Direct answer
Pairing confirms a control link, but audio may still route to another output, use the wrong profile or be muted in the source app/device.
What this covers
- The observed symptom matches this record
- Customer-accessible settings, connections and external components
- Diagnosis before reset, deletion or component replacement
What it does not cover
- ×A model-specific error code with a different documented meaning
- ×Internal electrical, battery-cell, gas, refrigeration or sealed-component repair
- ×A guarantee that every model exposes the same control label
Capture the exact symptom
ReversibleStart known local audio and inspect the active output, media volume and speaker status.
Run the smallest isolation test
ReversibleDisconnect other paired outputs, select the speaker explicitly and test from a second app/device.
Correct only the proven cause
ReversibleCorrect output routing or forget/re-pair only the one source after confirming the speaker plays from another device.
Verify before changing anything else
ReversiblePlay ten minutes and reconnect after sleep without manual rerouting.
Evidence ledger
Sources behind this answer
Visible sources support the visible claims. Home Product Support records the publisher, the fact used and the review date; community reports can suggest an issue but do not become a published fact on their own.
Exact questions
Common follow-ups
What should I check before resetting anything?+
Start known local audio and inspect the active output, media volume and speaker status.
What is the safest isolation test?+
Disconnect other paired outputs, select the speaker explicitly and test from a second app/device.
When should I stop troubleshooting?+
Stop for distorted output, battery heat, swelling or liquid-damaged charging hardware.
Answer for the exact device and software version shown above.