Manufacturer and model directory
eero network model troubleshooting
Choose the complete eero model family before opening a fix. Model patterns are shown on every page, and unsupported code meanings are not copied between platforms.
Browse by platform
128 complete records in this directoryeero 6 cannot open websites because DNS fails
eero 6 cannot open websites because DNS fails: resolver, filter, VPN and cache should be separated from a site or provider outage. Scoped to eero 6, with the model boundary and safe stop points made explicit.
Open record eero · 100 Mbpseero 6 Ethernet link is limited to 100 Mbps or disconnects
eero 6 Ethernet link is limited to 100 Mbps or disconnects: every cable pair, wall jack, switch and port must negotiate the intended speed. Scoped to eero 6, with the model boundary and safe stop points made explicit.
Open record eero · firmwareeero 6 firmware update will not install
eero 6 firmware update will not install: exact model/hardware revision, stable power, storage and signed firmware are required. Scoped to eero 6, with the model boundary and safe stop points made explicit.
Open record eero · guest networkeero 6 guest network cannot reach devices, cast or print
eero 6 guest network cannot reach devices, cast or print: guest isolation is usually intentional; internet and local discovery are separate permissions. Scoped to eero 6, with the model boundary and safe stop points made explicit.
Open record eero · dead zoneseero 6 has weak signal or dead zones
eero 6 has weak signal or dead zones: building loss, access-point placement, band and mesh backhaul should be measured at the node location. Scoped to eero 6, with the model boundary and safe stop points made explicit.
Open record eero · no interneteero 6 has Wi-Fi but no internet
eero 6 has Wi-Fi but no internet: provider modem/ONT, router WAN address, DNS and one client should be separated. Scoped to eero 6, with the model boundary and safe stop points made explicit.
Open record eero · slow Wi-Fieero 6 internet or Wi-Fi is slow
eero 6 internet or Wi-Fi is slow: provider rate, wired router throughput, radio link and one service should be measured separately. Scoped to eero 6, with the model boundary and safe stop points made explicit.
Open record eero · node offlineeero 6 mesh node or satellite is offline
eero 6 mesh node or satellite is offline: node power, parent signal, firmware, account and backhaul should be separated. Scoped to eero 6, with the model boundary and safe stop points made explicit.
Open record eero · parental controlseero 6 parental controls or schedules are not working
eero 6 parental controls or schedules are not working: target identity, randomized MAC, time zone, DNS/VPN bypass and overlapping profiles should be separated. Scoped to eero 6, with the model boundary and safe stop points made explicit.
Open record eero · port forwardingeero 6 port forwarding is not working
eero 6 port forwarding is not working: local service, firewall, reserved IP, double NAT, CGNAT and provider blocks should be proved in order. Scoped to eero 6, with the model boundary and safe stop points made explicit.
Open record eero · restartseero 6 restarts, freezes or overheats
eero 6 restarts, freezes or overheats: power supply, ventilation, load, firmware and hardware should be separated. Scoped to eero 6, with the model boundary and safe stop points made explicit.
Open record eero · double NATeero 6 shows double NAT or strict NAT
eero 6 shows double NAT or strict NAT: provider gateway/router mode, downstream router, CGNAT and local service state are different boundaries. Scoped to eero 6, with the model boundary and safe stop points made explicit.
Open record eero · VPNeero 6 VPN client or server will not connect
eero 6 VPN client or server will not connect: provider/server, credentials, protocol, DNS, MTU, policy route and double NAT should be isolated. Scoped to eero 6, with the model boundary and safe stop points made explicit.
Open record eero · Wi-Fi dropseero 6 Wi-Fi keeps disconnecting
eero 6 Wi-Fi keeps disconnecting: client, band, channel/interference, coverage, firmware and node backhaul should be isolated. Scoped to eero 6, with the model boundary and safe stop points made explicit.
Open record eero · setupeero 6 will not complete setup
eero 6 will not complete setup: modem/ONT provisioning, WAN type, app/account and cabling should be proved before resets. Scoped to eero 6, with the model boundary and safe stop points made explicit.
Open record eero · device won't connecteero 6 will not connect one device
eero 6 will not connect one device: one-client capability, security, band, DHCP, randomized address and access controls should be isolated. Scoped to eero 6, with the model boundary and safe stop points made explicit.
Open record eero · DNSeero 6+ cannot open websites because DNS fails
eero 6+ cannot open websites because DNS fails: resolver, filter, VPN and cache should be separated from a site or provider outage. Scoped to eero 6+, with the model boundary and safe stop points made explicit.
Open record eero · 100 Mbpseero 6+ Ethernet link is limited to 100 Mbps or disconnects
eero 6+ Ethernet link is limited to 100 Mbps or disconnects: every cable pair, wall jack, switch and port must negotiate the intended speed. Scoped to eero 6+, with the model boundary and safe stop points made explicit.
Open record eero · firmwareeero 6+ firmware update will not install
eero 6+ firmware update will not install: exact model/hardware revision, stable power, storage and signed firmware are required. Scoped to eero 6+, with the model boundary and safe stop points made explicit.
