On the covered Roku streaming device, 014.40 means Roku's Wi-Fi page lists 14.40, with 14.41, 14 and 014, under “Wrong password”. First, check that your Wi-Fi password is correct and try again. Then: Roku's step is to check that the password is correct and try again. Its general advice adds: make sure you are connected to the correct network, and if you are unsure of the network or password, contact the person who set up the network.
Differential
Likely causes of “Roku streaming device code 014.40”, and how to tell them apart
- 1
A wrong Wi-Fi password
What separates it The Roku finds the network and fails to join it
How to confirm Re-enter the password, matching case
- 2
A weak or blocked signal
What separates it The Roku is far from the router or the router filters device addresses
How to confirm Move the router closer, or try the 2.4 GHz band on a dual-band router
Try in this order
0 of 8 completedWhat to do first
ReversibleCheck that your Wi-Fi password is correct and try again.
Correct only the documented fault domain
ReversibleRoku's step is to check that the password is correct and try again. Its general advice adds: make sure you are connected to the correct network, and if you are unsure of the network or password, contact the person who set up the network.
Restart both devices
ReversibleUnplug the Roku and the router for about 5 minutes, then plug the router in first.
Reset the network connection
ReversibleIn Settings, System, Advanced system settings, choose Network connection reset and join again.
Use the 2.4 GHz network
ReversibleOlder Roku players connect only on 2.4 GHz. If the router shares one name for 2.4 and 5 GHz, rename the 2.4 GHz network so the Roku can pick it.
Simplify the Wi-Fi password
ReversibleOwners report that a password with special characters fails; changing it to letters and numbers only got some devices through.
Reset the network connection on the Roku
ReversibleGo to Settings, System, Advanced system settings, Network connection reset, Reset connection, then set up Wi-Fi again.
Test with a phone hotspot
ReversibleIf the Roku connects to a hotspot from your phone, the Roku is fine and the router's setup is what blocks it. If it fails there too, the Roku's wireless hardware is the suspect and Roku support can help.
Evidence ledger
Sources behind this answer
Exact questions
Common questions
What does 014.40 mean on a Roku streaming device?+
Roku's Wi-Fi page lists 14.40, with 14.41, 14 and 014, under “Wrong password”.
Does MAC address filtering cause Roku 014.40?+
It can. If the router only admits listed devices, add the Roku's MAC address or switch filtering off while you connect.
How can I check I typed the Wi-Fi password correctly on a Roku?+
Turn on the option to show the password on the entry screen, since the on-screen keyboard makes capital letters and look-alike characters easy to get wrong.
Will restarting the router clear 014.40?+
Sometimes. A restart makes the router drop stale connections, so unplug it, wait about a minute, then try joining again before you change any settings.
Why does my Roku connect to Wi-Fi then show 014.40?+
The router accepted the Roku but the connection could not be kept or verified. A weak 5 GHz signal, router security set to something the Roku does not support and MAC filtering are the usual causes.
Do I need to reset my Roku for 014.40?+
Try the network connection reset first, since it clears saved Wi-Fi settings without touching your channels; a factory reset is the last resort.