Manufacturer and model directory
eero network model troubleshooting
eero network troubleshooting covers 7 model families: eero mesh wifi (eero Max 7, Pro 6E, Pro 6, 6+, 6, Pro, Beacon and Outdoor 7), eero Pro 6, eero 6+, eero 6, eero Pro (2nd generation), eero Beacon and 1 more. Choose the complete eero model family before opening a fix, and read the model number off your label first.
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49 complete records in this directoryeero 6 Ethernet link is limited to 100 Mbps or disconnects
Open record eero · slow Wi-Fieero 6 internet or Wi-Fi is slow
Open record eero · node offlineeero 6 mesh node or satellite is offline
Open record eero · device won't connecteero 6 will not connect one device
Open record eero · 100 Mbpseero 6+ Ethernet link is limited to 100 Mbps or disconnects
Open record eero · guest networkeero 6+ guest network cannot reach devices, cast or print
Open record eero · slow Wi-Fieero 6+ internet or Wi-Fi is slow
Open record eero · node offlineeero 6+ mesh node or satellite is offline
Open record eero · parental controlseero 6+ parental controls or schedules are not working
Open record eero · double NATeero 6+ shows double NAT or strict NAT
Open record eero · Wi-Fi dropseero 6+ Wi-Fi keeps disconnecting
Open record eero · setupeero 6+ will not complete setup
Open record eero · device won't connecteero 6+ will not connect one device
Open record eero · 100 Mbpseero Beacon Ethernet link is limited to 100 Mbps or disconnects
Open record eero · guest networkeero Beacon guest network cannot reach devices, cast or print
Open record eero · slow Wi-Fieero Beacon internet or Wi-Fi is slow
Open record eero · node offlineeero Beacon mesh node or satellite is offline
Open record eero · parental controlseero Beacon parental controls or schedules are not working
Open record eero · port forwardingeero Beacon port forwarding is not working
Open record eero · double NATeero Beacon shows double NAT or strict NAT
Open record eero · Wi-Fi dropseero Beacon Wi-Fi keeps disconnecting
Open record eero · setupeero Beacon will not complete setup
Open record eero · device won't connecteero Beacon will not connect one device
Open record eero · DNSeero mesh wifi (eero Max 7, Pro 6E, Pro 6, 6+, 6, Pro, Beacon and Outdoor 7) cannot open websites because DNS fails
Open record eero · 100 Mbpseero mesh wifi (eero Max 7, Pro 6E, Pro 6, 6+, 6, Pro, Beacon and Outdoor 7) Ethernet link is limited to 100 Mbps or disconnects
Open record eero · firmwareeero mesh wifi (eero Max 7, Pro 6E, Pro 6, 6+, 6, Pro, Beacon and Outdoor 7) firmware update will not install
Open record eero · guest networkeero mesh wifi (eero Max 7, Pro 6E, Pro 6, 6+, 6, Pro, Beacon and Outdoor 7) guest network cannot reach devices, cast or print
Open record eero · dead zoneseero mesh wifi (eero Max 7, Pro 6E, Pro 6, 6+, 6, Pro, Beacon and Outdoor 7) has weak signal or dead zones
Open record eero · no interneteero mesh wifi (eero Max 7, Pro 6E, Pro 6, 6+, 6, Pro, Beacon and Outdoor 7) has Wi-Fi but no internet
Open record eero · slow Wi-Fieero mesh wifi (eero Max 7, Pro 6E, Pro 6, 6+, 6, Pro, Beacon and Outdoor 7) internet or Wi-Fi is slow
Open record eero · node offlineeero mesh wifi (eero Max 7, Pro 6E, Pro 6, 6+, 6, Pro, Beacon and Outdoor 7) mesh node or satellite is offline
Open record eero · parental controlseero mesh wifi (eero Max 7, Pro 6E, Pro 6, 6+, 6, Pro, Beacon and Outdoor 7) parental controls or schedules are not working
Open record eero · port forwardingeero mesh wifi (eero Max 7, Pro 6E, Pro 6, 6+, 6, Pro, Beacon and Outdoor 7) port forwarding is not working
Open record eero · restartseero mesh wifi (eero Max 7, Pro 6E, Pro 6, 6+, 6, Pro, Beacon and Outdoor 7) restarts, freezes or overheats
Open record eero · double NATeero mesh wifi (eero Max 7, Pro 6E, Pro 6, 6+, 6, Pro, Beacon and Outdoor 7) shows double NAT or strict NAT
Open record eero · VPNeero mesh wifi (eero Max 7, Pro 6E, Pro 6, 6+, 6, Pro, Beacon and Outdoor 7) VPN client or server will not connect
Open record eero · Wi-Fi dropseero mesh wifi (eero Max 7, Pro 6E, Pro 6, 6+, 6, Pro, Beacon and Outdoor 7) Wi-Fi keeps disconnecting
