Distinct consumer questions

Phone and tablet troubleshooting

Apps that crash, Wi-Fi with no internet, Bluetooth that will not pair and storage that fills up on iPhone, iPad and Android, with the fixes that do not erase the phone.

A phone or tablet problem is easiest to solve when you decide which layer it is in: the app, the connection or the device. An app that keeps crashing responds to an update, clearing its cache or reinstalling it; a connection that has Wi-Fi but no internet is usually the router or a DNS setting; Bluetooth that will not pair needs the device to be in pairing mode and old pairings removed. Notifications that arrive late are almost always battery optimization, Focus or Do Not Disturb settings, and a storage-full warning with few photos often comes from app data and system files that can be trimmed.

Exact symptomFault boundarySafe first testVerificationStop condition

Part of Consumer-product troubleshooting by exact model, symptom and code

Browse by platform

1,021 complete records in this directory

iPhoneBattery, charging, calling, hotspot, apps and connections iPadApple Pencil, keyboard, apps and accessories AndroidNotifications, storage, keyboard, calling, apps and connections Samsung GalaxyS Pen, USB moisture, software and hardware behavior Google PixelCamera, fingerprint, charging, calling and connectivity Apple mobile models31 model families · 558 exact-scope answers Samsung mobile models33 model families · 594 exact-scope answers Google mobile models21 model families · 378 exact-scope answers Motorola mobile models4 model families · 72 exact-scope answers OnePlus mobile models4 model families · 72 exact-scope answers

Reviewed records

1,021 exact answers

Showing 100 representative records. Choose a platform or manufacturer above to see its complete set.

Diagnose the exact device problem

iPhone · AirDrop

AirDrop cannot find the other device

Turn on Wi-Fi and Bluetooth on both Apple devices, move them nearby, set the receiver to Contacts Only or Everyone for 10 Minutes, and restart both devices. Personal Hotspot can interfere with the local discovery path. Both devices must be unlocked and awake while you try, and the receiver should stay on the AirDrop screen.

Open record Android · Apps

An Android app keeps crashing or will not open

Force stop the app, restart the device, update the app and Android, then clear the app cache. Clear storage or uninstall only with credentials and synced data available because either can remove local app state. Note the app version before and after updating, since a crash that began after an update points to that version.

Open record iPhone · Apps

An iPhone app keeps closing, freezing or will not open

Close and reopen the app, restart iPhone, update the app and iOS, then delete and redownload the app last. Deletion can remove data stored only inside that app. Settings, Privacy and Security, Analytics shows whether iOS has logged the crash, which helps if you report it to the app's maker.

Open record Android · Wi-Fi

Android is connected to Wi-Fi but has no internet

Compare Wi-Fi with mobile data, test another device on the same network, restart the phone and router, then forget and reconnect to the network. Reset Wi-Fi, mobile and Bluetooth settings only after noting that it removes saved connections.

Open record Android · keyboard

Android keyboard disappeared or will not open

If no keyboard appears in any app, the input method may be disabled, crashed or not selected. If one app is affected, treat it as that app’s layout problem.

Open record Android · notifications

Android notifications arrive late or only after unlocking

Delayed alerts usually come from per-app notification settings, battery optimization, restricted background data, Focus/Do Not Disturb or a vendor sleep list.

Open record Android · incoming calls

Android phone rings but the incoming-call screen does not appear

A missing call screen can result from Phone app notifications, display-over-app permission, default-phone selection or a stuck call app—not the cellular connection itself.

Open record Android · storage

Android storage is full even with few photos

Hidden storage is often app caches/downloads, offline media, messaging attachments, trash or system update files. Use the storage breakdown before deleting app data.

Open record Android · Bluetooth

Android will not pair with a Bluetooth device

Turn Bluetooth off and on, restart both devices, make the accessory discoverable and keep it nearby, then forget and re-pair it. Check whether the accessory is still connected to a different phone before resetting network settings. Android keeps a list of paired devices on each phone, so remove old pairings if the list is long.

