Wi-Fi drops on a network with Beacons usually come from a Beacon that sits at the edge of the gateway's range, so that its link to the gateway fades and returns, taking its devices with it. In the eero app, the network's details show each eero's connection and the gateway link strength; a Beacon with a weak link needs to move closer. Because eero moves devices between units, a device that sits between two units may hop and drop momentarily, so place Beacons so that your usual spots have a strong signal from one.
Restart the system from the app. Interference from neighbors can cause evening drops, and the app manages channels itself. A device that drops only when far from every unit needs another Beacon. Check for a firmware update, which eero installs automatically but can be delayed.
The checks in more detail
A power strip or surge protector can add noise to a Beacon, so use a wall outlet. If drops affect only one device, update it or forget and rejoin. The eero app's Network details screen also shows how many devices each unit serves; a Beacon that carries many devices may be overloaded, so adding a unit to share the load, or moving heavy devices closer to the gateway, steadies it.
Check also that no unit has a pending firmware update, since units restart to update and briefly drop their devices. If drops cluster around a particular time such as when an appliance runs, test by switching that appliance off: microwaves and some baby monitors affect the 2.4 GHz band and cause brief drops on devices that use it. Moving the Beacon a few meters from such appliances or moving the appliance reduces them.
Differential
Likely causes of “eero Beacon Wi-Fi keeps disconnecting”, and how to tell them apart
- 1
A Beacon at the edge of range
What separates it Drops when devices use that Beacon
How to confirm Move it closer to the gateway
- 2
A device between two units
What separates it Brief drops while it switches
How to confirm Place a unit near the usual spot
- 3
Evening interference
What separates it Drops at busy times
How to confirm Restart and let eero choose channels
- 4
A noisy outlet
What separates it Random drops
How to confirm Plug the Beacon into a wall outlet
- 5
An old device
What separates it Only one device drops
How to confirm Update it or rejoin
Before you touch a setting
Record this first — changing settings destroys the evidence
- Which devices drop and where
- The gateway link strength to each Beacon
- The time of day
- The outlet type
Try in this order
0 of 8 completedOpen the eero network details
ReversibleSee each unit's link.
Move a weak Beacon closer
ReversibleTo the gateway.
Plug into a wall outlet
ReversibleNot a strip.
Restart the system
ReversibleFrom the app.
Add a unit if a spot is bare
ReversibleBetween two weak areas.
Update or rejoin the device
ReversibleIf only one drops.
See how many devices each unit serves
ReversibleIn the app's network details, check the device count per eero.
Wait out a pending update
ReversibleUnits restart to update; check the app for notices.
Model-specific
What is true of this model and not of its siblings
- Gateway link
- The Beacon's link decides its devices' stability.
- Roaming
- Devices hop between units.
- Load
- A Beacon serving many devices can drop them.
- Updates
- A restart for an update causes a short drop.
Stop boundary
When this stops being a self-service repair
- !If drops persist with a strong link, contact eero support
- !If one Beacon drops constantly, ask about a replacement
- !Check for outages
Evidence ledger
Sources behind this answer
Exact questions
Common questions
Why does my Wi-Fi drop on a Beacon?+
Its link to the gateway is weak.
Should I use a power strip?+
No, a wall outlet.
Do more units help?+
If they have a strong link.
Does eero update itself?+
Yes, automatically.
Why did all devices drop at once?+
The unit may have restarted for an update.
Can one Beacon serve too many devices?+
Yes, add a unit.