Distinct consumer questions

TV and streaming troubleshooting

TV and streaming troubleshooting: black screens, apps that crash, Wi-Fi that drops and sound that goes missing on Roku, Fire TV, Apple TV, Google TV and Samsung and LG TVs, sorted by the symptom you see.

Most TV and streaming faults sort into four groups: no picture or no signal, no sound, no network connection, and an app that freezes, crashes or will not open. For no signal, test a second HDMI input and a second cable before suspecting the TV. For no sound, check the audio output setting on the TV against what is actually connected, since a soundbar on ARC or eARC needs the right setting. For network trouble, test another device on the same Wi-Fi to see whether the router or the stick is at fault. For apps, restart the device, update the app and clear its cache or reinstall it as a last step.

Exact symptomFault boundarySafe first testVerificationStop condition

Part of Consumer-product troubleshooting by exact model, symptom and code guide

Browse by platform

327 complete records in this directory

RokuErrors, buffering, Wi-Fi, apps and remotes Samsung TVApps, picture, sound, HDMI and Smart Hub Fire TVWi-Fi, remotes, apps and HDMI Apple TVWi-Fi, tvOS apps, picture and sound Google TVApps, Cast, playback and storage LG TVwebOS apps, memory, Wi-Fi and picture Samsung tv models10 model families · 160 exact-scope answers LG tv models10 model families · 160 exact-scope answers Sony tv models5 model families · 80 exact-scope answers Roku tv models3 model families · 46 exact-scope answers TCL tv models8 model families · 128 exact-scope answers Hisense tv models5 model families · 80 exact-scope answers VIZIO tv models3 model families · 48 exact-scope answers

Reviewed records

327 exact answers

Showing 100 representative records. Choose a platform or manufacturer above to see its complete set.

Diagnose the exact device problem

Roku · Streaming app

A Roku app will not open, loads black or keeps crashing

Check whether other apps work, update Roku software, restart the device, then remove and reinstall only the affected app. Reinstalling may require that service’s sign-in credentials. Note the app's name and any error number first, since the maker's support page may list a fix for that exact app.

Open record Samsung TV · AirPlay

AirPlay is not working on a Samsung TV

Confirm the TV model supports AirPlay, put the Apple device and TV on the same Wi-Fi, enable Apple AirPlay Settings on the TV, then update and restart both devices. Reset paired AirPlay devices only after basic discovery checks fail.

Open record Apple TV · Apps

An Apple TV app is frozen or will not open

Force-quit only the affected app, reopen it, restart Apple TV, then update the app and tvOS. Delete or reset the app last because local app data and sign-in state may be removed. Holding the Back and TV buttons together for several seconds restarts the Apple TV when the screen is frozen.

Open record Apple TV · Picture

Apple TV has no picture or the screen is black

Select the correct HDMI input, reconnect the cable and power, test another HDMI input, then connect Apple TV directly to the television. Use Apple’s resolution-reset procedure only if the device is clearly powered but the display cannot show its current format.

Open record Apple TV · Audio

Apple TV has picture but no sound

Raise volume and select the intended output, reseat HDMI, restart the television and Apple TV, then connect Apple TV directly to the TV. Change Audio Format only after the hardware path is isolated. Check that the TV's own speakers or the soundbar are set as the output, since the Apple TV can be sending sound to a device that is off.

Open record Apple TV · Wi-Fi

Apple TV will not connect to Wi-Fi

Restart Apple TV, confirm the network under Settings › Network, restart the router and modem, then test Ethernet when the model supports it. Do not reset Apple TV until a stable internet connection has been proven. Check the router for a MAC address filter, which can block a device from joining without any error on the Apple TV.

Open record TV & streaming · captions

Captions are late, early or do not match the audio

Caption timing can be wrong in one program, one app, an external source or after an audio-delay change. Compare the same title on another device before resetting the TV.

Open record Fire TV · Apps

Fire TV apps freeze, crash or will not open

Force stop the affected app, clear its cache, restart Fire TV, and update the app and device. Clear app data or reinstall only if you know the service credentials because either can sign you out. Check Settings, My Fire TV, About for a pending system update, since crashes often follow an update that never finished.