Open record iPad · Apple Pencil

Apple Pencil connects but will not write

A connected Pencil that will not draw can have a loose/worn tip, unsupported app state, low charge or model incompatibility. Test in Apple Notes before changing an art app.

Open record iPhone · CarPlay

CarPlay will not connect to iPhone

Confirm the vehicle and country support CarPlay, unlock iPhone, test the correct USB port and cable or enable Wi-Fi/Bluetooth for wireless CarPlay, then restart the phone and car. Forget the car and set it up again only after those checks.

Open record iPhone · Personal Hotspot

Devices connect to iPhone hotspot but have no internet

A hotspot can broadcast Wi-Fi even when the iPhone has no usable cellular data, the plan blocks tethering or VPN/network settings interfere.

Open record Samsung Galaxy · USB moisture

Galaxy moisture warning will not clear

The moisture/debris warning blocks wired charging to protect the USB port. Drying naturally and testing another cable is safer than heat, compressed air or inserting objects.

Open record Samsung Galaxy · S Pen

Galaxy phone or tablet does not detect the S Pen

S Pen detection depends on model support, tip/proximity behavior, magnetic accessories and—on Bluetooth models—charge and pairing. Screen writing and remote actions are separate tests.

Open record iPad · keyboard

iPad keyboard covers a form or will not move

The on-screen keyboard may be docked, floating or split depending on model and settings. An app layout bug can look similar, so test the same field in Notes.

Open record iPhone · battery

iPhone battery drops sharply overnight

Overnight drain is usually revealed by Battery usage: background activity, weak cellular signal, navigation, syncing or battery condition. Measure one night before disabling broad features.

Open record iPhone · calling

iPhone calls go straight to voicemail

When all calls go to voicemail, check cellular service, Focus, call forwarding and carrier status; when one caller is affected, check blocking, contact routing and spam filtering.

Open record iPhone · Wi-Fi

iPhone is connected to Wi-Fi but has no internet

Test another device on the same Wi-Fi, turn Wi-Fi off and on, restart iPhone and the router, then forget and rejoin only that network. Reset Network Settings last because it removes saved Wi-Fi and related network settings.

Open record iPhone · Messages

iPhone messages turn green for one contact

Green bubbles mean that conversation is using SMS/MMS/RCS instead of iMessage. The contact’s current number, iMessage registration and network state matter more than your bubble-color setting.

Open record iPhone · storage

iPhone Photos uses most of the storage

Photos storage includes local originals, edited versions, videos, Recently Deleted and sync caches. Confirm whether iCloud Photos is active before deleting anything.

Open record iPhone · charging

iPhone stops charging at 80 percent

Charging may pause near 80% because of an optimized charge limit or battery temperature. Cooling and the charge-limit screen distinguish intended protection from a port or battery fault.

Open record iPhone · Bluetooth

iPhone will not connect to a Bluetooth accessory

Charge the accessory, place it in discovery mode near iPhone, toggle Bluetooth, then forget and pair it again. Check the accessory maker’s limit on remembered devices before resetting iPhone network settings. Test the accessory with another phone to learn whether the fault is in the accessory or in the iPhone.

Open record Google Pixel · camera

Pixel camera opens to a black screen

A black camera preview can be an app lock, another app holding the camera, permission state, temperature protection or hardware failure. Compare front and rear cameras in a second app.

Open record Google Pixel · biometrics

Pixel fingerprint unlock works only sometimes

Fingerprint reliability changes with screen protectors, dry/wet skin, sensor cleanliness and enrollment angle. Security lockouts after restart or repeated attempts are normal.

Open record Apple · app crashing

Apple iPad Air 11-inch (M2) app keeps crashing, freezing or will not open

Apple iPad Air 11-inch (M2) app keeps crashing, freezing or will not open: one app versus the operating system, storage and service state determines the safe sequence. Scoped to 2024 11-inch M2.

