A phone or tablet feature that has completely stopped should be checked for a disabled permission or setting before assuming hardware failure. For Pixel Call Screen, first confirm Pixel Phone is default and test with a normal unknown caller outside Focus.
What this covers
- Pixel Call Screen with this exact failure state
- Diagnosis across feature eligibility versus Phone app version, default-dialer and network
What it does not cover
Try in this order
0 of 4 completedCapture the exact failure state
ReversibleCheck whether the feature is grayed out, missing from settings entirely, or present but unresponsive when used. Expected behavior: answer eligible calls through the supported Phone app, language, region and account.
Isolate the component boundary
ReversibleConfirm Pixel Phone is default and test with a normal unknown caller outside Focus. Test the same feature in a different app that uses it, and with recently installed apps disabled or in Safe Mode. Boundary to separate: feature eligibility versus Phone app version, default-dialer and network.
Correct only the proven cause
ReversibleUpdate the Phone app and enable only supported Call Screen options. Re-enable the permission or setting, or update/reinstall the one app where it fails.
Verify and stop safely
ReversibleConfirm the feature works from a cold restart in at least two different apps. Do not treat automated screening as an emergency-call or spam guarantee.
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