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Ubiquiti UniFi Dream Machine Special Edition parental controls or schedules are not working

Ubiquiti UniFi Dream Machine Special Edition parental controls or schedules are not working: target identity, randomized MAC, time zone, DNS/VPN bypass and overlapping profiles should be separated. Scoped to UDM-SE.

The UniFi Dream Machine SE has no single parental controls switch like a consumer router, but its content filtering, traffic rules and client blocking give a strong and flexible set of tools, and when a restriction does not behave it is usually a matter of rule order, the scope or devices that bypass it. Open the UniFi Network app and look in Settings, Security, Content Filtering, where you can block categories of sites, such as adult content, and apply the filter to selected networks or devices.

The checks in more detail

Choose the networks, or create a separate network or VLAN for children's devices, which makes the rules easier. Add the devices' names to a group so that the filter and schedules apply to them only. For time limits, use Traffic rules or a schedule on the client: you can block a device or a group during chosen hours, such as bedtime. In the client list, you can also block a device outright.

Rules are applied in order, so a general allow rule above your block can defeat it; check that the specific block comes first. Make sure the devices are in the group, and check that their addresses are fixed or reserved, so the rule follows them. Randomised Wi-Fi addresses make a device look new, so turn off private address for your home network on the child's device. The known ways around a router filter are a VPN, secure DNS in the browser, mobile data and a hotspot.

Block the common VPN and DNS-over-HTTPS services with the gateway's traffic rules, and use the device's own screen time settings for the rest. Check that the gateway's DNS filtering is enabled and that devices use the gateway for DNS rather than a hard-coded one; a rule redirecting DNS to the gateway helps. Update the firmware, as content filtering lists improve. Test with the child's device on the home Wi-Fi and a site that should be blocked. Keep the admin account private. Use the community and Ubiquiti's help pages for details.

Differential

Likely causes of “Ubiquiti UniFi Dream Machine Special Edition parental controls”, and how to tell them apart

  1. 1

    A rule in the wrong order

    What separates it A general allow defeats the block

    How to confirm Put the specific block first

  2. 2

    Devices not in the group or with changing addresses

    What separates it A device is not controlled

    How to confirm Add them to the group and reserve addresses

  3. 3

    A randomised Wi-Fi address

    What separates it The device looks new

    How to confirm Turn off private address on the child's device

  4. 4

    A VPN or secure DNS

    What separates it Filters are bypassed

    How to confirm Block them in traffic rules and use device screen time

  5. 5

    DNS not forced through the gateway

    What separates it The filter does not apply

    How to confirm Redirect DNS to the gateway

Before you touch a setting

Record this first — changing settings destroys the evidence

  • The rule order
  • The group and devices
  • Whether the device uses a VPN or mobile data
  • The filter categories

Try in this order

0 of 6 completed
  1. Create a group or network

    Reversible

    For the children's devices.

  2. Enable content filtering

    Reversible

    For that scope.

  3. Add a schedule rule

    Reversible

    For bedtime.

  4. Put blocks above allows

    Reversible

    In rule order.

  5. Redirect DNS to the gateway

    Reversible

    And block bypasses.

  6. Test a blocked site

    Reversible

    On the home Wi-Fi.

Model-specific

What is true of this model and not of its siblings

Rule order
Specific blocks go first.
Groups
Make rules easier.

Stop boundary

When this stops being a self-service repair

  • !Ask Ubiquiti's community with the rule set
  • !Use device screen time as a second layer
  • !Update the firmware

Evidence ledger

Sources behind this answer

Exact questions

Common questions

Does the UDM SE have parental controls?+

It has content filtering and traffic rules.

How do I set a bedtime?+

A schedule or traffic rule for a group.

Why is a site not blocked?+

Rule order or a bypass.

Does it work away from home?+

No.

Wrong device or version?

Match the path before repeating the steps.

Match another device