Open record Apple · touchscreen

Apple iPad Air 11-inch (M2) screen or touch input is not working correctly

Apple iPad Air 11-inch (M2) screen or touch input is not working correctly: one app/region, moisture, protector/case, charger interference and display hardware should be separated. Scoped to 2024 11-inch M2.

Open record Apple · storage full

Apple iPad Air 11-inch (M2) storage is full or the device cannot install updates

Apple iPad Air 11-inch (M2) storage is full or the device cannot install updates: large media, downloads, app caches and system-update reserve should be measured before deletion. Scoped to 2024 11-inch M2.

Open record Apple · Wi-Fi

Apple iPad Air 11-inch (M2) will not connect to Wi-Fi or keeps disconnecting

Apple iPad Air 11-inch (M2) will not connect to Wi-Fi or keeps disconnecting: one network, all networks, VPN/profile and radio hardware produce different fixes. Scoped to 2024 11-inch M2.

Open record Apple · Bluetooth

Apple iPad Air 11-inch (M2) will not pair or stay connected over Bluetooth

Apple iPad Air 11-inch (M2) will not pair or stay connected over Bluetooth: accessory pairing state, competing hosts, profile support and radio issues should be isolated. Scoped to 2024 11-inch M2.

Open record Apple · app crashing

Apple iPad Air 13-inch (M2) app keeps crashing, freezing or will not open

Apple iPad Air 13-inch (M2) app keeps crashing, freezing or will not open: one app versus the operating system, storage and service state determines the safe sequence. Scoped to 2024 13-inch M2.

Open record Apple · battery drain

Apple iPad Air 13-inch (M2) battery drains too quickly

Apple iPad Air 13-inch (M2) battery drains too quickly: recent update/indexing, screen/radio use, background activity, signal and battery condition should be measured before replacement. Scoped to 2024 13-inch M2.

Open record Apple · biometric unlock

Apple iPad Air 13-inch (M2) biometric unlock is not working

Apple iPad Air 13-inch (M2) biometric unlock is not working: sensor obstruction, enrolled appearance/finger, protector, environment and hardware should be separated. Scoped to 2024 13-inch M2.

Open record Apple · calls

Apple iPad Air 13-inch (M2) cannot make calls or send messages

Apple iPad Air 13-inch (M2) cannot make calls or send messages: carrier service, selected line, account activation, recipient-specific block and messaging service should be separated. Scoped to 2024 13-inch M2.

Open record Apple · GPS

Apple iPad Air 13-inch (M2) GPS or location is inaccurate

Apple iPad Air 13-inch (M2) GPS or location is inaccurate: app permission, precise-location setting, outdoor satellite view, network assistance and sensor calibration should be separated. Scoped to 2024 13-inch M2.

Open record Apple · touchscreen

Apple iPad Air 13-inch (M2) screen or touch input is not working correctly

Apple iPad Air 13-inch (M2) screen or touch input is not working correctly: one app/region, moisture, protector/case, charger interference and display hardware should be separated. Scoped to 2024 13-inch M2.

Open record Apple · storage full

Apple iPad Air 13-inch (M2) storage is full or the device cannot install updates

Apple iPad Air 13-inch (M2) storage is full or the device cannot install updates: large media, downloads, app caches and system-update reserve should be measured before deletion. Scoped to 2024 13-inch M2.

Open record Apple · not charging

Apple iPad Air 13-inch (M2) will not charge or charges slowly

Apple iPad Air 13-inch (M2) will not charge or charges slowly: power source, cable/adapter, port debris/liquid, temperature and battery protection should be separated. Scoped to 2024 13-inch M2.

Open record Apple · battery drain

Apple iPad and iPad mini (10th generation and mini 6th generation) battery drains too quickly

Apple iPad and iPad mini (10th generation and mini 6th generation) battery drains too quickly: recent update/indexing, screen/radio use, background activity, signal and battery condition should be measured before replacement. Scoped to iPad (10th generation) and iPad mini (6th generation).

