Google Nest thermostat · exact code

Google Nest thermostat code M13, M20, M22, M23, M26 and the other M codes: meaning and exact next steps

M13, M20, M22, M23, M26 and the other M codes means M codes are a mix of informational messages and problems, and Google's table points each to its own article: M13 is the cold-weather no-power code, M20 is a "No power" alert, M22 means the thermostat is offline, M23 means a thermostat wire is undetected or unconfigured, M26 means it cannot connect to a Matter device, M12 means a Nest Temperature Sensor is not in a good spot, M19 is about changing thermostat batteries and M21 means it is unable to update software. This answer applies only to Google Nest Learning Thermostats (1st through 4th generation), the Nest Thermostat E and the Nest Thermostat that show a lettered help code on the display or in the Nest or Google Home app. Google prints one meaning for the aliases it groups together, and this page keeps that grouping. Codes shown by other brands of thermostat are on their own pages.

On the covered Google Nest thermostat, M13, M20, M22, M23, M26 and the other M codes means m codes are a mix of informational messages and problems, and Google's table points each to its own article: M13 is the cold-weather no-power code, M20 is a "No power" alert, M22 means the thermostat is offline, M23 means a thermostat wire is undetected or unconfigured, M26 means it cannot connect to a Matter device, M12 means a Nest Temperature Sensor is not in a good spot, M19 is about changing thermostat batteries and M21 means it is unable to update software. First, read the full M code on the display, because the number decides which article applies.

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  1. What to do first

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    Read the full M code on the display, because the number decides which article applies.

  2. Correct only the documented fault domain

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    Google's M26 steps: the thermostat cannot reach a third-party Matter app, so check that its battery is not too low, that Wi-Fi is available, that it was first added to the Google Home app and that it is not already paired to the maximum number of third-party apps.

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What does M13, M20, M22, M23, M26 and the other M codes mean on a Google Nest thermostat?+

M codes are a mix of informational messages and problems, and Google's table points each to its own article: M13 is the cold-weather no-power code, M20 is a "No power" alert, M22 means the thermostat is offline, M23 means a thermostat wire is undetected or unconfigured, M26 means it cannot connect to a Matter device, M12 means a Nest Temperature Sensor is not in a good spot, M19 is about changing thermostat batteries and M21 means it is unable to update software.

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