Keyboard and trackpad faults on a Nitro V15 split into software and hardware, and the test is simple: if the keyboard works in the BIOS (press F2 at the logo and use the arrow keys) but not in Windows, the cause is a driver or a setting, and if it fails in the BIOS too, it is hardware. For a trackpad that does not respond, check that it has not been turned off, which on many Acer laptops is a function key or a setting under Bluetooth and devices, Touchpad. Uninstall the touchpad driver from Device Manager and restart to rebuild it, and check for Windows updates.
Keys that stick or repeat may have debris under them. A keyboard that does nothing after a spill is a hardware repair. If the Nitro Sense utility is buggy, as one owner reported, a reinstall of Nitro Sense from Acer is the fix. If a few keys stop working, look at whether they share a row or column, since a pattern suggests the keyboard cable or a liquid spill, while random single keys suggest debris. A laptop with an external USB keyboard that works normally is proof that Windows and the board are fine and only the built-in keyboard is at fault.
Differential
Likely causes of “Acer Nitro V 15 keyboard or trackpad is not working correctly”, and how to tell them apart
- 1
A touchpad that is switched off
What separates it The cursor does not move
How to confirm Turn the touchpad on in Bluetooth and devices, Touchpad, or with its function key
- 2
A driver glitch
What separates it The keyboard or touchpad works in the BIOS but not in Windows
How to confirm Uninstall the driver in Device Manager and restart
- 3
Debris under keys
What separates it A key sticks or repeats
How to confirm Clean around it with short bursts of air
- 4
A Nitro Sense bug
What separates it Keyboard lighting or fan modes misbehave
How to confirm Reinstall Nitro Sense from Acer's site
- 5
A hardware fault
What separates it The keyboard fails in the BIOS
How to confirm Contact Acer service
Before you touch a setting
Record this first — changing settings destroys the evidence
- Whether the keyboard works in the BIOS
- Which keys or the touchpad fail
- Whether liquid or a drop was involved
- The Nitro Sense version
Try in this order
0 of 8 completedTest in the BIOS
ReversiblePress F2 at the logo and use the arrow keys.
Check the touchpad switch
ReversibleSettings, Bluetooth and devices, Touchpad.
Reinstall the driver
ReversibleDevice Manager, uninstall the device, restart.
Reinstall Nitro Sense
ReversibleDownload the current version from Acer.
Clean the keyboard
ReversibleShort bursts of air.
Contact Acer for a hardware fault
ReversibleIf the BIOS test fails.
Connect an external keyboard and mouse
ReversibleIf they work, Windows and the board are fine and only the built-in device is at fault.
Look for a pattern in the failing keys
ReversibleTest every key in an on-screen keyboard tester and note whether the dead keys share a row or column.
Model-specific
What is true of this model and not of its siblings
- The BIOS test
- A key that works in the BIOS but not Windows is a software problem.
- Nitro Sense
- A reinstall cures many odd utility behaviors.
- Gestures
- The Windows precision touchpad has gestures that can be turned off by mistake, so check the Touchpad settings before blaming the hardware.
- Backlight
- Keyboard lighting is set in Nitro Sense, so a dark keyboard with working keys is a setting, not a fault.
- Spills
- A drink on a laptop keyboard needs service even if it seems to work, because corrosion appears later.
Stop boundary
When this stops being a self-service repair
- !If the keyboard fails in the BIOS, contact Acer
- !If a spill occurred, stop using the laptop
- !If the trackpad clicks but does not move, ask for a repair
Evidence ledger
Sources behind this answer
Exact questions
Common questions
How do I tell software from hardware?+
Test the keyboard in the BIOS.
Why does my touchpad not work?+
It may be switched off or its driver needs a rebuild.
What is Nitro Sense?+
Acer's utility for fan and performance modes.
Can I clean the keys?+
Gently, with air.
Why is my Nitro keyboard backlight not working?+
Nitro Sense controls it; check the setting and reinstall the utility.
Why does my cursor jump?+
Palm contact or a dirty touchpad; clean it and adjust the sensitivity.