Open record Apple · storage full

Apple iPad and iPad mini (10th generation and mini 6th generation) storage is full or the device cannot install updates

Apple iPad and iPad mini (10th generation and mini 6th generation) storage is full or the device cannot install updates: large media, downloads, app caches and system-update reserve should be measured before deletion. Scoped to iPad (10th generation) and iPad mini (6th generation).

Open record Apple · overheating

Apple iPad gets hot or shuts down

Apple iPad gets hot or shuts down. Diagnose the cause, compare model-specific checks and protect your data before a reset.

Open record Apple · battery drain

Apple iPad mini (6th generation) battery drains too quickly

Apple iPad mini (6th generation) battery drains too quickly: recent update/indexing, screen/radio use, background activity, signal and battery condition should be measured before replacement. Scoped to 2021 6th generation.

Open record Apple · calls

Apple iPad mini (6th generation) cannot make calls or send messages

Apple iPad mini (6th generation) cannot make calls or send messages: carrier service, selected line, account activation, recipient-specific block and messaging service should be separated. Scoped to 2021 6th generation.

Open record Apple · storage full

Apple iPad mini (6th generation) storage is full or the device cannot install updates

Apple iPad mini (6th generation) storage is full or the device cannot install updates: large media, downloads, app caches and system-update reserve should be measured before deletion. Scoped to 2021 6th generation.

Open record Apple · Bluetooth

Apple iPad mini (6th generation) will not pair or stay connected over Bluetooth

Apple iPad mini (6th generation) will not pair or stay connected over Bluetooth: accessory pairing state, competing hosts, profile support and radio issues should be isolated. Scoped to 2021 6th generation.

Open record Apple · battery drain

Apple iPad Pro 11-inch (M4) battery drains too quickly

Apple iPad Pro 11-inch (M4) battery drains too quickly: recent update/indexing, screen/radio use, background activity, signal and battery condition should be measured before replacement. Scoped to 2024 11-inch M4.

Open record Apple · biometric unlock

Apple iPad Pro 11-inch (M4) biometric unlock is not working

Apple iPad Pro 11-inch (M4) biometric unlock is not working: sensor obstruction, enrolled appearance/finger, protector, environment and hardware should be separated. Scoped to 2024 11-inch M4.

Open record Apple · touchscreen

Apple iPad Pro 11-inch (M4) screen or touch input is not working correctly

Apple iPad Pro 11-inch (M4) screen or touch input is not working correctly: one app/region, moisture, protector/case, charger interference and display hardware should be separated. Scoped to 2024 11-inch M4.

Open record Apple · not charging

Apple iPad Pro 11-inch (M4) will not charge or charges slowly

Apple iPad Pro 11-inch (M4) will not charge or charges slowly: power source, cable/adapter, port debris/liquid, temperature and battery protection should be separated. Scoped to 2024 11-inch M4.

Open record Apple · Wi-Fi

Apple iPad Pro 11-inch (M4) will not connect to Wi-Fi or keeps disconnecting

Apple iPad Pro 11-inch (M4) will not connect to Wi-Fi or keeps disconnecting: one network, all networks, VPN/profile and radio hardware produce different fixes. Scoped to 2024 11-inch M4.

Open record Apple · battery drain

Apple iPad Pro and iPad Air (M4 Pro and M2 Air, 11 and 13 inch) battery drains too quickly

Apple iPad Pro and iPad Air (M4 Pro and M2 Air, 11 and 13 inch) battery drains too quickly: recent update/indexing, screen/radio use, background activity, signal and battery condition should be measured before replacement. Scoped to M4 iPad Pro and M2 iPad Air, 11 and 13 inch.

Open record Apple · touchscreen

Apple iPad Pro and iPad Air (M4 Pro and M2 Air, 11 and 13 inch) screen or touch input is not working correctly

Apple iPad Pro and iPad Air (M4 Pro and M2 Air, 11 and 13 inch) screen or touch input is not working correctly: one app/region, moisture, protector/case, charger interference and display hardware should be separated. Scoped to M4 iPad Pro and M2 iPad Air, 11 and 13 inch.

