Direct answer
Multi-feeds usually come from damp/static paper, mixed sizes, overfilled trays, tight guides or worn separation pads. Paper preparation is the first test.
What this covers
- The observed symptom matches this record
- Customer-accessible settings, connections and external components
- Diagnosis before reset, deletion or component replacement
What it does not cover
- ×A model-specific error code with a different documented meaning
- ×Internal electrical, battery-cell, gas, refrigeration or sealed-component repair
- ×A guarantee that every model exposes the same control label
Capture the exact symptom
ReversibleRemove the stack and inspect curl, moisture, mixed media and tray fill line.
Run the smallest isolation test
ReversibleFan and square a small fresh stack, set guides to touch without bending paper and select the correct media type.
Correct only the proven cause
ReversibleReplace old media or a customer-serviceable pickup/separation kit proven by the test.
Verify before changing anything else
ReversiblePrint ten pages from the same tray with no double feed.
Evidence ledger
Sources behind this answer
Visible sources support the visible claims. Home Product Support records the publisher, the fact used and the review date; community reports can suggest an issue but do not become a published fact on their own.
Exact questions
Common follow-ups
What should I check before resetting anything?+
Remove the stack and inspect curl, moisture, mixed media and tray fill line.
What is the safest isolation test?+
Fan and square a small fresh stack, set guides to touch without bending paper and select the correct media type.
When should I stop troubleshooting?+
Service repeated multi-feed with fresh supported paper; do not spray cleaners into the paper path.
Answer for the exact device and software version shown above.