Direct answer
Borderless printing deliberately enlarges the image past the paper edge to avoid white borders. The expansion amount, aspect ratio and app crop control determine what is lost.
What this covers
- The observed symptom matches this record
- Customer-accessible settings, connections and external components
- Diagnosis before reset, deletion or component replacement
What it does not cover
- ×A model-specific error code with a different documented meaning
- ×Internal electrical, battery-cell, gas, refrigeration or sealed-component repair
- ×A guarantee that every model exposes the same control label
Capture the exact symptom
ReversibleCompare photo aspect ratio with paper ratio and preview the crop before printing.
Run the smallest isolation test
ReversibleChoose Fit with borders to preserve the whole image, or reduce borderless expansion and reposition the crop.
Correct only the proven cause
ReversibleSave a print preset for the exact paper size and orientation rather than resizing the original destructively.
Verify before changing anything else
ReversiblePrint a low-cost draft with edge markers before the final photo.
Evidence ledger
Sources behind this answer
Visible sources support the visible claims. Home Product Support records the publisher, the fact used and the review date; community reports can suggest an issue but do not become a published fact on their own.
Exact questions
Common follow-ups
What should I check before resetting anything?+
Compare photo aspect ratio with paper ratio and preview the crop before printing.
What is the safest isolation test?+
Choose Fit with borders to preserve the whole image, or reduce borderless expansion and reposition the crop.
When should I stop troubleshooting?+
Do not recalibrate printheads for predictable borderless overscan.
Answer for the exact device and software version shown above.