If the Swift Go 14's keyboard or touchpad misbehaves, check whether Windows or the hardware is at fault. Press the touchpad toggle key if the pad is off, and look under Settings, Bluetooth and devices, Touchpad for tap and gesture settings. Test with an outside USB or Bluetooth keyboard and mouse: if they behave, the built-in keyboard or pad is the question. Restart, update the driver through Acer Care Center, and clean between the keys with a soft brush. If a spill occurred, switch the laptop off and do not charge it. Keyboard and touchpad faults that survive these checks need Acer service.
Differential
Likely causes of “Acer Swift Go 14 keyboard or trackpad is not working correctly”, and how to tell them apart
- 1
The touchpad is switched off
What separates it The pointer does not move but the keyboard works
How to confirm Press the touchpad toggle key or enable it in Settings
- 2
A gesture or palm setting
What separates it The pointer jumps, clicks by itself or scrolls oddly
How to confirm Adjust the tap, sensitivity and palm settings
- 3
A driver change
What separates it The pad or keys broke after an update
How to confirm Reinstall or roll back the driver
- 4
A stuck or dirty key
What separates it One key repeats or does nothing
How to confirm Clean around it with a soft brush
- 5
A hardware fault or spill
What separates it An outside keyboard works but the built-in one does not
How to confirm Contact Acer
Before you touch a setting
Record this first — changing settings destroys the evidence
- Which keys or gestures fail
- Whether an outside keyboard and mouse work
- Any spill, drop or update beforehand
Try in this order
0 of 5 completedCheck the toggle key
ReversiblePress the touchpad toggle key and open Touchpad settings.
Restart
ReversibleRestart and test in more than one app.
Test an outside keyboard and mouse
ReversibleConnect them to see whether the built-in devices are at fault.
Update drivers
ReversibleUse Acer Care Center for the touchpad and keyboard drivers.
Clean the keys
ReversibleUse a soft brush or a short puff of air between the keys.
Model-specific
What is true of this model and not of its siblings
- Service
- Acer services keyboards and touchpads as parts, so a service quote depends on the model and the warranty.
- Other models this page answers
- These steps also fit the Aspire 5 A515 family, Predator Helios Neo 16.
Stop boundary
When this stops being a self-service repair
- !If an outside keyboard works and the built-in one does not, contact Acer
- !After a spill, switch off and contact Acer
Evidence ledger
Sources behind this answer
Drivers, Windows Update and touchpad settings.
Acer's touchpad troubleshooting article, cited by title.
The Acer Swift ultrabook line.
The Acer Aspire line.
The Acer Predator gaming line.
The Acer Nitro gaming line.
Exact questions
Common questions
Why does my Swift Go touchpad stop working after sleep?+
A driver or power setting may be the cause. Restart, update the touchpad driver and check the power setting in Device Manager.
Can I replace a single key on the Swift Go?+
Some keys can be refitted, but the keyboard is normally replaced as a unit by a service center.
Is the keyboard backlit?+
Backlighting depends on the configuration; check the key legends and the keyboard shortcut for your model.
Why does the pointer jump while I type?+
Your palm may be touching the pad. Increase the palm rejection or the delay before the pad responds in Touchpad settings.