Acer · keyboard

Acer Nitro V 15 keyboard or trackpad is not working correctly

Acer Nitro V 15 keyboard or trackpad is not working correctly: one key/region, accessibility settings, debris/liquid, external devices and hardware should be separated. Scoped to ANV15 complete suffix required.

Keyboard and trackpad faults on a Nitro V15 split into software and hardware, and the test is simple: if the keyboard works in the BIOS (press F2 at the logo and use the arrow keys) but not in Windows, the cause is a driver or a setting, and if it fails in the BIOS too, it is hardware. For a trackpad that does not respond, check that it has not been turned off, which on many Acer laptops is a function key or a setting under Bluetooth and devices, Touchpad. Uninstall the touchpad driver from Device Manager and restart to rebuild it, and check for Windows updates.

Keys that stick or repeat may have debris under them. A keyboard that does nothing after a spill is a hardware repair. If the Nitro Sense utility is buggy, as one owner reported, a reinstall of Nitro Sense from Acer is the fix. If a few keys stop working, look at whether they share a row or column, since a pattern suggests the keyboard cable or a liquid spill, while random single keys suggest debris. A laptop with an external USB keyboard that works normally is proof that Windows and the board are fine and only the built-in keyboard is at fault.

Differential

Likely causes of “Acer Nitro V 15 keyboard or trackpad is not working correctly”, and how to tell them apart

  1. 1

    A touchpad that is switched off

    What separates it The cursor does not move

    How to confirm Turn the touchpad on in Bluetooth and devices, Touchpad, or with its function key

  2. 2

    A driver glitch

    What separates it The keyboard or touchpad works in the BIOS but not in Windows

    How to confirm Uninstall the driver in Device Manager and restart

  3. 3

    Debris under keys

    What separates it A key sticks or repeats

    How to confirm Clean around it with short bursts of air

  4. 4

    A Nitro Sense bug

    What separates it Keyboard lighting or fan modes misbehave

    How to confirm Reinstall Nitro Sense from Acer's site

  5. 5

    A hardware fault

    What separates it The keyboard fails in the BIOS

    How to confirm Contact Acer service

Before you touch a setting

Record this first — changing settings destroys the evidence

  • Whether the keyboard works in the BIOS
  • Which keys or the touchpad fail
  • Whether liquid or a drop was involved
  • The Nitro Sense version

Try in this order

0 of 8 completed
  1. Test in the BIOS

    Reversible

    Press F2 at the logo and use the arrow keys.

  2. Check the touchpad switch

    Reversible

    Settings, Bluetooth and devices, Touchpad.

  3. Reinstall the driver

    Reversible

    Device Manager, uninstall the device, restart.

  4. Reinstall Nitro Sense

    Reversible

    Download the current version from Acer.

  5. Clean the keyboard

    Reversible

    Short bursts of air.

  6. Contact Acer for a hardware fault

    Reversible

    If the BIOS test fails.

  7. Connect an external keyboard and mouse

    Reversible

    If they work, Windows and the board are fine and only the built-in device is at fault.

  8. Look for a pattern in the failing keys

    Reversible

    Test every key in an on-screen keyboard tester and note whether the dead keys share a row or column.

Model-specific

What is true of this model and not of its siblings

The BIOS test
A key that works in the BIOS but not Windows is a software problem.
Nitro Sense
A reinstall cures many odd utility behaviors.
Gestures
The Windows precision touchpad has gestures that can be turned off by mistake, so check the Touchpad settings before blaming the hardware.
Backlight
Keyboard lighting is set in Nitro Sense, so a dark keyboard with working keys is a setting, not a fault.
Spills
A drink on a laptop keyboard needs service even if it seems to work, because corrosion appears later.

Stop boundary

When this stops being a self-service repair

  • !If the keyboard fails in the BIOS, contact Acer
  • !If a spill occurred, stop using the laptop
  • !If the trackpad clicks but does not move, ask for a repair

Evidence ledger

Sources behind this answer

Exact questions

Common questions

How do I tell software from hardware?+

Test the keyboard in the BIOS.

Why does my touchpad not work?+

It may be switched off or its driver needs a rebuild.

What is Nitro Sense?+

Acer's utility for fan and performance modes.

Can I clean the keys?+

Gently, with air.

Why is my Nitro keyboard backlight not working?+

Nitro Sense controls it; check the setting and reinstall the utility.

Why does my cursor jump?+

Palm contact or a dirty touchpad; clean it and adjust the sensitivity.

Wrong device or version?

Match the path before repeating the steps.

Match another device