Open record Fire TV · Remote

Fire TV remote will not pair

Use fresh batteries, move the remote within range, restart Fire TV, then hold Home to pair. Remove nearby devices that may interfere and use the Fire TV mobile app only as a temporary same-network remote. A remote that works for a moment and then stops usually needs new batteries, even if the ones in it seem new.

Open record Fire TV · Picture

Fire TV shows no signal or a blank screen

Select the exact HDMI input, reseat Fire TV and its power adapter, restart the display, then test another HDMI port. Connect directly to the TV before blaming a receiver, switch or soundbar. Press the TV's own input button until the Fire TV logo appears, which proves that the TV can receive the signal.

Open record support · reviewed answer

Fire TV stuck on Optimizing system storage and applications

Allow the first optimization cycle to finish on stable power. If it repeats, remove USB accessories, restart the device and power source, then check free storage and software; do not interrupt every boot or immediately factory-reset.

Open record Fire TV · Wi-Fi

Fire TV will not connect to Wi-Fi

Restart the Fire TV, verify the Wi-Fi name and password, restart the modem/router, and move the device closer. Forget and rejoin the network only after another device proves the internet connection works. A Fire TV that finds the network but has no internet usually needs the router restarted, not the stick reset.

Open record Google TV · Cast

Google Cast cannot find or connect to Google TV

Put the sender and Google TV on the same non-guest Wi-Fi, confirm Google Cast is enabled, update both devices, and restart them. Router client isolation or a VPN can block discovery even when both devices have internet access.

Open record Google TV · Apps

Google TV apps freeze, crash or will not load

Check Wi-Fi and system updates, restart Google TV, force stop the affected app, then clear that app’s data only if you know the credentials. Factory reset is the last resort because it erases device data. Check whether the crash is in one app or in all of them, since one app points to that app and all apps point to the TV.

Open record Google TV · Connection

Google TV has Wi-Fi or video playback problems

Check whether the network works on another device, restart Google TV and the router, install system updates, then test another app. Clear data only for an app-specific failure; keep factory reset as a last resort. Test the same video on a phone on the same Wi-Fi, which shows whether the stream or the TV is at fault.

Open record TV & streaming · HDMI

HDMI device keeps losing signal for a few seconds

Intermittent HDMI loss is usually a cable-bandwidth, port, power or format-handshake problem. Test a direct, shorter signal path before changing every picture setting.

Open record TV & streaming · HDR

HDR movies look too dark on the TV

HDR uses separate picture controls and preserves dark creative intent, but power saving, room lighting, wrong HDMI format or an inaccurate mode can make it unusably dim.

Open record LG TV · Apps

LG TV apps freeze, crash or will not load

Confirm the TV is online, power-cycle it, update webOS, and reinstall only the affected app. Check the LG Services Country setting if apps are missing, and save a full reset for last. Test the TV's network from Settings, Network to see whether the problem is the connection or the app store.

Open record LG TV · Storage

LG TV shows a low-memory warning or closes apps

Close unused apps, power-cycle the TV, remove apps you no longer use, and install the latest webOS update. Do not treat low memory as an invitation to repeatedly factory-reset the TV. Settings, General, Storage shows which apps use the most space, so remove those first.

Open record LG TV · Network

LG TV will not connect to Wi-Fi

Test the home network on another device, toggle the TV’s Wi-Fi off and on, restart the TV and router, then reconnect to the correct network. Reset network or TV settings only after confirming the router is working.

Open record support · reviewed answer

Netflix error tvq-pb-101: isolate the stored device state

tvq-pb-101 is a Netflix playback family whose suffix matters. Check Netflix's official status and the exact suffix, restart the device and network, then refresh the Netflix session only when credentials are available.

Open record support · reviewed answer

Roku error 003 during a software update

Error 003 means the Roku could not complete the software update. Check the official service state, prove the home internet works, restart network equipment and Roku, and retry on another supported band or network before any factory reset.

