Platform-specific support

Headphone, speaker and multiroom-audio troubleshooting

Headphones, soundbars and multiroom speakers that will not pair, drop out, lose sound or fail an update, covering AirPods, Bose and Sonos.

Audio faults tend to be a connection, a setting or a paired-device problem rather than a broken speaker. A Bluetooth speaker that pairs but plays no sound has usually been paired but not chosen as the output, so check the phone's audio output, volume on both devices and any other device it is still connected to. One earbud that is quieter than the other is often dirt in the mesh or a fit problem, and a charging case that will not charge needs its contacts and cable cleaned. Multiroom systems such as Sonos drop out when the Wi-Fi is weak or when rooms are grouped across different networks, and a soundbar's wireless subwoofer usually needs to be re-paired by holding its connect button.