Direct answer
For the Whirlpool WHD560CHW heat-pump dryer, prove both breaker poles for electric models, the outlet and control wake state before internal service. First, reset the correct breaker once and verify the receptacle safely.
What this covers
- Whirlpool WHD560CHW heat-pump dryer (WHD560CHW)
- Ventless heat-pump dryer; condenser/filter maintenance replaces exterior vent diagnosis.
- The specific fault this record addresses: has no power or a blank display
What it does not cover
- ×The same symptom on a different Whirlpool product line, which has its own record and its own cited source
- ×An on-screen error code whose meaning has not been checked against this exact model's manual
- ×Live electrical, gas, sealed-system, internal battery-cell or structural repair — a technician boundary, not a self-service step
Differential
What actually causes this, and how to tell them apart
These are ordered by how often each one is the answer, not by how easy it is to try. The point of the middle column is that two causes producing the same headline symptom rarely produce the same detail — that detail is what tells you which one you have before you change anything.
- 1
The outlet or cord itself has failed
What separates it The breaker tests fine but the outlet shows no power to a test device, or the cord shows visible damage.
How to confirm Test the outlet with a known-working device before assuming the dryer's internal supply has failed.
- 2
An internal control board or transformer fault
What separates it Confirmed good power at the outlet and breaker, cord undamaged, and still no response at all from the unit.
How to confirm This conclusion is reached only after external power sources are ruled out, and is a technician diagnosis.
Before you touch a setting
Record this first — changing settings destroys the evidence
Every item below stops existing the moment a reset, re-pair or settings change is made. Written down first, they are what separates the causes above; recovered afterwards, they are guesswork.
- Whether the display, light and every function are dark, versus some functions working and only heat or one specific feature missing.
- Breaker panel state for both poles, on an electric model.
- Whether a breaker reset holds or trips again immediately.
Test the receptacle with a known-working device
ReversibleConfirms whether the wall outlet itself has power before touching the breaker panel.
Reset the correct breaker once
ReversibleFor electric dryers, check both poles of the double-pole breaker specifically.
Inspect the cord and plug externally for damage
ReversibleDo this with the dryer unplugged.
Arrange internal service if external power is confirmed good
ReversibleA control board or transformer fault is a technician diagnosis at that point.
Run one empty cycle to confirm stable power with no flicker or loss
ReversibleConfirms the fix rather than a momentary reconnection.
Model-specific
What is true of this model and not of its siblings
Generic advice for the product line fails here. Each item below is a property of this specific model family that changes which of the steps above apply to you.
- Model scope
- WHD560CHW. Ventless heat-pump dryer; condenser/filter maintenance replaces exterior vent diagnosis.
- Type — VENTLESS HYBRID HEAT-PUMP (no vent)
- A 7.4 cu. ft. VENTLESS hybrid heat-pump dryer (WHD) — it recirculates and reheats air instead of venting outside, so there is NO exhaust duct and 'not drying' is never a blocked vent; it is a condenser/lint question. It dries at a lower temperature (clothes warm, not hot) and takes longer than a vented dryer, which is normal, and it runs on 240V in a closet-depth, stackable design.
- Internal lint/condenser maintenance is critical
- Beyond the normal lint screen it has an internal secondary lint screen and a condenser that trap fine lint — owners report these need cleaning regularly, and neglecting them is the top cause of gradually worsening drying (and can require professional cleaning once a year). Clean the accessible lint screen every load and follow the manual for the internal screen/condenser.
- Advanced Moisture Sensing
- Ends the cycle when the load reads dry; clean the sensor strips if it ends early. Wrinkle Shield and Quick Dry options included.
- Symptom boundary
- This record covers Whirlpool WHD560CHW heat-pump dryer when it has no power or a blank display. A different symptom on the same hardware, or this symptom on a different Whirlpool product line, has its own record with its own causes and its own cited source.
Stop boundary
When this stops being a self-service repair
Continuing past any one of these costs more than the repair saves — in safety, in warranty, or in evidence a technician needs.
- !Unplug and do not reset a breaker more than once if it trips immediately again — that indicates a short, and repeated resets risk fire or further electrical damage.
- !A hot plug, visible arcing, or a damaged cord means stop immediately and do not use that outlet or cord again until replaced.
Evidence ledger
Sources behind this answer
Visible sources support the visible claims. Home Product Support records the publisher, the fact used and the review date; community reports can suggest an issue but do not become a published fact on their own.
Where the manufacturer's article stops. Whirlpool Product Help publishes this as "Product Help". Official Whirlpool product help; this key exists so the 120-volt ventless heat-pump dryer does not inherit the 240-volt electric-dryer articles. What that article does not carry is the model boundary — it is written for a product line, and WHD560CHW is the scope applied here. Where a control label, terminal, indicator pattern or reset sequence differs on your unit, the manual for that exact model is the authority, not this page and not the article.
Exact questions
Common follow-ups
My Whirlpool WHD560CHW heat-pump dryer isn't drying like it used to.+
On this ventless hybrid heat-pump dryer, gradually worse drying is almost always lint and condenser buildup, not a heater fault, because it recirculates air through an internal condenser rather than venting. Clean the main lint screen every load AND the secondary internal lint screen and condenser per the manual — this model is known to need that maintenance, sometimes a professional cleaning once a year. Remember it also dries cooler and slower than a vented dryer by design, and there is no vent to check.
My electric dryer has no power at all — not even the light.+
Check both poles of the double-pole breaker in the panel. If only one side had tripped, the display and light might still work off partial power — full darkness on everything points to both legs being out, or the outlet/cord itself.
The breaker keeps tripping every time I reset it.+
Don't keep resetting it — a breaker that trips again immediately (rather than holding) points to a genuine short circuit, which is an electrician or appliance-technician diagnosis, not something to force past by repeated resets.
Does this answer apply to every Whirlpool model?+
No. It is scoped to WHD560CHW. Ventless heat-pump dryer; condenser/filter maintenance replaces exterior vent diagnosis.
What should I record before troubleshooting no power or blank display?+
Record the complete model identifier, exact message or indicator, software/firmware where visible, the operating stage and what still works.
Why is a factory reset not the first step?+
A reset can erase accounts, networks, maps, schedules or preferences without distinguishing no power, blank display. The ordered checks preserve that evidence.
When should I stop and use qualified service?+
Unplug for heat, arcing, cord damage or repeated trips.
Answer for the exact device and software version shown above.