Roku streaming device error codes

Roku streaming device code 003

Roku's Wi-Fi page lists 003 as “Can't update”, and its update page lists it as an update that cannot be downloaded.

Roku's steps: restart the Roku and the router, use an Ethernet connection if the device supports one, and contact your internet provider if it continues. Roku's update page adds: confirm the right network is selected at Settings > Network, and check for the update by hand at Settings > System > System update > Check now. To restart: unplug the Roku's power cable, wait 30 seconds and plug it back in (or use Settings > System > Power > System restart), and unplug the router, wait 20 to 30 seconds and plug it back in.

Roku streaming device code 009

Roku's Wi-Fi page lists 009 under “Can't connect to internet”, together with 14, 14.10, 14.11, 14.30, 14.50, 14.62 and 14.64.

Roku's common fixes are to confirm the network and password, test another device on the same Wi-Fi, restart the Roku from Settings > System > Power > System Restart, and restart the router and modem.

Roku streaming device code 011

The device cannot connect to Roku’s servers during a software update.

Wait a few minutes and select Try again, then check Roku’s service status.

Verify the network reaches the internet before resetting anything.

Roku streaming device code 012

Roku's Wi-Fi page lists 012, with 013, under “Ethernet cable issues”.

Unplug the Ethernet cable, wait 10 seconds and plug it back in.

Roku's steps: try a different Ethernet cable, or use Wi-Fi instead.

Roku streaming device code 014.10

Roku groups 14.10, 14.11 and 14.50 under “Can't connect to internet.”

Roku's common fixes are to confirm the network and password, test another device on the same Wi-Fi, restart the Roku from Settings > System > Power > System Restart, and restart the router and modem.

Roku streaming device code 014.11 and 014.50

Roku groups this code under “Can’t connect to internet.”

Roku's common fixes are to confirm the network and password, test another device on the same Wi-Fi, restart the Roku from Settings > System > Power > System Restart, and restart the router and modem.

Roku streaming device code 014.20

Roku's Wi-Fi page lists 14.20 under “Weak Wi-Fi signal”.

Roku's steps: restart your router and the Roku device. To restart, restart the Roku from the Home screen at Settings > System > Power > System Restart, or unplug it, wait 10 seconds and plug it back in; and unplug the router and modem (or the gateway, if the two are one device), wait 10 seconds, plug them back in and wait for them to restart; if the networking device does not restart, ask your internet provider or its manufacturer how to restart it.

Roku streaming device code 014.41

Roku's Wi-Fi page lists 14.41, with 14.40, 14 and 014, under “Wrong password”.

Check that your Wi-Fi password is correct and try again.

Roku's step is to check that the password is correct and try again. Its general advice adds: make sure you are connected to the correct network, and if you are unsure of the network or password, contact the person who set up the network.

Roku streaming device code 014.62

Roku lists 14.62 and 14.64 under both “Weak Wi-Fi signal” and “Can't connect to internet.”

Roku's steps for a weak signal: restart your router and the Roku device; for not connecting to the internet, use its common fixes. Roku's common fixes are to confirm the network and password, test another device on the same Wi-Fi, restart the Roku from Settings > System > Power > System Restart, and restart the router and modem.

Roku streaming device code 014.64

Roku lists this code under both “Weak Wi-Fi signal” and “Can’t connect to internet.”

Roku's steps for a weak signal: restart your router and the Roku device; for not connecting to the internet, use its common fixes. Roku's common fixes are to confirm the network and password, test another device on the same Wi-Fi, restart the Roku from Settings > System > Power > System Restart, and restart the router and modem.

Roku streaming device code 016

Roku's Wi-Fi page lists 016, with 14.20, 14.62, 14.64 and 017, under “Weak Wi-Fi signal”.

Roku's steps: restart your router and the Roku device. To restart, restart the Roku from the Home screen at Settings > System > Power > System Restart, or unplug it, wait 10 seconds and plug it back in; and unplug the router and modem (or the gateway, if the two are one device), wait 10 seconds, plug them back in and wait for them to restart; if the networking device does not restart, ask your internet provider or its manufacturer how to restart it.

Roku streaming device code 017

Roku groups 017 under “Weak Wi-Fi signal.”

Roku's steps: restart your router and the Roku device. To restart, restart the Roku from the Home screen at Settings > System > Power > System Restart, or unplug it, wait 10 seconds and plug it back in; and unplug the router and modem (or the gateway, if the two are one device), wait 10 seconds, plug them back in and wait for them to restart; if the networking device does not restart, ask your internet provider or its manufacturer how to restart it.

Roku streaming device code 018

Roku's Wi-Fi page lists 018 under “Slow internet”.

Move the Roku player closer to the router.

Roku's steps: restart your modem and router. To restart, unplug the router and modem (or the gateway, if the two are one device), wait 10 seconds, plug them back in and wait for them to restart; if the networking device does not restart, ask your internet provider or its manufacturer how to restart it; and you can also restart the Roku from the Home screen at Settings > System > Power > System Restart, or unplug it, wait 10 seconds and plug it back in.