Distinct consumer questions
TV and streaming troubleshooting
Browse tvs & streaming by the symptom the customer actually sees. Each record has its own observation, isolation test, correction, verification and stop condition; manufacturer names are not swapped into generic copy.
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1,259 complete records in this directoryA Roku app will not open, loads black or keeps crashing
Check whether other apps work, update Roku software, restart the device, then remove and reinstall only the affected app. Reinstalling may require that service’s sign-in credentials.
Open record Samsung TV · AirPlayAirPlay is not working on a Samsung TV
Confirm the TV model supports AirPlay, put the Apple device and TV on the same Wi-Fi, enable Apple AirPlay Settings on the TV, then update and restart both devices. Reset paired AirPlay devices only after basic discovery checks fail.
Open record Apple TV · AppsAn Apple TV app is frozen or will not open
Force-quit only the affected app, reopen it, restart Apple TV, then update the app and tvOS. Delete or reset the app last because local app data and sign-in state may be removed.
Open record Apple TV · PictureApple TV has no picture or the screen is black
Select the correct HDMI input, reconnect the cable and power, test another HDMI input, then connect Apple TV directly to the television. Use Apple’s resolution-reset procedure only if the device is clearly powered but the display cannot show its current format.
Open record Apple TV · AudioApple TV has picture but no sound
Raise volume and select the intended output, reseat HDMI, restart the television and Apple TV, then connect Apple TV directly to the TV. Change Audio Format only after the hardware path is isolated.
Open record Apple TV · Wi-FiApple TV will not connect to Wi-Fi
Restart Apple TV, confirm the network under Settings › Network, restart the router and modem, then test Ethernet when the model supports it. Do not reset Apple TV until a stable internet connection has been proven.
Open record TV & streaming · remoteBluetooth or RF remote pairing behaves incorrectly or produces the wrong result
A wrong result requires checking inputs, mode, calibration and output separately; a working control path can still be configured for the wrong state. This record isolates Bluetooth or RF remote pairing through radio pairing versus separate infrared volume commands.
Open record TV & streaming · remoteBluetooth or RF remote pairing is not working
A complete failure should be separated into power or eligibility, the external path, and the component itself before any reset. This record isolates Bluetooth or RF remote pairing through radio pairing versus separate infrared volume commands.
Open record TV & streaming · remoteBluetooth or RF remote pairing is unusually slow or delayed
A delay can come from capacity, weak signal, background work, protection or a service wait; measuring the exact stage prevents the wrong repair. This record isolates Bluetooth or RF remote pairing through radio pairing versus separate infrared volume commands.
Open record TV & streaming · remoteBluetooth or RF remote pairing keeps disconnecting or working intermittently
Intermittent behavior is diagnosed by the trigger—movement, heat, load, sleep, distance or time—not by repeating broad resets. This record isolates Bluetooth or RF remote pairing through radio pairing versus separate infrared volume commands.
Open record TV & streaming · remoteBluetooth or RF remote pairing stopped working after an update, outage or hardware change
A failure immediately after a known change should be checked for new defaults, stale pairing, power sequencing or compatibility before factory recovery. This record isolates Bluetooth or RF remote pairing through radio pairing versus separate infrared volume commands.
Open record TV & streaming · remoteBluetooth or RF remote pairing works on one input, app or source but not another
When a TV function works on another input, app or source, isolate that signal path before changing the whole television. This record isolates Bluetooth or RF remote pairing through radio pairing versus separate infrared volume commands.
Open record TV & streaming · captionsCaptions are late, early or do not match the audio
Caption timing can be wrong in one program, one app, an external source or after an audio-delay change. Compare the same title on another device before resetting the TV.
Open record Fire TV · AppsFire TV apps freeze, crash or will not open
Force stop the affected app, clear its cache, restart Fire TV, and update the app and device. Clear app data or reinstall only if you know the service credentials because either can sign you out.
Open record Fire TV · RemoteFire TV remote will not pair
Use fresh batteries, move the remote within range, restart Fire TV, then hold Home to pair. Remove nearby devices that may interfere and use the Fire TV mobile app only as a temporary same-network remote.
