Evidence ledger
Sources behind this answer
Exact questions
Common questions
Can I get the old map back after remapping?+
Only if the app keeps a map backup or history. Check for a saved-maps option first, and note your room names and schedules before you start a new run.
Does every factory reset erase the map, on every brand?+
Not always. Some robots keep a cloud-linked map backup that survives a reset even though everything else on the device is wiped, while others genuinely lose it for good — check your specific model's own reset article before assuming either outcome, rather than treating one brand's behavior as the rule for all of them.
Why is the map gone?+
Wrong account or a sync issue.
Will a reset delete maps?+
Yes.