The Brother MFC-J1010DW is a compact color inkjet with Wi-Fi, and printing from a phone or tablet depends on the connection, the app and the printer's settings, so when it will not print from mobile, work through them in order. First check that the printer and the phone are on the same Wi-Fi network, since AirPrint on an iPhone and Mopria or the Brother Mobile Connect app on Android discover printers on the local network.
The checks in more detail
Print a network configuration report from the printer's menu and check that it shows a connected state and an address. If the printer is on a 5 GHz band that it does not support, or on a guest network, the phone will not see it, so use the 2.4 GHz network and the main network. On an iPhone or iPad, use Share, Print and choose the printer; the printer appears under AirPrint if it supports it. If it does not appear, restart the printer and the phone, and make sure that Wi-Fi is on.
On Android, the Default Print Service or Mopria must be enabled in the settings, or use Brother Mobile Connect, which finds the printer and sets it up. If you have set up the printer through Wi-Fi Direct, join the phone to the printer's own network for a direct connection, which does not need a router. In the Brother app, add the printer by its address if it is not found. If printing starts but the page does not come out, check the printer's status for an error,
such as an empty cartridge, a jam or a paper size mismatch; a print job waits until the printer is ready. Clear the phone's print queue, and try a different document. Update the printer's firmware and the app. If the router isolates devices, the phone cannot reach the printer, so turn off AP isolation. Reserve an address for the printer so that it does not change. If mobile printing fails on every phone and from every app, contact Brother with the model number, noting your router type.
Differential
Likely causes of “Brother MFC-J1010DW will not AirPrint, Mopria or print from a phone”, and how to tell them apart
- 1
The phone and printer on different networks
What separates it The printer is not found
How to confirm Join both to the same 2.4 GHz network
- 2
A print service not enabled
What separates it Android cannot see the printer
How to confirm Enable the Default Print Service or Mopria
- 3
AP isolation on the router
What separates it The phone cannot reach the printer
How to confirm Turn off isolation
- 4
A printer error
What separates it The job waits and nothing prints
How to confirm Clear the error on the display
- 5
A changed printer address
What separates it The phone points to the old address
How to confirm Reserve an address and re-add the printer
Before you touch a setting
Record this first — changing settings destroys the evidence
- The exact symptom and when it began
- The ink or toner state
- The paper type used
- The model number
Try in this order
0 of 6 completedPrint a network report
ReversibleCheck the printer's connection.
Join the same network
Reversible2.4 GHz, not guest.
Use AirPrint or Mopria
ReversibleOr Brother Mobile Connect.
Add by address
ReversibleIf it is not found.
Clear printer errors
ReversibleAnd the phone's queue.
Contact Brother
ReversibleIf it fails everywhere.
Model-specific
What is true of this model and not of its siblings
- Compact inkjet
- A small color machine with Wi-Fi.
- Same network
- Phone and printer must share one.
Stop boundary
When this stops being a self-service repair
- !If the problem persists after these steps, contact the maker with the model and serial number
- !Do not keep running cleaning cycles
- !Keep the receipt for warranty
Evidence ledger
Sources behind this answer
Exact questions
Common questions
Why can't my phone find the MFC-J1010DW?+
A different network or a disabled print service.
Does it support AirPrint?+
Check the printer's specifications.
What is Wi-Fi Direct?+
A direct link without a router.
Can the router block it?+
Yes, with isolation.