Open record eero · setupeero mesh wifi (eero Max 7, Pro 6E, Pro 6, 6+, 6, Pro, Beacon and Outdoor 7) will not complete setup
Open record eero · device won't connecteero mesh wifi (eero Max 7, Pro 6E, Pro 6, 6+, 6, Pro, Beacon and Outdoor 7) will not connect one device
Open record eero · 100 Mbpseero Outdoor 7 Ethernet link is limited to 100 Mbps or disconnects
Open record eero · slow Wi-Fieero Outdoor 7 internet or Wi-Fi is slow
Open record eero · node offlineeero Outdoor 7 mesh node or satellite is offline
Open record eero · double NATeero Outdoor 7 shows double NAT or strict NAT
Open record eero · Wi-Fi dropseero Outdoor 7 Wi-Fi keeps disconnecting
Open record eero · 100 Mbpseero Pro (2nd generation) Ethernet link is limited to 100 Mbps or disconnects
Open record eero · slow Wi-Fieero Pro (2nd generation) internet or Wi-Fi is slow
Open record eero · device won't connecteero Pro (2nd generation) will not connect one device
Open record eero · 100 Mbpseero Pro 6 Ethernet link is limited to 100 Mbps or disconnects
Open record eero · device won't connecteero Pro 6 will not connect one device
Open recordProduct lines
How the 7 eero families here actually differ
Each group below is diagnosed differently, so settle which one yours is before following a fix.
Eero mesh; gateway ports, Wi-Fi generation, Thread/Zigbee and subscription features vary.
- eero mesh wifi (eero Max 7, Pro 6E, Pro 6, 6+, 6, Pro, Beacon and Outdoor 7) eero Max 7, with the Pro 6E, Pro 6, 6+, 6, Pro, Beacon and Outdoor 7 in the model notes; also eero Pro 6E (eero Pro 6E)
- eero Pro 6 eero Pro 6
- eero 6+ eero 6+
- eero 6 eero 6
- eero Pro (2nd generation) eero Pro B010001
Wireless-only mesh node without Ethernet ports.
- eero Beacon eero Beacon D010001
Outdoor-rated mesh node; power and installation environment are part of diagnosis.
- eero Outdoor 7 eero Outdoor 7
Find your model
Model numbers covered, and where each one's answers are
Match the identifier on your appliance or device label to a row below. Eero answers here cover these model numbers.
| Family | Model numbers | Published specs |
|---|---|---|
| eero mesh wifi (eero Max 7, Pro 6E, Pro 6, 6+, 6, Pro, Beacon and Outdoor 7) | eero Max 7, with the Pro 6E, Pro 6, 6+, 6, Pro, Beacon and Outdoor 7 in the model notes; also eero Pro 6E (eero Pro 6E) | 6 researched |
| eero Pro 6 | eero Pro 6 | — |
| eero 6+ | eero 6+ | 4 researched |
| eero 6 | eero 6 | 4 researched |
| eero Pro (2nd generation) | eero Pro B010001 | 4 researched |
| eero Beacon | eero Beacon D010001 | 4 researched |
| eero Outdoor 7 | eero Outdoor 7 | 4 researched |
Troubleshooting an eero mesh network
eero systems are managed in the eero app, which shows each node's status by the color of its LED: solid white is normal, blinking white is starting up, solid blue means ready to set up and solid red means no internet. Restart the gateway and the modem before the other nodes, place nodes where they can see each other and avoid putting them behind furniture. The app shows which node each device uses, and a device that stays on a far node can often be encouraged to roam by moving it.
Updates install automatically overnight, so a mesh that was fine and then failed may be mid-update.
eero is a mesh system, so several small devices share the job of covering the house, and most trouble comes from where they sit. Each eero should be close enough to the one before it to hold a strong link, and a node with a red light or a poor connection in the app is usually too far away or blocked by thick walls. Place eeros in the open, off the floor and away from metal and microwaves.
The eero app shows each node's status and connection, runs a speed test and offers a restart. A single node that keeps dropping may need a closer position or a wired Ethernet backhaul. Update the firmware, which eero does automatically, and restart the modem and the main eero in that order if the whole network is down. Port forwarding and double NAT depend on whether the eero is the only router in the house.
Why is my eero showing a red light?
A red light means it has lost its connection to the internet or to another eero. Check the modem and the link between nodes, and restart in order.