A Miele W1 that stops mid-program will usually say why. Fault messages that cancel a program include a blocked or restricted water intake, Drainage (blocked drain or drain hose too high), Service Water-proof syst. (water protection system activated), and Service Fault F (a general fault). For Fault F, disconnect the washer for at least 2 minutes, reconnect, switch it on and restart the program; if it returns, contact Miele Service. To clear the fault indicator turn the program selector to the off position. Delay start and SmartStart can also make the washer look stopped while it waits.
Differential
Likely causes of “Miele W1 WXF980 washer stops, pauses or powers off mid-cycle”, and how to tell them apart
- 1
A water intake fault
What separates it The program is cancelled with an intake message because of a water intake fault
How to confirm Check the faucet, the hose, the pressure and the filters, then restart
- 2
A drainage fault
What separates it The Drainage message shows because of a drainage fault
How to confirm Clean the filter and pump; hose no higher than 39 in
- 3
The water protection system
What separates it Service Water-proof syst. shows because the water protection system has activated
How to confirm Close the faucet and call Miele, since the protection system needs an inspection
- 4
A general fault
What separates it Service Fault F with a number shows because of a general fault
How to confirm Disconnect the power for 2 minutes, reconnect it and restart the program
Before you touch a setting
Record this first — changing settings destroys the evidence
- The exact message and F number
- Which stage of the program it stopped in
- Whether it restarts after a 2 minute disconnect
Try in this order
0 of 5 completedRead the message
ReversibleRead the message, by touching the arrow sensor button to read a multi line message in full.
Follow its cause
ReversibleFollow its cause, since Water intake, Drainage, Water-proof and Fault F each have a listed action.
Reset for Fault F
ReversibleReset for Fault F, by disconnecting the power for at least 2 minutes, reconnecting, switching on and restarting.
Turn the indicator off
ReversibleTurn the indicator off, by turning the program selector to the off position and switching the washer off.
Call service if it repeats
ReversibleCall service if it repeats, and give them the F number and the data plate details.
Model-specific
What is true of this model and not of its siblings
- Interrupting and changing a program
- To interrupt a program touch Start/Stop and choose Cancel Program; to change the program, cancel it, turn the selector to the new program, add detergent if needed and touch Start/Stop. Laundry can only be added at the beginning of a wash program, and the child lock stops a program being interrupted unintentionally.
- Drain pump on a fault
- When a drain fault cancels a program, the drain pump is activated for 2 minutes and the door is then released. Miele asks you to wait for the pump to stop before switching the machine off, so a machine that seems to have stopped may still be pumping.
- Miele parts for this problem, part numbers and prices
- For a program that stops on a fault Miele's own shop lists the drain pump DPS25-375, part number 10908780, at $92.00 (the 220-240 V version, so match voltage and model) and the electromagnetic lock, part number 9865648, at $119.00 (prices change). Read the display message before ordering; most stops are intake, drain or door messages you can clear.
- Other models this page answers
- These steps also fit the W1 WXR960 washer.
Stop boundary
When this stops being a self-service repair
- !If Service Fault F returns after the disconnect, contact Miele Technical Service
- !If Water-proof syst. appears, close the faucet and call service at once
Evidence ledger
Sources behind this answer
Miele's own manual lookup for the US, where the WXF and WXR W1 instructions are listed by model.
Miele's own US spare-parts shop, prices and part numbers; prices change.
Exact questions
Common questions
What does Service Fault F mean?+
A general fault; disconnect the washer from the electricity for at least 2 minutes and restart.
How do I switch off a fault indicator?+
Turn the program selector to the off position and switch the washer off.
Can I add laundry after it stops?+
Only at the beginning of a wash program.
Can I cancel a program?+
Yes; touch Start/Stop and choose Cancel Program.
Why does the door stay locked after cancelling?+
Comfort Cooling protects against scalding until the suds are below 130 F.