Open record Roku · Error 003

Roku error 003: software update cannot finish

Wait a few minutes and retry once, confirm the selected network, test the internet, and restart the Roku and router. If the model has Ethernet, use it as a temporary update path before considering a reset. The error often clears on its own when the update server is busy, so one patient retry later in the day is reasonable.

Open record Roku · Error 009

Roku error 009: connected to Wi-Fi but not the internet

Error 009 means the Roku can see or join the local network but cannot reach the internet. Test another device on the same Wi-Fi, run Roku’s connection check, then restart the modem, router and Roku in that order.

Open record Roku · Wi-Fi error

Roku error 014.30: fix the internet connection

Error 014.30 means a Roku device reached the network setup flow but could not connect to the internet. Isolate the outage, Wi-Fi and device in the safest order.

Open record Roku · Playback

Roku keeps buffering or shows a weak Wi-Fi signal

Run Settings › Network › Check connection, inspect signal strength under Network › About, then improve placement or try the other supported Wi-Fi band. Reset the network connection only after the signal and internet path are verified.

Open record Roku · Remote

Roku voice remote will not pair

Power the Roku fully, place fresh batteries in the remote, restart the streaming device, then hold the remote’s pairing control until its status light flashes. Use the Roku mobile app only as a temporary control on the same network.

Open record Samsung Smart TV · Apps

Samsung TV apps not loading: use this order

Cold boot the TV, update its software, reinstall only the affected app, and reset Smart Hub last. Menu names vary by model year and region.

Open record Samsung TV · Audio

Samsung TV has picture but no sound

Unmute and raise volume, verify the selected sound output, run the TV’s Sound Test, then isolate external HDMI or audio equipment. Reset Sound settings before considering a whole-TV reset. Test with the TV's built-in apps first, since a fault only with an external box points to that box or its cable.

Open record Samsung TV · Remote

Samsung TV remote is not working or will not pair

Confirm the TV responds to its physical control, charge or replace the remote batteries, remove obstructions, then pair the Samsung Smart Remote close to the TV. A remote problem does not justify resetting Smart Hub. Point the remote straight at the TV from close range, since the first test is whether it works at one meter.

Open record Samsung TV · Network

Samsung TV will not connect to Wi-Fi

Check the TV’s network status, confirm the network name and password, cold boot the TV, and restart the router. Reset Network—not the whole TV—only if the saved connection remains corrupted. Check the router's connected-devices list to see whether the TV appears, which shows whether it joined at all.

Open record TV & streaming · startup

Smart TV is stuck on the logo screen

A TV frozen at its logo has not completed boot. Remove external devices and stored power first; repeated boot loops with nothing connected usually need firmware recovery or service.

Open record TV & streaming · congestion

Streaming buffers only at night

Evening-only buffering points toward shared network or provider congestion more than a defective TV. Compare speed and latency at the failing time on the same device and another device.

Open record TV & streaming · temperature

Streaming device shows an overheating warning

An overheating warning means the player needs airflow and distance from heat sources; a reboot alone does not correct placement or a failing power supply.

Open record TV & streaming · video quality

Streaming picture is blurry even though internet speed is fast

A fast speed test does not guarantee the app is receiving its highest stream. Check account quality, title format, device output, data-saving settings and whether the image sharpens after startup.

Open record TV & streaming · remote

Streaming remote changes volume but will not navigate

Volume may use infrared while navigation uses Bluetooth, Wi-Fi Direct or a device-specific radio. Working volume therefore does not prove the remote is paired.

Open record TV & streaming · audio mix

TV dialogue is quiet but music and effects are loud

Large loudness differences can come from the program mix, surround output sent to stereo speakers, sound mode or dynamic-range settings. Verify the audio format before simply raising volume.

Open record TV & streaming · display

TV has sound but no picture

Sound without any menu or picture points away from the app and toward backlight, panel or video-processing hardware. If menus appear, isolate the source and input instead.

Open record TV & streaming · HDMI control

TV keeps switching inputs by itself

Unexpected input changes usually come from HDMI-CEC commands, a stuck remote key, automatic device detection or a newly waking source—not a broadcast signal problem.

