On the covered eero mesh Wi-Fi router, a solid red light means offline. eero says a red LED means the eero is not receiving an internet connection. If all your eeros show red, eero says it commonly means your upstream connection is not communicating with your Primary eero. First, open the eero app: it detects when the network is down, tells you why and guides you through the fix.
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0 of 2 completedWhat to do first
ReversibleOpen the eero app: it detects when the network is down, tells you why and guides you through the fix.
Correct only the documented fault domain
Reversibleeero's steps depend on the case. For a single wireless eero: unplug it for 30 seconds and plug it back in, move it closer to another eero, soft reset the Primary eero, or connect it to another eero with Ethernet. For a single wired eero: test the cable on a laptop; if the laptop has internet, unplug the eero for 30 seconds and try a different port or cable, then soft reset; if it does not, try another cable and port and confirm the Primary eero is online. For a whole-network outage: unplug every Ethernet cable from the modem except the one to the gateway eero, power the modem or fiber ONT off for at least 3 minutes, wait 5 to 10 minutes for it to return, then restart the gateway and wait for solid white.
The eero PoE Gateway must use Ethernet or PoE.
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What does a solid red light mean on a eero mesh Wi-Fi router?+
Offline. eero says a red LED means the eero is not receiving an internet connection. If all your eeros show red, eero says it commonly means your upstream connection is not communicating with your Primary eero.