On the covered Apple iPhone or iPad, 10 means Apple says error 10 means the iPhone or iPad's software is too new for the Mac or PC. First, update the Mac's software, iTunes, or the Apple Devices app on Windows.
Differential
Likely causes of “Apple iPhone or iPad code 10”, and how to tell them apart
- 1
A computer that is behind the iPhone
What separates it The restore stops with an error 10 message on a Mac or a PC
How to confirm Apple says the device carries a newer iOS than your computer supports
- 2
A poor cable or port
What separates it The error comes and goes when you move the cable
How to confirm Plug straight into the computer, not a hub or a keyboard port
Try in this order
0 of 5 completedWhat to do first
ReversibleUpdate the Mac's software, iTunes, or the Apple Devices app on Windows.
Correct only the documented fault domain
ReversibleApple's steps: disconnect and reconnect the device; if the Mac does not recognize it, unlock the device; and if a software update is offered, click Install.
Update the computer
ReversibleUpdate macOS, or iTunes or the Apple Devices app on Windows, then try the restore again.
Use a direct port
ReversiblePlug the iPhone into the computer's own USB port, not a hub or a keyboard.
Quit and reopen
ReversibleQuit iTunes or Finder, reopen it, and check that security software is not blocking it.
Evidence ledger
Sources behind this answer
Exact questions
Common questions
What does 10 mean on a Apple iPhone or iPad?+
Apple says error 10 means the iPhone or iPad's software is too new for the Mac or PC.
Does error 10 mean the iPhone is broken?+
No. Apple's own explanation is that the iPhone's software is newer than the computer can handle.