Open record TV & streaming · aspect ratio

TV picture has black bars or does not fill the screen

Black bars can be correct for the program’s aspect ratio. If every source is undersized or cropped, compare the TV picture-size setting with the source device’s output before using zoom.

Open record TV & streaming · lip sync

TV sound is behind or ahead of the picture

Lip-sync error can originate in one app, an HDMI device, Bluetooth, a soundbar or TV processing. Find the boundary before moving delay sliders.

Open record TV & streaming · black screen

TV turns on but the screen stays black

A lit power indicator with no picture can be an input problem, a failed HDMI path, a backlight/display fault or a device that never finished starting. Separate on-screen menus from external video first.

Open record TV & streaming · power control

TV turns on or wakes up by itself

Automatic wake can come from timers, HDMI-CEC, casting, voice assistants, network wake or a stuck remote. The event timing and active input identify the sender.

Open record Hisense · no sound

Hisense A7N 4K TV has picture but no sound

Hisense A7N 4K TV has picture but no sound: output selection, mute/volume, format and the external audio path should be isolated. Scoped to 43/50/55/65/75/85A7N.

Open record Hisense · no picture

Hisense A7N 4K TV has sound but no picture

Hisense A7N 4K TV has sound but no picture: built-in menus versus every external input separates panel/backlight faults from HDMI/source problems. Scoped to 43/50/55/65/75/85A7N.

Open record Hisense · apps not working

Hisense R6 Roku TV family apps will not open, update or install

Hisense R6 Roku TV family apps will not open, update or install: one app, all apps, storage, account/region and service status produce different corrections. Scoped to Hisense R6-series; confirm complete model/year.

Open record Hisense · eARC

Hisense R6 Roku TV family ARC or eARC soundbar audio is not working

Hisense R6 Roku TV family ARC or eARC soundbar audio is not working: correct labeled ports, matching CEC/eARC controls, output format and direct-chain testing matter. Scoped to Hisense R6-series; confirm complete model/year.

Open record Hisense · no picture

Hisense R6 Roku TV family has sound but no picture

Hisense R6 Roku TV family has sound but no picture: built-in menus versus every external input separates panel/backlight faults from HDMI/source problems. Scoped to Hisense R6-series; confirm complete model/year.

Open record Hisense · apps not working

Hisense TV line (U8N, U7N and U6N Mini-LED, A7N and R6 Roku TV) apps will not open, update or install

Hisense TV line (U8N, U7N and U6N Mini-LED, A7N and R6 Roku TV) apps will not open, update or install: one app, all apps, storage, account/region and service status produce different corrections. Scoped to 55/65/75/85U8N.

Open record Hisense · eARC

Hisense TV line (U8N, U7N and U6N Mini-LED, A7N and R6 Roku TV) ARC or eARC soundbar audio is not working

Hisense TV line (U8N, U7N and U6N Mini-LED, A7N and R6 Roku TV) ARC or eARC soundbar audio is not working: correct labeled ports, matching CEC/eARC controls, output format and direct-chain testing matter. Scoped to 55/65/75/85U8N.

Open record Hisense · colors wrong

Hisense TV line (U8N, U7N and U6N Mini-LED, A7N and R6 Roku TV) colors look wrong, washed out or tinted

Hisense TV line (U8N, U7N and U6N Mini-LED, A7N and R6 Roku TV) colors look wrong, washed out or tinted: source format, HDMI range, picture mode, white balance and panel uniformity should be separated. Scoped to 55/65/75/85U8N.

Open record Hisense · game mode

Hisense TV line (U8N, U7N and U6N Mini-LED, A7N and R6 Roku TV) game mode, 120 Hz or VRR is not working

Hisense TV line (U8N, U7N and U6N Mini-LED, A7N and R6 Roku TV) game mode, 120 Hz or VRR is not working: console/game support, HDMI port bandwidth, cable, input mode and format must all align. Scoped to 55/65/75/85U8N.

