Support directory
Android troubleshooting: issues with manufacturer variation called out.
Android menus differ between Samsung, Google, OnePlus and Motorola, so each answer names the path for the phone brand. Choose the symptom first, then the maker, before any reset.
Android fixes begin with a restart, then Settings, System, Software update, then a test in Safe mode, which switches off every app you installed. If a problem disappears in Safe mode, an app is responsible and removing the newest apps finds it. Battery Usage in Settings shows which app uses the most power, and Adaptive Battery and background limits can be changed per app.
An Android app keeps crashing or will not open
Force stop the app, restart the device, update the app and Android, then clear the app cache. Clear storage or uninstall only with credentials and synced data available because either can remove local app state. Note the app version before and after updating, since a crash that began after an update points to that version.
Open record Android · Wi-FiAndroid is connected to Wi-Fi but has no internet
Compare Wi-Fi with mobile data, test another device on the same network, restart the phone and router, then forget and reconnect to the network. Reset Wi-Fi, mobile and Bluetooth settings only after noting that it removes saved connections.
Open record Android · keyboardAndroid keyboard disappeared or will not open
If no keyboard appears in any app, the input method may be disabled, crashed or not selected. If one app is affected, treat it as that app’s layout problem.
Open record Android · notificationsAndroid notifications arrive late or only after unlocking
Delayed alerts usually come from per-app notification settings, battery optimization, restricted background data, Focus/Do Not Disturb or a vendor sleep list.
Open record Android · incoming callsAndroid phone rings but the incoming-call screen does not appear
A missing call screen can result from Phone app notifications, display-over-app permission, default-phone selection or a stuck call app—not the cellular connection itself.
Open record Android · storageAndroid storage is full even with few photos
Hidden storage is often app caches/downloads, offline media, messaging attachments, trash or system update files. Use the storage breakdown before deleting app data.
Open record Android · BluetoothAndroid will not pair with a Bluetooth device
Turn Bluetooth off and on, restart both devices, make the accessory discoverable and keep it nearby, then forget and re-pair it. Check whether the accessory is still connected to a different phone before resetting network settings. Android keeps a list of paired devices on each phone, so remove old pairings if the list is long.
Open record Android · defaultsAndroid default-app routing behaves incorrectly or produces the wrong result
Open record Android · defaultsAndroid default-app routing is not working
Open record Android · defaultsAndroid default-app routing is unusually slow or delayed
Open record Android · defaultsAndroid default-app routing keeps disconnecting or working intermittently
Open record Android · defaultsAndroid default-app routing stopped working after an update, outage or hardware change
Open record Android · defaultsAndroid default-app routing works only on one app, network, account or location
Open record Android · hotspotAndroid mobile hotspot behaves incorrectly or produces the wrong result
Open record Android · hotspotAndroid mobile hotspot is not working
Open record Android · hotspotAndroid mobile hotspot is unusually slow or delayed
Open record Android · hotspotAndroid mobile hotspot keeps disconnecting or working intermittently
Open record Android · hotspotAndroid mobile hotspot stopped working after an update, outage or hardware change
Open record Android · hotspotAndroid mobile hotspot works only on one app, network, account or location
Open record Android · notificationsAndroid notification channels behaves incorrectly or produces the wrong result
Open record Android · notificationsAndroid notification channels is not working
Open record Android · notificationsAndroid notification channels is unusually slow or delayed
Open record Android · notificationsAndroid notification channels keeps disconnecting or working intermittently
Open record Android · notificationsAndroid notification channels stopped working after an update, outage or hardware change
Open record Android · notificationsAndroid notification channels works only on one app, network, account or location
Open record Android · USBAndroid USB file transfer behaves incorrectly or produces the wrong result
Open record Android · USBAndroid USB file transfer is not working
Open record Android · USBAndroid USB file transfer is unusually slow or delayed
Open record Android · USBAndroid USB file transfer keeps disconnecting or working intermittently
Open record Android · USBAndroid USB file transfer stopped working after an update, outage or hardware change
Open record Android · USBAndroid USB file transfer works only on one app, network, account or location
Open record Android · system servicesGoogle Play services behaves incorrectly or produces the wrong result
Open record Android · system servicesGoogle Play services is not working
Open record Android · system servicesGoogle Play services is unusually slow or delayed
Open record Android · system servicesGoogle Play services keeps disconnecting or working intermittently
Open record Android · system servicesGoogle Play services stopped working after an update, outage or hardware change
Open record Android · system servicesGoogle Play services works only on one app, network, account or location
Open recordTroubleshooting an Android phone: before you reset
Fixes differ by maker. Samsung phones use One UI with Device care, Pixel phones get updates directly from Google, and OnePlus and Motorola phones use their own system layers. Check the exact model under Settings, About phone, since a fix for one Galaxy generation may not apply to another. Clearing an app's cache removes temporary files only; clearing its data deletes logins and saved content.
Back up before a factory reset, which erases everything. Google account backup and the maker's tool cover contacts, photos and many settings, and the reset is a last resort after Safe mode and a cache check.
What does Safe mode tell me on an Android phone?
If the fault stops in Safe mode, an installed app is the cause; if it continues, the system or the hardware is.