If the GE Profile PVD28BYNFS makes no ice, GE's manual and support article give a checklist: a newly installed refrigerator may take 12 to 24 hours to start making ice, and 1 to 2 days to fill the bucket; the ice maker must be turned on in the controls and connected to a cold water supply of 40 to 120 psi; the freezer must be cold enough (the ice maker must reach about 16 F before a cycle begins); a clogged water filter or an unseated filter can stop the flow; and a supply line or shutoff valve may be clogged, which is a plumber's job. Turn the ice maker on only after the water line is connected and the water is on.
Differential
Likely causes of “GE refrigerator ice maker is not making ice”, and how to tell them apart
- 1
A new installation that has not started making ice
What separates it The bucket is empty within the first day or two
How to confirm Allow 12 to 24 hours to begin and 1 to 2 days to fill the bucket; discard the first few batches
- 2
The ice maker is turned off
What separates it The control panel shows the ice maker off because the ice maker is turned off
How to confirm Turn the ice maker on in the Settings menu once the water is connected
- 3
The water filter is clogged or not seated
What separates it Little or no water reaches the ice maker or dispenser
How to confirm Replace the filter, reseat it until it locks, or fit the bypass plug to test
- 4
The water supply is off or the valve is clogged
What separates it There is no water at the dispenser either because the water supply is off or the valve is clogged
How to confirm Check the shutoff valve and supply line; call a plumber for a clogged line
Before you touch a setting
Record this first — changing settings destroys the evidence
- How long since installation and whether the ice maker was turned on
- The freezer temperature and whether the filter was changed recently
- Whether the dispenser delivers water when you press it
Try in this order
0 of 5 completedCheck it is on
ReversibleUse the Settings button to reach the Icemaker selection and press On. GE says to turn the ice maker on only after the water line is connected and the water is turned on.
Wait after installation
ReversibleA new refrigerator may take 12 to 24 hours to begin making ice, and dispenses 3 to 4 cubes at 12 and 18 hours; allow 1 to 2 days for the bucket to fill. Throw away the first few batches to clear the water line.
Check temperature
ReversibleGE recommends 37 F fresh food and 0 F freezer; the ice maker must reach about 16 F to begin a cycle, and a freezer with little food inside can vary. Adjust the freezer a little lower if warm.
Check the filter
ReversibleA clogged filter restricts water. Replace the cartridge, or remove it and install the bypass plug; if water then flows, the filter is the problem.
Check the bucket and feeler arm
ReversibleWhen the bin fills to the level of the feeler arm the ice maker stops; be sure nothing interferes with the arm's sweep, and that the bucket is seated on its guide brackets.
Model-specific
What is true of this model and not of its siblings
- Ice bucket and dispenser
- The ice bucket sits in the left refrigerator door behind the ice box door: pull down the latch, lift the bucket up and out and replace it on the guide brackets until it seats; if it will not seat, rotate the ice bucket fork. Do not add ice from trays or bags to the door ice bucket, which may not crush or dispense.
- Parts for this problem on the PVD28BYNFS (RepairClinic, 2026-09-21)
- door and ice maker control board located on top , part number WR55X32080, at $176.16; dual water valve w/ flow meter, part number WR57X32000, at $111.25; r600a charge can 35 grams, part number WR98X35, at $48.87; ice funnel bracket w/ autofill sensors, part number WR17X31928, at $100.44.
- Other models this page answers
- These steps also fit models PGE29BYTFS, GFE28GYNFS, CYE22TSHSS, GSS25GYPFS, GDE21EYKFS.
Stop boundary
When this stops being a self-service repair
- !If there is still no ice after the ice maker is on, the filter is fresh and the water is confirmed, contact GE service
- !If the water supply line or shutoff valve is clogged, call a plumber
Evidence ledger
Sources behind this answer
GE Appliances' own support articles for refrigerators; the article for this page is named in the page's notes.
GE's own troubleshooting page for the SmartHQ pairing steps and the Connected Home Support line.
Parts and list prices as shown on RepairClinic's parts search for this model number on 2026-09-21.
Exact questions
Common questions
How long until it makes ice?+
12 to 24 hours after installation to begin, and 1 to 2 days to fill the bucket.
How much ice does it make?+
Seven cubes per cycle, about 112 to 140 cubes in 12 hours depending on conditions.
Why is the ice maker buzzing?+
It buzzes each time it fills with water; a buzz every 10 to 15 minutes may mean the supply is off.
Do I throw away the first ice?+
Yes, the first few batches to clear the water line.
Why did ice stop?+
The bin is full to the feeler arm, or the filter, freezer temperature or water supply has failed.
Can I turn the ice maker off?+
Yes, from the controls; it also makes food cool faster at start-up.
Is old ice okay?+
If ice is not used often it becomes cloudy, tastes stale and shrinks.