Open record Hisense · no sound

Hisense TV line (U8N, U7N and U6N Mini-LED, A7N and R6 Roku TV) has picture but no sound

Hisense TV line (U8N, U7N and U6N Mini-LED, A7N and R6 Roku TV) has picture but no sound: output selection, mute/volume, format and the external audio path should be isolated. Scoped to 55/65/75/85U8N.

Open record Hisense · no picture

Hisense TV line (U8N, U7N and U6N Mini-LED, A7N and R6 Roku TV) has sound but no picture

Hisense TV line (U8N, U7N and U6N Mini-LED, A7N and R6 Roku TV) has sound but no picture: built-in menus versus every external input separates panel/backlight faults from HDMI/source problems. Scoped to 55/65/75/85U8N.

Open record Hisense · Wi-Fi

Hisense TV line (U8N, U7N and U6N Mini-LED, A7N and R6 Roku TV) will not connect to Wi-Fi or keeps disconnecting

Hisense TV line (U8N, U7N and U6N Mini-LED, A7N and R6 Roku TV) will not connect to Wi-Fi or keeps disconnecting: TV radio versus router band/security/signal and provider service should be separated. Scoped to 55/65/75/85U8N.

Open record Hisense · colors wrong

Hisense U6N Mini-LED TV colors look wrong, washed out or tinted

Hisense U6N Mini-LED TV colors look wrong, washed out or tinted: source format, HDMI range, picture mode, white balance and panel uniformity should be separated. Scoped to 55/65/75/85U6N.

Open record Hisense · Wi-Fi

Hisense U6N Mini-LED TV will not connect to Wi-Fi or keeps disconnecting

Hisense U6N Mini-LED TV will not connect to Wi-Fi or keeps disconnecting: TV radio versus router band/security/signal and provider service should be separated. Scoped to 55/65/75/85U6N.

Open record Hisense · apps not working

Hisense U7N Mini-LED TV apps will not open, update or install

Hisense U7N Mini-LED TV apps will not open, update or install: one app, all apps, storage, account/region and service status produce different corrections. Scoped to 55/65/75/85U7N.

Open record Hisense · colors wrong

Hisense U7N Mini-LED TV colors look wrong, washed out or tinted

Hisense U7N Mini-LED TV colors look wrong, washed out or tinted: source format, HDMI range, picture mode, white balance and panel uniformity should be separated. Scoped to 55/65/75/85U7N.

Open record LG · eARC

LG B3 OLED TV ARC or eARC soundbar audio is not working

LG B3 OLED TV ARC or eARC soundbar audio is not working: correct labeled ports, matching CEC/eARC controls, output format and direct-chain testing matter. Scoped to OLED55/65/77B3*.

Open record LG · flicker

LG B4 OLED TV screen flickers, flashes or goes black intermittently

LG B4 OLED TV screen flickers, flashes or goes black intermittently: trigger, source, cable, refresh/HDR/VRR and built-in menu behavior identify the fault. Scoped to OLED48/55/65/77/83B4*.

Open record LG · Wi-Fi

LG C3 OLED TV will not connect to Wi-Fi or keeps disconnecting

LG C3 OLED TV will not connect to Wi-Fi or keeps disconnecting: TV radio versus router band/security/signal and provider service should be separated. Scoped to OLED42/48/55/65/77/83C3*.

Open record LG · too dark

LG C5 OLED evo TV picture is too dark or keeps dimming

LG C5 OLED evo TV picture is too dark or keeps dimming: ambient/power saving, HDR mode, content mastering and panel behavior should be separated. Scoped to OLED42/48/55/65/77/83C5*.

Open record LG · remote not working

LG C5 OLED evo TV remote will not control the TV

LG C5 OLED evo TV remote will not control the TV: infrared power/volume and Bluetooth/RF navigation may be separate paths. Scoped to OLED42/48/55/65/77/83C5*.

Open record LG · Bluetooth

LG C5 OLED evo TV will not pair with Bluetooth headphones or speakers

LG C5 OLED evo TV will not pair with Bluetooth headphones or speakers: TV eligibility, competing hosts, pairing mode, distance and audio-output support should be isolated. Scoped to OLED42/48/55/65/77/83C5*.