Open record Apple · not charging

Apple iPad Pro and iPad Air (M4 Pro and M2 Air, 11 and 13 inch) will not charge or charges slowly

Apple iPad Pro and iPad Air (M4 Pro and M2 Air, 11 and 13 inch) will not charge or charges slowly: power source, cable/adapter, port debris/liquid, temperature and battery protection should be separated. Scoped to M4 iPad Pro and M2 iPad Air, 11 and 13 inch.

Open record Apple · Wi-Fi

Apple iPad Pro and iPad Air (M4 Pro and M2 Air, 11 and 13 inch) will not connect to Wi-Fi or keeps disconnecting

Apple iPad Pro and iPad Air (M4 Pro and M2 Air, 11 and 13 inch) will not connect to Wi-Fi or keeps disconnecting: one network, all networks, VPN/profile and radio hardware produce different fixes. Scoped to M4 iPad Pro and M2 iPad Air, 11 and 13 inch.

Open record Apple · Wi-Fi

Apple iPhone 11 family will not connect to Wi-Fi or keeps disconnecting

Apple iPhone 11 family will not connect to Wi-Fi or keeps disconnecting: one network, all networks, VPN/profile and radio hardware produce different fixes. Scoped to A2111/A2221/A2223/A2160/A2215/A2217/A2161/A2218/A2220.

Open record Apple · battery drain

Apple iPhone 11 Pro Max battery drains too quickly

Apple iPhone 11 Pro Max battery drains too quickly: recent update/indexing, screen/radio use, background activity, signal and battery condition should be measured before replacement. Scoped to A2161/A2218/A2220.

Open record Apple · not charging

Apple iPhone 11 Pro Max will not charge or charges slowly

Apple iPhone 11 Pro Max will not charge or charges slowly: power source, cable/adapter, port debris/liquid, temperature and battery protection should be separated. Scoped to A2161/A2218/A2220.

Open record Apple · Wi-Fi

Apple iPhone 12 family will not connect to Wi-Fi or keeps disconnecting

Apple iPhone 12 family will not connect to Wi-Fi or keeps disconnecting: one network, all networks, VPN/profile and radio hardware produce different fixes. Scoped to A2403/A2172/A2402/A2404 (iPhone 12), A2399/A2176/A2398/A2400 (12 mini), A2411/A2342/A2410/A2412 (12 Pro Max), 12 Pro.

Open record Apple · battery drain

Apple iPhone 13 Pro Max battery drains too quickly

Apple iPhone 13 Pro Max battery drains too quickly: recent update/indexing, screen/radio use, background activity, signal and battery condition should be measured before replacement. Scoped to A2484/A2641/A2643/A2644/A2645.

Open record Apple · storage full

Apple iPhone 13 Pro Max storage is full or the device cannot install updates

Apple iPhone 13 Pro Max storage is full or the device cannot install updates: large media, downloads, app caches and system-update reserve should be measured before deletion. Scoped to A2484/A2641/A2643/A2644/A2645.

Open record Apple · Wi-Fi

Apple iPhone 13 Pro Max will not connect to Wi-Fi or keeps disconnecting

Apple iPhone 13 Pro Max will not connect to Wi-Fi or keeps disconnecting: one network, all networks, VPN/profile and radio hardware produce different fixes. Scoped to A2484/A2641/A2643/A2644/A2645.

Open record Apple · overheating

Apple iPhone 15 family gets hot or shows a temperature warning

Apple iPhone 15 family gets hot or shows a temperature warning: high workload, charging, signal search, environment and a failing battery must be separated. Scoped to A2846/A3089/A3090/A3092 (iPhone 15), A2847 (15 Plus), A2848 (15 Pro), A2849 (15 Pro Max).

