Windows 11 Wi-Fi is connected but not working: check the taskbar connection state, test the same network on another device, toggle Wi-Fi and restart the PC/router, then forget and reconnect. Use Network reset last because it reinstalls network adapters and may require VPN software setup again.
What this covers
- Windows 11 PCs using a home Wi-Fi adapter
What it does not cover
- ×A missing or physically failed Wi-Fi adapter
Try in this order
0 of 4 completedRead the Windows connection state
ReversibleSelect the Network, Sound or Battery area and confirm Wi-Fi is on and the intended network says Connected.
Test the network elsewhere
ReversibleIf another device also cannot load a website, restart the modem/router before changing the PC.
Restart and reconnect
Reset / data riskRestart the PC, turn Wi-Fi off and on, then forget and reconnect to the intended network with its password.
Run Network reset last
Reset / data riskUse Settings › Network & internet › Advanced network settings › Network reset only after driver and router checks; note VPN settings first.
Evidence ledger
Sources behind this answer
Exact questions
Common questions about “Windows 11 Wi-Fi is connected but not working”
Why is Wi-Fi connected but not working?+
DNS, the router or driver problems.
Do other devices work?+
If not, check the router.
Should I reset the network?+
Use network reset as a later step.
Have I checked the adapter's driver?+
Open Device Manager, find the network adapter and check whether it shows a warning. Updating or reinstalling the Wi-Fi driver often fixes connected-but-no-internet symptoms.
Could power saving turn the Wi-Fi adapter off?+
Yes. In the adapter's properties, the power management tab may allow Windows to switch the device off to save power. Untick that option and restart to test.
Should I run the network troubleshooter?+
Windows includes a network troubleshooter in settings that checks common faults and can reset the adapter. It is a quick step before deeper changes such as a network reset.
What if the connection works on my phone but not the laptop?+
When a phone works on the same network, the router is fine and the laptop's adapter, driver or settings are the problem. Forget the network on the laptop, restart it and update the network driver before changing anything on the router.