Open record LG · too dark

LG CX OLED TV picture is too dark or keeps dimming

LG CX OLED TV picture is too dark or keeps dimming: ambient/power saving, HDR mode, content mastering and panel behavior should be separated. Scoped to OLED48/55/65/77CX*.

Open record LG · colors wrong

LG G5 OLED evo TV colors look wrong, washed out or tinted

LG G5 OLED evo TV colors look wrong, washed out or tinted: source format, HDMI range, picture mode, white balance and panel uniformity should be separated. Scoped to OLED55/65/77/83/97G5*.

Open record LG · no sound

LG G5 OLED evo TV has picture but no sound

LG G5 OLED evo TV has picture but no sound: output selection, mute/volume, format and the external audio path should be isolated. Scoped to OLED55/65/77/83/97G5*.

Open record LG · restarting

LG G5 OLED evo TV keeps restarting or will not stay on

LG G5 OLED evo TV keeps restarting or will not stay on: outlet, external devices, sleep/timer/CEC and internal power protection should be isolated. Scoped to OLED55/65/77/83/97G5*.

Open record LG · remote not working

LG G5 OLED evo TV remote will not control the TV

LG G5 OLED evo TV remote will not control the TV: infrared power/volume and Bluetooth/RF navigation may be separate paths. Scoped to OLED55/65/77/83/97G5*.

Open record LG · colors wrong

LG QNED85T TV colors look wrong, washed out or tinted

LG QNED85T TV colors look wrong, washed out or tinted: source format, HDMI range, picture mode, white balance and panel uniformity should be separated. Scoped to 55/65/75/86QNED85T*.

Open record LG · apps not working

LG QNED90T MiniLED TV apps will not open, update or install

LG QNED90T MiniLED TV apps will not open, update or install: one app, all apps, storage, account/region and service status produce different corrections. Scoped to 65/75/86QNED90T*.

Open record LG · colors wrong

LG TV line (OLED evo, QNED and UHD) colors look wrong, washed out or tinted

LG TV line (OLED evo, QNED and UHD) colors look wrong, washed out or tinted: source format, HDMI range, picture mode, white balance and panel uniformity should be separated. Scoped to OLED C4, with the other LG OLED, QNED and UHD models in the model notes.

Open record LG · no sound

LG TV line (OLED evo, QNED and UHD) has picture but no sound

LG TV line (OLED evo, QNED and UHD) has picture but no sound: output selection, mute/volume, format and the external audio path should be isolated. Scoped to OLED C4, with the other LG OLED, QNED and UHD models in the model notes.

Open record LG · no picture

LG TV line (OLED evo, QNED and UHD) has sound but no picture

LG TV line (OLED evo, QNED and UHD) has sound but no picture: built-in menus versus every external input separates panel/backlight faults from HDMI/source problems. Scoped to OLED C4, with the other LG OLED, QNED and UHD models in the model notes.

Open record LG · restarting

LG TV line (OLED evo, QNED and UHD) keeps restarting or will not stay on

LG TV line (OLED evo, QNED and UHD) keeps restarting or will not stay on: outlet, external devices, sleep/timer/CEC and internal power protection should be isolated. Scoped to OLED C4, with the other LG OLED, QNED and UHD models in the model notes.

Open record LG · too dark

LG TV line (OLED evo, QNED and UHD) picture is too dark or keeps dimming

LG TV line (OLED evo, QNED and UHD) picture is too dark or keeps dimming: ambient/power saving, HDR mode, content mastering and panel behavior should be separated. Scoped to OLED C4, with the other LG OLED, QNED and UHD models in the model notes.

Open record LG · remote not working

LG TV line (OLED evo, QNED and UHD) remote will not control the TV

LG TV line (OLED evo, QNED and UHD) remote will not control the TV: infrared power/volume and Bluetooth/RF navigation may be separate paths. Scoped to OLED C4, with the other LG OLED, QNED and UHD models in the model notes.

