Manufacturer and model directory
Miele washer model troubleshooting
Miele washer troubleshooting covers 2 model families: W1 WXF980 washer, W1 WXR960 washer. Choose the complete Miele model family before opening a fix, and read the model number off your label first.
Miele's W1 washers, such as the WXR960, are built to last, with detailed programs and a data plate that identifies the machine. The faults owners report are a drain message, a door that stays locked, a dosing message, odors and a washer that stops. Miele's service uses the serial number and the fault memory, so the model pages give you the checks to make before you call.
Browse by platform
19 complete records in this directoryMiele W1 WXF980 washer cycle takes too long or keeps adding time
Open record Miele · not cleaningMiele W1 WXF980 washer does not clean clothes well
Open record Miele · detergent not dispensingMiele W1 WXF980 washer does not dispense detergent, bleach or softener correctly
Open record Miele · door lockedMiele W1 WXF980 washer door or lid will not unlock
Open record Miele · fills when offMiele W1 WXF980 washer fills with water while turned off
Open record Miele · no powerMiele W1 WXF980 washer has no power or a blank control panel
Open record Miele · leakingMiele W1 WXF980 washer is leaking water
Open record Miele · grindingMiele W1 WXF980 washer makes grinding, squealing, clicking or banging noises
Open record Miele · shakingMiele W1 WXF980 washer shakes, walks or bangs during spin
Open record Miele · SUDMiele W1 WXF980 washer shows excessive suds, SUD or Sd behavior
Open record Miele · odorMiele W1 WXF980 washer smells musty, sour or like mildew
Open record Miele · stops mid cycleMiele W1 WXF980 washer stops, pauses or powers off mid-cycle
Open record Miele · water level lowMiele W1 WXF980 washer uses very little water or the water level looks wrong
Open record Miele · Wi-FiMiele W1 WXF980 washer will not connect to Wi-Fi or the manufacturer's app
Open record Miele · not drainingMiele W1 WXF980 washer will not drain or stops with water inside
Open record Miele · not fillingMiele W1 WXF980 washer will not fill with water or fills too slowly
Open record Miele · not spinningMiele W1 WXF980 washer will not spin or leaves clothes soaking wet
Open record Miele · door won't lockMiele W1 WXF980 washer will not start because the door or lid will not lock
Open record Miele · door lockedMiele W1 WXR960 washer door or lid will not unlock
Open recordFind your model
Model numbers covered, and where each one's answers are
Match the identifier on your appliance or device label to a row below. Miele answers here cover these model numbers.
| Family | Model numbers | Published specs |
|---|---|---|
| W1 WXF980 washer | WXF980 WCS | 3 researched |
| W1 WXR960 washer | WXR960 WCS | 3 researched |
Miele washing machines: programs, drain, door and care
A drain message needs the fluff filter behind the flap cleaned and the drain hose checked. A door that stays locked after the program may be holding because of water in the drum or an option such as Anti-crease. A dosing message needs the cartridge seated and filled with a detergent Miele lists. Odors come from a damp drum and drawer, and Miele's reminder to run a hot cleaning program helps.
Find the data plate inside the door frame. Miele's support and its service technicians use the type and serial number. Use detergents listed for the machine, and leave the door and drawer slightly open after the last wash.
Where is the Miele data plate?
On the inside of the door frame.
What should I do about a locked door?
Wait for the drum to stop and water to drain, and use the emergency release only as the manual says.