Open record Fire TV · PictureFire TV shows no signal or a blank screen
Select the exact HDMI input, reseat Fire TV and its power adapter, restart the display, then test another HDMI port. Connect directly to the TV before blaming a receiver, switch or soundbar.
Open record support · reviewed answerFire TV stuck on Optimizing system storage and applications
Allow the first optimization cycle to finish on stable power. If it repeats, remove USB accessories, restart the device and power source, then check free storage and software; do not interrupt every boot or immediately factory-reset.
Open record Fire TV · Wi-FiFire TV will not connect to Wi-Fi
Restart the Fire TV, verify the Wi-Fi name and password, restart the modem/router, and move the device closer. Forget and rejoin the network only after another device proves the internet connection works.
Open record Google TV · CastGoogle Cast cannot find or connect to Google TV
Put the sender and Google TV on the same non-guest Wi-Fi, confirm Google Cast is enabled, update both devices, and restart them. Router client isolation or a VPN can block discovery even when both devices have internet access.
Open record Google TV · AppsGoogle TV apps freeze, crash or will not load
Check Wi-Fi and system updates, restart Google TV, force stop the affected app, then clear that app’s data only if you know the credentials. Factory reset is the last resort because it erases device data.
Open record Google TV · ConnectionGoogle TV has Wi-Fi or video playback problems
Check whether the network works on another device, restart Google TV and the router, install system updates, then test another app. Clear data only for an app-specific failure; keep factory reset as a last resort.
Open record TV & streaming · HDMIHDMI device keeps losing signal for a few seconds
Intermittent HDMI loss is usually a cable-bandwidth, port, power or format-handshake problem. Test a direct, shorter signal path before changing every picture setting.
Open record TV & streaming · eARCHDMI eARC or ARC audio return behaves incorrectly or produces the wrong result
A wrong result requires checking inputs, mode, calibration and output separately; a working control path can still be configured for the wrong state. This record isolates HDMI eARC or ARC audio return through TV speakers versus ARC/eARC sound system and one HDMI source.
Open record TV & streaming · eARCHDMI eARC or ARC audio return is not working
A complete failure should be separated into power or eligibility, the external path, and the component itself before any reset. This record isolates HDMI eARC or ARC audio return through TV speakers versus ARC/eARC sound system and one HDMI source.
Open record TV & streaming · eARCHDMI eARC or ARC audio return is unusually slow or delayed
A delay can come from capacity, weak signal, background work, protection or a service wait; measuring the exact stage prevents the wrong repair. This record isolates HDMI eARC or ARC audio return through TV speakers versus ARC/eARC sound system and one HDMI source.
Open record TV & streaming · eARCHDMI eARC or ARC audio return keeps disconnecting or working intermittently
Intermittent behavior is diagnosed by the trigger—movement, heat, load, sleep, distance or time—not by repeating broad resets. This record isolates HDMI eARC or ARC audio return through TV speakers versus ARC/eARC sound system and one HDMI source.
Open record TV & streaming · eARCHDMI eARC or ARC audio return stopped working after an update, outage or hardware change
A failure immediately after a known change should be checked for new defaults, stale pairing, power sequencing or compatibility before factory recovery. This record isolates HDMI eARC or ARC audio return through TV speakers versus ARC/eARC sound system and one HDMI source.
Open record TV & streaming · eARCHDMI eARC or ARC audio return works on one input, app or source but not another
When a TV function works on another input, app or source, isolate that signal path before changing the whole television. This record isolates HDMI eARC or ARC audio return through TV speakers versus ARC/eARC sound system and one HDMI source.
Open record TV & streaming · HDMIHDMI video handshake behaves incorrectly or produces the wrong result
A wrong result requires checking inputs, mode, calibration and output separately; a working control path can still be configured for the wrong state. This record isolates HDMI video handshake through direct TV connection versus receiver, switch, dock and cable path.
Open record TV & streaming · HDMIHDMI video handshake is not working
A complete failure should be separated into power or eligibility, the external path, and the component itself before any reset. This record isolates HDMI video handshake through direct TV connection versus receiver, switch, dock and cable path.