Open record LG · flicker

LG TV line (OLED evo, QNED and UHD) screen flickers, flashes or goes black intermittently

LG TV line (OLED evo, QNED and UHD) screen flickers, flashes or goes black intermittently: trigger, source, cable, refresh/HDR/VRR and built-in menu behavior identify the fault. Scoped to OLED C4, with the other LG OLED, QNED and UHD models in the model notes.

Open record LG · Bluetooth

LG TV line (OLED evo, QNED and UHD) will not pair with Bluetooth headphones or speakers

LG TV line (OLED evo, QNED and UHD) will not pair with Bluetooth headphones or speakers: TV eligibility, competing hosts, pairing mode, distance and audio-output support should be isolated. Scoped to OLED C4, with the other LG OLED, QNED and UHD models in the model notes.

Open record Roku · AirPlay

Roku Streambar will not AirPlay, Cast or screen mirror

Roku Streambar will not AirPlay, Cast or screen mirror: protocol support, same-network discovery, guest isolation and protected-content restrictions should be separated. Scoped to 9102R.

Open record Roku · colors wrong

Roku Streaming Stick 4K colors look wrong, washed out or tinted

Roku Streaming Stick 4K colors look wrong, washed out or tinted: source format, HDMI range, picture mode, white balance and panel uniformity should be separated. Scoped to 3820X/3821X.

Open record Roku · apps not working

Roku TV line and players (Plus Series, Pro Series, Ultra and Express) apps will not open, update or install

Roku TV line and players (Plus Series, Pro Series, Ultra and Express) apps will not open, update or install: one app, all apps, storage, account/region and service status produce different corrections. Scoped to 55/65/75R6AX*.

Open record Roku · colors wrong

Roku TV line and players (Plus Series, Pro Series, Ultra and Express) colors look wrong, washed out or tinted

Roku TV line and players (Plus Series, Pro Series, Ultra and Express) colors look wrong, washed out or tinted: source format, HDMI range, picture mode, white balance and panel uniformity should be separated. Scoped to 55/65/75R6AX*.

Open record Roku · no sound

Roku TV line and players (Plus Series, Pro Series, Ultra and Express) has picture but no sound

Roku TV line and players (Plus Series, Pro Series, Ultra and Express) has picture but no sound: output selection, mute/volume, format and the external audio path should be isolated. Scoped to 55/65/75R6AX*.

Open record Roku · no picture

Roku TV line and players (Plus Series, Pro Series, Ultra and Express) has sound but no picture

Roku TV line and players (Plus Series, Pro Series, Ultra and Express) has sound but no picture: built-in menus versus every external input separates panel/backlight faults from HDMI/source problems. Scoped to 55/65/75R6AX*.

Open record Roku · restarting

Roku TV line and players (Plus Series, Pro Series, Ultra and Express) keeps restarting or will not stay on

Roku TV line and players (Plus Series, Pro Series, Ultra and Express) keeps restarting or will not stay on: outlet, external devices, sleep/timer/CEC and internal power protection should be isolated. Scoped to 55/65/75R6AX*.

Open record Roku · remote not working

Roku TV line and players (Plus Series, Pro Series, Ultra and Express) remote will not control the TV

Roku TV line and players (Plus Series, Pro Series, Ultra and Express) remote will not control the TV: infrared power/volume and Bluetooth/RF navigation may be separate paths. Scoped to 55/65/75R6AX*.

Open record Roku · flicker

Roku TV line and players (Plus Series, Pro Series, Ultra and Express) screen flickers, flashes or goes black intermittently

Roku TV line and players (Plus Series, Pro Series, Ultra and Express) screen flickers, flashes or goes black intermittently: trigger, source, cable, refresh/HDR/VRR and built-in menu behavior identify the fault. Scoped to 55/65/75R6AX*.

Open record Roku · Wi-Fi

Roku TV line and players (Plus Series, Pro Series, Ultra and Express) will not connect to Wi-Fi or keeps disconnecting

Roku TV line and players (Plus Series, Pro Series, Ultra and Express) will not connect to Wi-Fi or keeps disconnecting: TV radio versus router band/security/signal and provider service should be separated. Scoped to 55/65/75R6AX*.