Open record Apple · battery drain

Apple iPhone 16 family battery drains too quickly

Apple iPhone 16 family battery drains too quickly: recent update/indexing, screen/radio use, background activity, signal and battery condition should be measured before replacement. Scoped to A3081/A3286/A3287/A3288 (iPhone 16), A3082 (16 Plus), A3083 (16 Pro), A3084 (16 Pro Max), A3212 (16e).

Open record Apple · overheating

Apple iPhone 16 family gets hot or shows a temperature warning

Apple iPhone 16 family gets hot or shows a temperature warning: high workload, charging, signal search, environment and a failing battery must be separated. Scoped to A3081/A3286/A3287/A3288 (iPhone 16), A3082 (16 Plus), A3083 (16 Pro), A3084 (16 Pro Max), A3212 (16e).

Open record Apple · storage full

Apple iPhone 16 family storage is full or the device cannot install updates

Apple iPhone 16 family storage is full or the device cannot install updates: large media, downloads, app caches and system-update reserve should be measured before deletion. Scoped to A3081/A3286/A3287/A3288 (iPhone 16), A3082 (16 Plus), A3083 (16 Pro), A3084 (16 Pro Max), A3212 (16e).

Open record Apple · not charging

Apple iPhone 16 family will not charge or charges slowly

Apple iPhone 16 family will not charge or charges slowly: power source, cable/adapter, port debris/liquid, temperature and battery protection should be separated. Scoped to A3081/A3286/A3287/A3288 (iPhone 16), A3082 (16 Plus), A3083 (16 Pro), A3084 (16 Pro Max), A3212 (16e).

Open record Apple · battery drain

Apple iPhone 16 Plus battery drains too quickly

Apple iPhone 16 Plus battery drains too quickly: recent update/indexing, screen/radio use, background activity, signal and battery condition should be measured before replacement. Scoped to A3082/A3289/A3290/A3291.

Open record Apple · overheating

Apple iPhone 16 Plus gets hot or shows a temperature warning

Apple iPhone 16 Plus gets hot or shows a temperature warning: high workload, charging, signal search, environment and a failing battery must be separated. Scoped to A3082/A3289/A3290/A3291.

Open record Apple · storage full

Apple iPhone 16 Plus storage is full or the device cannot install updates

Apple iPhone 16 Plus storage is full or the device cannot install updates: large media, downloads, app caches and system-update reserve should be measured before deletion. Scoped to A3082/A3289/A3290/A3291.

Open record Apple · not charging

Apple iPhone 16 Plus will not charge or charges slowly

Apple iPhone 16 Plus will not charge or charges slowly: power source, cable/adapter, port debris/liquid, temperature and battery protection should be separated. Scoped to A3082/A3289/A3290/A3291.

Open record Apple · Wi-Fi

Apple iPhone 16 Plus will not connect to Wi-Fi or keeps disconnecting

Apple iPhone 16 Plus will not connect to Wi-Fi or keeps disconnecting: one network, all networks, VPN/profile and radio hardware produce different fixes. Scoped to A3082/A3289/A3290/A3291.

Open record Apple · not charging

Apple iPhone 16 Pro Max will not charge or charges slowly

Apple iPhone 16 Pro Max will not charge or charges slowly: power source, cable/adapter, port debris/liquid, temperature and battery protection should be separated. Scoped to A3084/A3295/A3296/A3297.

Open record Apple · overheating

Apple iPhone 16e gets hot or shows a temperature warning

Apple iPhone 16e gets hot or shows a temperature warning: high workload, charging, signal search, environment and a failing battery must be separated. Scoped to A3212/A3408/A3409/A3410.

Open record Apple · storage full

Apple iPhone 17 family storage is full or the device cannot install updates

Apple iPhone 17 family storage is full or the device cannot install updates: large media, downloads, app caches and system-update reserve should be measured before deletion. Scoped to iPhone 17, iPhone Air, 17 Pro, 17 Pro Max and 17e; confirm the A-number in Settings.

