Manufacturer and model directory
HP computer model troubleshooting
HP computer troubleshooting covers 10 model families: HP laptops (Spectre, ENVY, Pavilion Plus, OmniBook, EliteBook, ProBook, Victus and OMEN), Envy x360 14-fa, Pavilion Plus 14-ey, OmniBook Ultra 14, EliteBook 840 G11, ProBook 440 G11 and 4 more. Choose the complete HP model family before opening a fix, and read the model number off your label first.
Exact modelObserved symptomFirst safe testVerificationStop condition
Browse by platform
30 complete records in this directoryHP laptops (Spectre, ENVY, Pavilion Plus, OmniBook, EliteBook, ProBook, Victus and OMEN)Spectre x360 14-eu, ENVY x360 14-fa, Pavilion Plus 14-ey, OmniBook Ultra 14, EliteBook 840 G11, ProBook 440 G11, Victus 16-r and OMEN Transcend 14 · 16 answersEnvy x360 14-fa14-fa0xxx · 16 answersPavilion Plus 14-ey14-ey0xxx · 16 answersOmniBook Ultra 1414-fd0xxx · 16 answersEliteBook 840 G11840 G11 · 16 answersProBook 440 G11440 G11 · 16 answersVictus 16-r16-r0xxx · 16 answersOMEN Transcend 1414-fb0xxx · 16 answersHP desktops (Pavilion TP01 and ENVY TE02)Pavilion Desktop TP01 and ENVY Desktop TE02 · 14 answersENVY Desktop TE02TE02 series · 14 answers
HP · Bluetooth
HP desktops (Pavilion TP01 and ENVY TE02) Bluetooth is missing, will not pair or disconnects
Open record HP · no soundHP desktops (Pavilion TP01 and ENVY TE02) has no sound or distorted audio
Open record HP · slowHP EliteBook 840 G11 is running very slowly
Open record HP · not chargingHP EliteBook 840 G11 will not charge
Open record HP · Wi-FiHP EliteBook 840 G11 will not connect to Wi-Fi or keeps disconnecting
Open record HP · won't startHP EliteBook 840 G11 will not turn on or start
Open record HP · BluetoothHP ENVY Desktop TE02 Bluetooth is missing, will not pair or disconnects
Open record HP · USB not recognizedHP Envy x360 14-fa USB or Thunderbolt device is not recognized
Open record HP · external monitorHP laptops (Spectre, ENVY, Pavilion Plus, OmniBook, EliteBook, ProBook, Victus and OMEN) external monitor is not detected or uses the wrong resolution
Open record HP · slowHP laptops (Spectre, ENVY, Pavilion Plus, OmniBook, EliteBook, ProBook, Victus and OMEN) is running very slowly
Open record HP · stuck startupHP laptops (Spectre, ENVY, Pavilion Plus, OmniBook, EliteBook, ProBook, Victus and OMEN) is stuck at startup, automatic repair or recovery
Open record HP · update failedHP laptops (Spectre, ENVY, Pavilion Plus, OmniBook, EliteBook, ProBook, Victus and OMEN) operating-system update will not install
Open record HP · USB not recognizedHP laptops (Spectre, ENVY, Pavilion Plus, OmniBook, EliteBook, ProBook, Victus and OMEN) USB or Thunderbolt device is not recognized
Open record HP · not chargingHP laptops (Spectre, ENVY, Pavilion Plus, OmniBook, EliteBook, ProBook, Victus and OMEN) will not charge
Open record HP · Wi-FiHP laptops (Spectre, ENVY, Pavilion Plus, OmniBook, EliteBook, ProBook, Victus and OMEN) will not connect to Wi-Fi or keeps disconnecting
Open record HP · won't startHP laptops (Spectre, ENVY, Pavilion Plus, OmniBook, EliteBook, ProBook, Victus and OMEN) will not turn on or start
Open record HP · slowHP OMEN Transcend 14 is running very slowly
Open record HP · update failedHP OMEN Transcend 14 operating-system update will not install
Open record HP · stuck startupHP OmniBook Ultra 14 is stuck at startup, automatic repair or recovery
Open record HP · won't startHP OmniBook Ultra 14 will not turn on or start
Open record HP · external monitorHP Pavilion Plus 14-ey external monitor is not detected or uses the wrong resolution
Open record HP · stuck startupHP Pavilion Plus 14-ey is stuck at startup, automatic repair or recovery
Open record HP · not chargingHP Pavilion Plus 14-ey will not charge
Open record HP · won't startHP Pavilion Plus 14-ey will not turn on or start
Open record HP · keyboardHP ProBook 440 G11 keyboard or trackpad is not working correctly
Open record HP · black screenHP ProBook 440 G11 screen is black, blank or flickering
Open record HP · won't startHP ProBook 440 G11 will not turn on or start
Open record HP · BluetoothHP Victus 16-r Bluetooth is missing, will not pair or disconnects
Open record HP · storage fullHP Victus 16-r storage is full or nearly full
Open record HP · won't startHP Victus 16-r will not turn on or start
Open recordFind your model
Model numbers covered, and where each one's answers are
Match the identifier on your appliance or device label to a row below. HP answers here cover these model numbers.
| Family | Model numbers | Published specs |
|---|---|---|
| HP laptops (Spectre, ENVY, Pavilion Plus, OmniBook, EliteBook, ProBook, Victus and OMEN) | Spectre x360 14-eu, ENVY x360 14-fa, Pavilion Plus 14-ey, OmniBook Ultra 14, EliteBook 840 G11, ProBook 440 G11, Victus 16-r and OMEN Transcend 14 | 4 researched |
| Envy x360 14-fa | 14-fa0xxx | 4 researched |
| Pavilion Plus 14-ey | 14-ey0xxx | 4 researched |
| OmniBook Ultra 14 | 14-fd0xxx | 4 researched |
| EliteBook 840 G11 | 840 G11 | 4 researched |
| ProBook 440 G11 | 440 G11 | 4 researched |
| Victus 16-r | 16-r0xxx | 4 researched |
| OMEN Transcend 14 | 14-fb0xxx | 4 researched |
| HP desktops (Pavilion TP01 and ENVY TE02) | Pavilion Desktop TP01 and ENVY Desktop TE02 | 4 researched |
| ENVY Desktop TE02 | TE02 series | 4 researched |
Troubleshooting an HP laptop or desktop
HP computers include HP Support Assistant and a built-in hardware test: press Esc at startup for the menu and F2 for HP PC Hardware Diagnostics. The product number and serial number are on the label under the base. HP's laptops reset power with a long hold of the power button and, on many models, by removing the charger first. Fan noise and heat are often cured by a BIOS update and a clean, and battery charging limits are set in the BIOS or HP software.