Open record TV & streaming · HDMIHDMI video handshake is unusually slow or delayed
A delay can come from capacity, weak signal, background work, protection or a service wait; measuring the exact stage prevents the wrong repair. This record isolates HDMI video handshake through direct TV connection versus receiver, switch, dock and cable path.
Open record TV & streaming · HDMIHDMI video handshake keeps disconnecting or working intermittently
Intermittent behavior is diagnosed by the trigger—movement, heat, load, sleep, distance or time—not by repeating broad resets. This record isolates HDMI video handshake through direct TV connection versus receiver, switch, dock and cable path.
Open record TV & streaming · HDMIHDMI video handshake stopped working after an update, outage or hardware change
A failure immediately after a known change should be checked for new defaults, stale pairing, power sequencing or compatibility before factory recovery. This record isolates HDMI video handshake through direct TV connection versus receiver, switch, dock and cable path.
Open record TV & streaming · HDMIHDMI video handshake works on one input, app or source but not another
When a TV function works on another input, app or source, isolate that signal path before changing the whole television. This record isolates HDMI video handshake through direct TV connection versus receiver, switch, dock and cable path.
Open record TV & streaming · HDMI controlHDMI-CEC device control behaves incorrectly or produces the wrong result
A wrong result requires checking inputs, mode, calibration and output separately; a working control path can still be configured for the wrong state. This record isolates HDMI-CEC device control through one connected source versus the complete HDMI chain.
Open record TV & streaming · HDMI controlHDMI-CEC device control is not working
A complete failure should be separated into power or eligibility, the external path, and the component itself before any reset. This record isolates HDMI-CEC device control through one connected source versus the complete HDMI chain.
Open record TV & streaming · HDMI controlHDMI-CEC device control is unusually slow or delayed
A delay can come from capacity, weak signal, background work, protection or a service wait; measuring the exact stage prevents the wrong repair. This record isolates HDMI-CEC device control through one connected source versus the complete HDMI chain.
Open record TV & streaming · HDMI controlHDMI-CEC device control keeps disconnecting or working intermittently
Intermittent behavior is diagnosed by the trigger—movement, heat, load, sleep, distance or time—not by repeating broad resets. This record isolates HDMI-CEC device control through one connected source versus the complete HDMI chain.
Open record TV & streaming · HDMI controlHDMI-CEC device control stopped working after an update, outage or hardware change
A failure immediately after a known change should be checked for new defaults, stale pairing, power sequencing or compatibility before factory recovery. This record isolates HDMI-CEC device control through one connected source versus the complete HDMI chain.
Open record TV & streaming · HDMI controlHDMI-CEC device control works on one input, app or source but not another
When a TV function works on another input, app or source, isolate that signal path before changing the whole television. This record isolates HDMI-CEC device control through one connected source versus the complete HDMI chain.
Open record TV & streaming · HDRHDR movies look too dark on the TV
HDR uses separate picture controls and preserves dark creative intent, but power saving, room lighting, wrong HDMI format or an inaccurate mode can make it unusably dim.
Open record LG TV · AppsLG TV apps freeze, crash or will not load
Confirm the TV is online, power-cycle it, update webOS, and reinstall only the affected app. Check the LG Services Country setting if apps are missing, and save a full reset for last.
Open record LG TV · StorageLG TV shows a low-memory warning or closes apps
Close unused apps, power-cycle the TV, remove apps you no longer use, and install the latest webOS update. Do not treat low memory as an invitation to repeatedly factory-reset the TV.
Open record LG TV · NetworkLG TV will not connect to Wi-Fi
Test the home network on another device, toggle the TV’s Wi-Fi off and on, restart the TV and router, then reconnect to the correct network. Reset network or TV settings only after confirming the router is working.
Open record support · reviewed answerNetflix error tvq-pb-101: isolate the stored device state
tvq-pb-101 is a Netflix playback family whose suffix matters. Check Netflix's official status and the exact suffix, restart the device and network, then refresh the Netflix session only when credentials are available.
Open record TV & streaming · mirroringPhone-to-TV screen mirroring behaves incorrectly or produces the wrong result
A wrong result requires checking inputs, mode, calibration and output separately; a working control path can still be configured for the wrong state. This record isolates phone-to-TV screen mirroring through protocol support versus Wi-Fi isolation and source app restrictions.
