Sonos's grouping article explains the two ways to group. Press and hold the Play/Pause button on any product to group it with another room that is playing, and press and hold it again to remove it. In the Sonos app choose the Grouping icon in the Now Playing bar (or the down arrow beside Play), tick or untick rooms, and select Apply; with three or more products you can choose Everywhere, and saved groups appear there. You can change the volume of the whole group or each room from the volume slider. A group is not the same as a zone, which is a permanent grouping for one room.
If a portable product will not group, Sonos says a Move or Roam connected to a different system shows in the app but cannot group with your other rooms because it has not been added to that system; it must be factory reset and added as a new product, and reset again to return home. S1 and S2 products cannot group together. TV audio can stop or skip if other rooms are grouped with a soundbar, which the group audio delay setting addresses. Music services with single-stream limits cannot play to two systems at once.
Differential
Likely causes of “Sonos home speakers and soundbars will not group, sync or play in multiple rooms”, and how to tell them apart
- 1
A portable product is on another system
What separates it The Move or Roam shows but will not group
How to confirm Reset it and add it to this system
- 2
S1 and S2 products in one home
What separates it The rooms will not group because S1 and S2 products are in one home
How to confirm S1 and S2 products are separate systems, and they cannot group with each other
- 3
A room is offline
What separates it The room is missing from the grouping list because it is offline
How to confirm Check the wifi for the room, and reboot it, then check the list again
- 4
Single-stream music service limits
What separates it Only one system plays because of a limit on single stream music services
How to confirm Add separate accounts to each system, so both can stream at once
- 5
TV audio in a group
What separates it The soundbar stops or skips because TV audio is in a group
How to confirm Adjust the group audio delay, in the Sonos app, and test the TV sound
Before you touch a setting
Record this first — changing settings destroys the evidence
- The products you are trying to group and their models
- Whether any are portable, S1 or on a different system
- What the Grouping menu shows in the Sonos app
- Whether the rooms play the same content and any error
Try in this order
0 of 7 completedUse the Grouping menu
ReversibleUse the Grouping menu, by selecting the Grouping icon, ticking the rooms and selecting Apply.
Try the button
ReversibleTry the button, by pressing and holding Play or Pause on the product to join another playing room.
Check the system
ReversibleCheck the system, and make sure that every product is on the same system and app.
Reboot
ReversibleReboot the rooms and the router, and then try to group them again, and then test again to see whether it helped.
Reset a portable
ReversibleIf a Move or Roam is on another system, factory reset it and add it here.
Check streaming limits
ReversibleCheck the streaming limits, and use separate accounts for two systems, and then test again to see whether it helped.
Contact Sonos
ReversibleContact Sonos Support if grouping still fails after these steps, giving them the models, and then test again to see whether it helped.
Model-specific
What is true of this model and not of its siblings
- Stereo pairs are not groups
- Sonos's stereo pair feature bonds two same-model speakers into one room, supported on the Era 100, Era 100 Pro, Era 100 SL and Era 300 among others; grouping is a separate feature.
- Portable products
- A Move or Roam that joins another system cannot group with your original rooms until it is reset and added again.
- Other models this page answers
- These steps also fit models Arc soundbar, Ray soundbar, Era 300 speaker, Era 100 speaker, Sub (Gen 3), Sub Mini.
Stop boundary
When this stops being a self-service repair
- !If two rooms on the same system will not group after rebooting both and the router, contact Sonos Support
- !If a portable product is on another system, factory reset it
- !If the issue is only TV audio, use the TV sync page
Evidence ledger
Sources behind this answer
Button and app grouping, Everywhere, saved groups and volume.
Move and Roam on a different system.
S1 and S2 cannot group and stream limits.
Group audio delay for grouped rooms.
The company and its products.
Exact questions
Common questions
How do I group speakers?+
Use the Grouping menu in the app, or press and hold Play/Pause on a product.
How do I ungroup?+
Untick the room in the Grouping menu or hold Play/Pause again.
What is Everywhere?+
An option with three or more products that groups them all.
What is a zone?+
A permanent grouping for a single room or area, different from a group.
Why will my Move not group?+
It may be on a different system; Sonos says it must be reset and added as new.
Can I change volume per room?+
Yes, from the volume slider when rooms are grouped.
Why does TV audio skip in a group?+
Use the group audio delay setting.
Can two systems play the same Spotify account?+
Single-stream limits allow one at a time unless you add separate accounts.