Open record Apple · touchscreen

Apple iPhone 8 and SE family screen or touch input is not working correctly

Apple iPhone 8 and SE family screen or touch input is not working correctly: one app/region, moisture, protector/case, charger interference and display hardware should be separated. Scoped to A1863/A1905/A1906/A1864/A1897/A1898/A2275/A2296/A2298/A2595/A2782/A2783/A2784/A2785.

Open record Apple · Wi-Fi

Apple iPhone 8 and SE family will not connect to Wi-Fi or keeps disconnecting

Apple iPhone 8 and SE family will not connect to Wi-Fi or keeps disconnecting: one network, all networks, VPN/profile and radio hardware produce different fixes. Scoped to A1863/A1905/A1906/A1864/A1897/A1898/A2275/A2296/A2298/A2595/A2782/A2783/A2784/A2785.

Open record Apple · Wi-Fi

Apple iPhone 8 Plus will not connect to Wi-Fi or keeps disconnecting

Apple iPhone 8 Plus will not connect to Wi-Fi or keeps disconnecting: one network, all networks, VPN/profile and radio hardware produce different fixes. Scoped to A1864/A1897/A1898.

Open record Apple · not charging

Apple iPhone Air will not charge or charges slowly

Apple iPhone Air will not charge or charges slowly: power source, cable/adapter, port debris/liquid, temperature and battery protection should be separated. Scoped to 2025 iPhone Air; confirm A-number in Settings.

Open record Apple · battery drain

Apple iPhone SE (3rd generation) battery drains too quickly

Apple iPhone SE (3rd generation) battery drains too quickly: recent update/indexing, screen/radio use, background activity, signal and battery condition should be measured before replacement. Scoped to A2595/A2782/A2783/A2784/A2785.

Open record Apple · touchscreen

Apple iPhone SE (3rd generation) screen or touch input is not working correctly

Apple iPhone SE (3rd generation) screen or touch input is not working correctly: one app/region, moisture, protector/case, charger interference and display hardware should be separated. Scoped to A2595/A2782/A2783/A2784/A2785.

Open record Apple · battery drain

Apple iPhone with Lightning battery drains too quickly

Apple iPhone with Lightning battery drains too quickly. Diagnose the cause, compare model-specific checks and protect your data before a reset.

Open record Apple · Bluetooth

Apple iPhone with Lightning Bluetooth will not pair or keeps disconnecting

Apple iPhone with Lightning Bluetooth will not pair or keeps disconnecting. Diagnose the cause, compare model-specific checks and protect your data before a reset.

Open record Apple · overheating

Apple iPhone with Lightning gets hot or shuts down

Apple iPhone with Lightning gets hot or shuts down. Diagnose the cause, compare model-specific checks and protect your data before a reset.

Open record Apple · microphone

Apple iPhone with Lightning microphone does not work

Apple iPhone with Lightning microphone does not work. Diagnose the cause, compare model-specific checks and protect your data before a reset.

Open record Apple · notifications

Apple iPhone with Lightning notifications are missing

Apple iPhone with Lightning notifications are missing. Diagnose the cause, compare model-specific checks and protect your data before a reset.

Open record Apple · update failed

Apple iPhone with Lightning software update fails

Apple iPhone with Lightning software update fails. Diagnose the cause, compare model-specific checks and protect your data before a reset.

Open record Apple · storage full

Apple iPhone with Lightning storage is full

Apple iPhone with Lightning storage is full. Diagnose the cause, compare model-specific checks and protect your data before a reset.

Open record Apple · Wi-Fi

Apple iPhone with Lightning Wi-Fi will not connect or keeps disconnecting

Apple iPhone with Lightning Wi-Fi will not connect or keeps disconnecting. Diagnose the cause, compare model-specific checks and protect your data before a reset.

Open record Apple · not charging

Apple iPhone with Lightning will not charge

Apple iPhone with Lightning will not charge. Diagnose the cause, compare model-specific checks and protect your data before a reset.