Open record TV & streaming · mirroringPhone-to-TV screen mirroring is not working
A complete failure should be separated into power or eligibility, the external path, and the component itself before any reset. This record isolates phone-to-TV screen mirroring through protocol support versus Wi-Fi isolation and source app restrictions.
Open record TV & streaming · mirroringPhone-to-TV screen mirroring is unusually slow or delayed
A delay can come from capacity, weak signal, background work, protection or a service wait; measuring the exact stage prevents the wrong repair. This record isolates phone-to-TV screen mirroring through protocol support versus Wi-Fi isolation and source app restrictions.
Open record TV & streaming · mirroringPhone-to-TV screen mirroring keeps disconnecting or working intermittently
Intermittent behavior is diagnosed by the trigger—movement, heat, load, sleep, distance or time—not by repeating broad resets. This record isolates phone-to-TV screen mirroring through protocol support versus Wi-Fi isolation and source app restrictions.
Open record TV & streaming · mirroringPhone-to-TV screen mirroring stopped working after an update, outage or hardware change
A failure immediately after a known change should be checked for new defaults, stale pairing, power sequencing or compatibility before factory recovery. This record isolates phone-to-TV screen mirroring through protocol support versus Wi-Fi isolation and source app restrictions.
Open record TV & streaming · mirroringPhone-to-TV screen mirroring works on one input, app or source but not another
When a TV function works on another input, app or source, isolate that signal path before changing the whole television. This record isolates phone-to-TV screen mirroring through protocol support versus Wi-Fi isolation and source app restrictions.
Open record TV & streaming · remoteRemote infrared control behaves incorrectly or produces the wrong result
A wrong result requires checking inputs, mode, calibration and output separately; a working control path can still be configured for the wrong state. This record isolates remote infrared control through remote emitter/battery versus device receiver and obstruction.
Open record TV & streaming · remoteRemote infrared control is not working
A complete failure should be separated into power or eligibility, the external path, and the component itself before any reset. This record isolates remote infrared control through remote emitter/battery versus device receiver and obstruction.
Open record TV & streaming · remoteRemote infrared control is unusually slow or delayed
A delay can come from capacity, weak signal, background work, protection or a service wait; measuring the exact stage prevents the wrong repair. This record isolates remote infrared control through remote emitter/battery versus device receiver and obstruction.
Open record TV & streaming · remoteRemote infrared control keeps disconnecting or working intermittently
Intermittent behavior is diagnosed by the trigger—movement, heat, load, sleep, distance or time—not by repeating broad resets. This record isolates remote infrared control through remote emitter/battery versus device receiver and obstruction.
Open record TV & streaming · remoteRemote infrared control stopped working after an update, outage or hardware change
A failure immediately after a known change should be checked for new defaults, stale pairing, power sequencing or compatibility before factory recovery. This record isolates remote infrared control through remote emitter/battery versus device receiver and obstruction.
Open record TV & streaming · remoteRemote infrared control works on one input, app or source but not another
When a TV function works on another input, app or source, isolate that signal path before changing the whole television. This record isolates remote infrared control through remote emitter/battery versus device receiver and obstruction.
Open record support · reviewed answerRoku error 003 during a software update
Error 003 means the Roku could not complete the software update. Check the official service state, prove the home internet works, restart network equipment and Roku, and retry on another supported band or network before any factory reset.
Open record Roku · Error 003Roku error 003: software update cannot finish
Wait a few minutes and retry once, confirm the selected network, test the internet, and restart the Roku and router. If the model has Ethernet, use it as a temporary update path before considering a reset.
Open record Roku · Error 009Roku error 009: connected to Wi-Fi but not the internet
Error 009 means the Roku can see or join the local network but cannot reach the internet. Test another device on the same Wi-Fi, run Roku’s connection check, then restart the modem, router and Roku in that order.
Open recordStructured depth, not empty permutations
Every published record carries a direct answer, scope, ordered fixes, risk notes and sources.
Device and manufacturer hubs share a consistent record system, but each answer carries the relevant controls, fault boundaries, consequences and official support entry point for that platform.
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