The EliteBook 840 G11 has a Wi-Fi 6E or Wi-Fi 7 adapter depending on the configuration, and a laptop that drops its connection or will not join a network is dealing with a driver or power setting, a managed network profile or the access point, and rarely with failed hardware. Because this is often an employer's laptop, find out first whether the network is a corporate one with a certificate or a home one.
The checks in more detail
A work network that needs a certificate or a login will refuse a laptop whose certificate has expired, and only the IT team can renew it. For a home or public network, forget the network under Settings, Network and internet, Wi-Fi, Manage known networks, and join again with the password. Toggle Airplane mode and restart. Check whether the fault is the laptop or the network by connecting a phone to the same Wi-Fi and trying the laptop on a phone hotspot. If the hotspot works, the router or the access point is the issue.
If it fails everywhere, open Device Manager and look at the Wi-Fi adapter under Network adapters; a yellow mark means a driver problem, which HP Support Assistant or HP Image Assistant can fix with the right driver. In the adapter's properties, on the Power Management tab, untick the option that allows the computer to turn it off to save power, which causes drops after sleep. In the power plan, set the wireless adapter to Maximum performance. Run the Windows network troubleshooter, then reset the network from Settings, Network and internet, Advanced network settings, Network reset;
on a managed laptop ask IT first, because this removes saved profiles and VPN settings. Update the BIOS and the Wi-Fi driver. Check that a VPN or security agent is not blocking traffic: turn it off briefly as a test if policy allows. Keep the laptop within a good range of the router, and prefer the 5 GHz or 6 GHz band. If the adapter disappears from Device Manager, restart, and then contact HP or IT, since the card may need replacing under warranty.
Differential
Likely causes of “HP EliteBook 840 G11 will not connect to Wi-Fi or keeps disconnecting”, and how to tell them apart
- 1
An expired certificate or profile
What separates it A work network refuses the laptop
How to confirm Ask IT to renew it
- 2
A power setting turning off the adapter
What separates it Drops after sleep
How to confirm Untick the power-saving option
- 3
An old driver
What separates it Frequent drops
How to confirm Update through HP Support Assistant
- 4
A VPN or agent blocking traffic
What separates it Connected but no internet
How to confirm Turn it off as a test if allowed
- 5
A failing card
What separates it The adapter disappears
How to confirm Contact HP or IT
Before you touch a setting
Record this first — changing settings destroys the evidence
- Whether it is a work or home network
- Whether the hotspot works
- The driver version
- Whether a VPN is active
Try in this order
0 of 6 completedTest with a phone hotspot
ReversibleTo separate laptop from network.
Forget and rejoin
ReversibleThe network.
Turn off adapter power saving
ReversibleIn Device Manager.
Update the driver and BIOS
ReversibleThrough HP tools.
Check VPN and agents
ReversibleAs a test.
Reset the network
ReversibleOnly if allowed.
Model-specific
What is true of this model and not of its siblings
- Managed laptop
- Policies can control Wi-Fi.
- Power saving
- A common cause of drops.
Stop boundary
When this stops being a self-service repair
- !If the adapter disappears, contact HP or IT
- !If only the work network fails, contact IT
- !Ask IT before a network reset
Evidence ledger
Sources behind this answer
Exact questions
Common questions
Why does my EliteBook lose Wi-Fi?+
A power setting, a driver or a profile.
Why does only the work network fail?+
A certificate may have expired.
Does a VPN matter?+
It can block traffic.
Should I reset the network?+
Ask IT first.