Brother MFC-L5915DW receives jobs but does not print

The checks in more detail

Open the print queue; a job marked Error or Offline or an old job that will not clear blocks the rest. Cancel all documents, restart the Print Spooler service, and send a test page. If the printer shows as offline in Windows, right-click it in Settings, Printers and scanners, open its properties and check that Use Printer Offline is not ticked. The MFC-L5915DW connects by Ethernet, Wi-Fi or USB, and each can fail in its own way. For a network connection, print a Network Configuration Report from the printer's menu and read its IP address;

if it changed since the printer was installed, the computer is sending to the old address, so update the port in the printer's properties or reserve an address in the router. Check that the computer and the printer are on the same network, and that a guest Wi-Fi or a VPN is not separating them. Try a Ping to the printer's address from the computer. If you use Wi-Fi, a weak signal causes timeouts, so use Ethernet for an office machine. Check the driver. A driver that is out of date or from a Windows generic package can fail, so install Brother's full driver and software package for the model, which includes the Status Monitor.

Remove the printer's old copies from the list. For Mac, use AirPrint or Brother's driver and check the printer is added by its address. Check that the toner and drum are not at their end of life, since the printer stops at certain messages and will not print. Printing from one application only points to that program. Update the printer firmware with Brother's tool, and restart the printer and computer. If the display shows an error that persists, note its code and contact Brother with the serial number from the label.