Open record Apple · touchscreen

Apple iPhone with USB-C touchscreen does not respond

Apple iPhone with USB-C touchscreen does not respond. Diagnose the cause, compare model-specific checks and protect your data before a reset.

Open record Apple · Wi-Fi

Apple iPhone with USB-C Wi-Fi will not connect or keeps disconnecting

Apple iPhone with USB-C Wi-Fi will not connect or keeps disconnecting. Diagnose the cause, compare model-specific checks and protect your data before a reset.

Open record Apple · storage full

Apple iPhone XR storage is full or the device cannot install updates

Apple iPhone XR storage is full or the device cannot install updates: large media, downloads, app caches and system-update reserve should be measured before deletion. Scoped to A1984/A2105/A2106/A2108.

Open record Apple · app crashing

Apple iPhone XS Max app keeps crashing, freezing or will not open

Apple iPhone XS Max app keeps crashing, freezing or will not open: one app versus the operating system, storage and service state determines the safe sequence. Scoped to A1921/A2101/A2102/A2104.

Open record Apple · battery drain

Apple iPhone XS Max battery drains too quickly

Apple iPhone XS Max battery drains too quickly: recent update/indexing, screen/radio use, background activity, signal and battery condition should be measured before replacement. Scoped to A1921/A2101/A2102/A2104.

Open record Apple · biometric unlock

Apple iPhone XS Max biometric unlock is not working

Apple iPhone XS Max biometric unlock is not working: sensor obstruction, enrolled appearance/finger, protector, environment and hardware should be separated. Scoped to A1921/A2101/A2102/A2104.

Open record Apple · calls

Apple iPhone XS Max cannot make calls or send messages

Apple iPhone XS Max cannot make calls or send messages: carrier service, selected line, account activation, recipient-specific block and messaging service should be separated. Scoped to A1921/A2101/A2102/A2104.

Open record Apple · overheating

Apple iPhone XS Max gets hot or shows a temperature warning

Apple iPhone XS Max gets hot or shows a temperature warning: high workload, charging, signal search, environment and a failing battery must be separated. Scoped to A1921/A2101/A2102/A2104.

Open record Apple · storage full

Apple iPhone XS Max storage is full or the device cannot install updates

Apple iPhone XS Max storage is full or the device cannot install updates: large media, downloads, app caches and system-update reserve should be measured before deletion. Scoped to A1921/A2101/A2102/A2104.

Open record Apple · not charging

Apple iPhone XS Max will not charge or charges slowly

Apple iPhone XS Max will not charge or charges slowly: power source, cable/adapter, port debris/liquid, temperature and battery protection should be separated. Scoped to A1921/A2101/A2102/A2104.

Open record Apple · Wi-Fi

Apple iPhone XS Max will not connect to Wi-Fi or keeps disconnecting

Apple iPhone XS Max will not connect to Wi-Fi or keeps disconnecting: one network, all networks, VPN/profile and radio hardware produce different fixes. Scoped to A1921/A2101/A2102/A2104.

Open record Google · biometric unlock

Google Pixel 10 biometric unlock is not working

Google Pixel 10 biometric unlock is not working: sensor obstruction, enrolled appearance/finger, protector, environment and hardware should be separated. Scoped to 2025 Pixel 10; confirm hardware model in Settings.

Open record

Phone and tablet problems by symptom

Restart before anything else, then update the operating system and the app. Reset only the setting that matches the problem, such as network settings for connection faults, rather than erasing the phone. iPhone, iPad and Android keep their own pages, because the menus, the reset options and what they erase are different on each platform. Hardware faults such as a cracked screen, swollen battery or water damage belong to the maker or an authorized repairer.

Should I reset my phone to fix a slow connection?

Not first. Resetting only the network settings clears saved Wi-Fi and Bluetooth data and often fixes the fault without erasing your files.

Why do notifications arrive late on my phone?

Battery optimization or a Focus or Do Not Disturb setting is delaying them. Allow background activity for the app and check those modes.