Direct answer
Restart the Fire TV, verify the Wi-Fi name and password, restart the modem/router, and move the device closer. Forget and rejoin the network only after another device proves the internet connection works.
What this covers
- Amazon Fire TV streaming players and Fire TV smart televisions
- Current supported consumer software as reviewed on August 20, 2026
- The symptom described in the title before a factory reset or hardware repair
What it does not cover
- ×Amazon account registration or captive-portal hotel Wi-Fi limitations
- ×Billing, ownership, warranty or account-recovery disputes
- ×Regional features that the manufacturer does not list for your country
Restart the Fire TV
ReversibleUse Settings › My Fire TV › Restart, or disconnect power for about 10 seconds and reconnect it.
Verify network and password
ReversibleOpen Settings › Network, select the intended network and re-enter the password. Test that Wi-Fi on another device.
Restart modem and router
ReversibleDisconnect network equipment power, reconnect the modem first, wait for service, then reconnect the router and Fire TV.
Forget and rejoin the network
Reset / data riskHighlight the network, use the remote’s Menu control to forget it, then select it again and enter the password.
Evidence ledger
Sources behind this answer
Visible sources support the visible claims. Home Product Support records the publisher, the fact used and the review date; community reports can suggest an issue but do not become a published fact on their own.
Exact questions
Common follow-ups
What should I try first for fire tv will not connect to wi-fi?+
Use Settings › My Fire TV › Restart, or disconnect power for about 10 seconds and reconnect it.
Will these steps erase apps, files or settings?+
The early checks are reversible. Forgetting the network removes its saved password. A factory reset is not required for routine Wi-Fi failure.
When should I stop troubleshooting?+
Stop if the device reports hardware damage, becomes unusually hot, smells burnt, or the problem falls into this excluded case: Amazon account registration or captive-portal hotel Wi-Fi limitations.
Answer for the exact device and software version shown above.