Open record Roku · Bluetooth

Roku TV line and players (Plus Series, Pro Series, Ultra and Express) will not pair with Bluetooth headphones or speakers

Roku TV line and players (Plus Series, Pro Series, Ultra and Express) will not pair with Bluetooth headphones or speakers: TV eligibility, competing hosts, pairing mode, distance and audio-output support should be isolated. Scoped to 55/65/75R6AX*.

Open record Samsung · eARC

Samsung CU8000 Crystal UHD TV ARC or eARC soundbar audio is not working

Samsung CU8000 Crystal UHD TV ARC or eARC soundbar audio is not working: correct labeled ports, matching CEC/eARC controls, output format and direct-chain testing matter. Scoped to UN43/50/55/65/75/85CU8000*.

Open record Samsung · no picture

Samsung CU8000 Crystal UHD TV has sound but no picture

Samsung CU8000 Crystal UHD TV has sound but no picture: built-in menus versus every external input separates panel/backlight faults from HDMI/source problems. Scoped to UN43/50/55/65/75/85CU8000*.

Open record Samsung · restarting

Samsung CU8000 Crystal UHD TV keeps restarting or will not stay on

Samsung CU8000 Crystal UHD TV keeps restarting or will not stay on: outlet, external devices, sleep/timer/CEC and internal power protection should be isolated. Scoped to UN43/50/55/65/75/85CU8000*.

Open record Samsung · Bluetooth

Samsung CU8000 Crystal UHD TV will not pair with Bluetooth headphones or speakers

Samsung CU8000 Crystal UHD TV will not pair with Bluetooth headphones or speakers: TV eligibility, competing hosts, pairing mode, distance and audio-output support should be isolated. Scoped to UN43/50/55/65/75/85CU8000*.

Open record Samsung · game mode

Samsung QN900D Neo QLED 8K TV game mode, 120 Hz or VRR is not working

Samsung QN900D Neo QLED 8K TV game mode, 120 Hz or VRR is not working: console/game support, HDMI port bandwidth, cable, input mode and format must all align. Scoped to QN65/75/85QN900D*.

Open record Samsung · no sound

Samsung QN90B Neo QLED TV has picture but no sound

Samsung QN90B Neo QLED TV has picture but no sound: output selection, mute/volume, format and the external audio path should be isolated. Scoped to QN43/50/55/65/75/85QN90B*.

Open record Samsung · no picture

Samsung QN90C Neo QLED 4K TV has sound but no picture

Samsung QN90C Neo QLED 4K TV has sound but no picture: built-in menus versus every external input separates panel/backlight faults from HDMI/source problems. Scoped to QN43/50/55/65/75/85QN90C*.

Open record Samsung · flicker

Samsung QN95D Neo QLED 4K TV screen flickers, flashes or goes black intermittently

Samsung QN95D Neo QLED 4K TV screen flickers, flashes or goes black intermittently: trigger, source, cable, refresh/HDR/VRR and built-in menu behavior identify the fault. Scoped to QN55/65/75/85QN95D*.

Open record Samsung · HDMI no signal

Samsung S90C OLED TV shows no signal on HDMI

Samsung S90C OLED TV shows no signal on HDMI: input selection, source output, cable, port and handshake should be tested in a direct minimal chain. Scoped to QN55/65/77/83S90C*.

Open record

TV and streaming problems: start with the symptom

Roku, Fire TV, Apple TV and Google TV each use their own menus, and the pages for each device give the exact path. Samsung and LG TVs add their own Smart Hub and webOS steps for picture, sound and AirPlay.

Why does my streaming stick show a black screen?

Usually the HDMI input, the cable or the power supply. Try another HDMI port and the supplied power adapter before anything else.

Why do apps keep crashing on my streaming device?

Low storage, an old app version or a corrupt app cache are the common causes, so free space, update and then reinstall the app.