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Windows · Wi-Fi

Windows 11 Wi-Fi is connected but not working

Check the taskbar connection state, test the same network on another device, toggle Wi-Fi and restart the PC/router, then forget and reconnect. Use Network reset last because it reinstalls network adapters and may require VPN software setup again.

Direct answer

Check the taskbar connection state, test the same network on another device, toggle Wi-Fi and restart the PC/router, then forget and reconnect. Use Network reset last because it reinstalls network adapters and may require VPN software setup again.

What this covers

  • Windows 11 PCs using a home Wi-Fi adapter
  • Current supported consumer software as reviewed on August 20, 2026
  • The symptom described in the title before a factory reset or hardware repair

What it does not cover

  • ×A missing or physically failed Wi-Fi adapter
  • ×Billing, ownership, warranty or account-recovery disputes
  • ×Regional features that the manufacturer does not list for your country
Try in this order0 of 4 completed

  1. Read the Windows connection state

    Reversible

    Select the Network, Sound or Battery area and confirm Wi-Fi is on and the intended network says Connected.

  2. Test the network elsewhere

    Reversible

    If another device also cannot load a website, restart the modem/router before changing the PC.

  3. Restart and reconnect

    Reset / data risk

    Restart the PC, turn Wi-Fi off and on, then forget and reconnect to the intended network with its password.

  4. Run Network reset last

    Reset / data risk

    Use Settings › Network & internet › Advanced network settings › Network reset only after driver and router checks; note VPN settings first.

Evidence ledger

Sources behind this answer

Visible sources support the visible claims. Home Product Support records the publisher, the fact used and the review date; community reports can suggest an issue but do not become a published fact on their own.

01
Microsoft SupportFix Wi-Fi connection issues in Windows

Official connection-state, restart, forget and network-reset guidance.

Exact questions

Common follow-ups

What should I try first for windows 11 wi-fi is connected but not working?+

Select the Network, Sound or Battery area and confirm Wi-Fi is on and the intended network says Connected.

Will these steps erase apps, files or settings?+

The early checks are reversible. Forget removes one password. Network reset removes and reinstalls adapters and can require VPN or virtual-switch reconfiguration.

When should I stop troubleshooting?+

Stop if the device reports hardware damage, becomes unusually hot, smells burnt, or the problem falls into this excluded case: A missing or physically failed Wi-Fi adapter.

Change recordAug. 17, 2026 — Published a source-linked sequence for windows 11 wi-fi is connected but not working, with consequences shown before sign-out or reset steps.
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