Open record eero · guest networkeero 6+ guest network cannot reach devices, cast or print
eero 6+ guest network cannot reach devices, cast or print: guest isolation is usually intentional; internet and local discovery are separate permissions. Scoped to eero 6+, with the model boundary and safe stop points made explicit.
Open record eero · dead zoneseero 6+ has weak signal or dead zones
eero 6+ has weak signal or dead zones: building loss, access-point placement, band and mesh backhaul should be measured at the node location. Scoped to eero 6+, with the model boundary and safe stop points made explicit.
Open record eero · no interneteero 6+ has Wi-Fi but no internet
eero 6+ has Wi-Fi but no internet: provider modem/ONT, router WAN address, DNS and one client should be separated. Scoped to eero 6+, with the model boundary and safe stop points made explicit.
Open record eero · slow Wi-Fieero 6+ internet or Wi-Fi is slow
eero 6+ internet or Wi-Fi is slow: provider rate, wired router throughput, radio link and one service should be measured separately. Scoped to eero 6+, with the model boundary and safe stop points made explicit.
Open record eero · node offlineeero 6+ mesh node or satellite is offline
eero 6+ mesh node or satellite is offline: node power, parent signal, firmware, account and backhaul should be separated. Scoped to eero 6+, with the model boundary and safe stop points made explicit.
Open record eero · parental controlseero 6+ parental controls or schedules are not working
eero 6+ parental controls or schedules are not working: target identity, randomized MAC, time zone, DNS/VPN bypass and overlapping profiles should be separated. Scoped to eero 6+, with the model boundary and safe stop points made explicit.
Open record eero · port forwardingeero 6+ port forwarding is not working
eero 6+ port forwarding is not working: local service, firewall, reserved IP, double NAT, CGNAT and provider blocks should be proved in order. Scoped to eero 6+, with the model boundary and safe stop points made explicit.
Open record eero · restartseero 6+ restarts, freezes or overheats
eero 6+ restarts, freezes or overheats: power supply, ventilation, load, firmware and hardware should be separated. Scoped to eero 6+, with the model boundary and safe stop points made explicit.
Open record eero · double NATeero 6+ shows double NAT or strict NAT
eero 6+ shows double NAT or strict NAT: provider gateway/router mode, downstream router, CGNAT and local service state are different boundaries. Scoped to eero 6+, with the model boundary and safe stop points made explicit.
Open record eero · VPNeero 6+ VPN client or server will not connect
eero 6+ VPN client or server will not connect: provider/server, credentials, protocol, DNS, MTU, policy route and double NAT should be isolated. Scoped to eero 6+, with the model boundary and safe stop points made explicit.
Open record eero · Wi-Fi dropseero 6+ Wi-Fi keeps disconnecting
eero 6+ Wi-Fi keeps disconnecting: client, band, channel/interference, coverage, firmware and node backhaul should be isolated. Scoped to eero 6+, with the model boundary and safe stop points made explicit.
Open record eero · setupeero 6+ will not complete setup
eero 6+ will not complete setup: modem/ONT provisioning, WAN type, app/account and cabling should be proved before resets. Scoped to eero 6+, with the model boundary and safe stop points made explicit.
Open record eero · device won't connecteero 6+ will not connect one device
eero 6+ will not connect one device: one-client capability, security, band, DHCP, randomized address and access controls should be isolated. Scoped to eero 6+, with the model boundary and safe stop points made explicit.
Open record eero · DNSeero Beacon cannot open websites because DNS fails
eero Beacon cannot open websites because DNS fails: resolver, filter, VPN and cache should be separated from a site or provider outage. Scoped to eero Beacon D010001, with the model boundary and safe stop points made explicit.
Open record eero · 100 Mbpseero Beacon Ethernet link is limited to 100 Mbps or disconnects
eero Beacon Ethernet link is limited to 100 Mbps or disconnects: every cable pair, wall jack, switch and port must negotiate the intended speed. Scoped to eero Beacon D010001, with the model boundary and safe stop points made explicit.
Open record eero · firmwareeero Beacon firmware update will not install
eero Beacon firmware update will not install: exact model/hardware revision, stable power, storage and signed firmware are required. Scoped to eero Beacon D010001, with the model boundary and safe stop points made explicit.
Open record eero · guest networkeero Beacon guest network cannot reach devices, cast or print
eero Beacon guest network cannot reach devices, cast or print: guest isolation is usually intentional; internet and local discovery are separate permissions. Scoped to eero Beacon D010001, with the model boundary and safe stop points made explicit.
Open record eero · dead zoneseero Beacon has weak signal or dead zones
eero Beacon has weak signal or dead zones: building loss, access-point placement, band and mesh backhaul should be measured at the node location. Scoped to eero Beacon D010001, with the model boundary and safe stop points made explicit.
Open record eero · no interneteero Beacon has Wi-Fi but no internet
eero Beacon has Wi-Fi but no internet: provider modem/ONT, router WAN address, DNS and one client should be separated. Scoped to eero Beacon D010001, with the model boundary and safe stop points made explicit.
Open record eero · slow Wi-Fieero Beacon internet or Wi-Fi is slow
eero Beacon internet or Wi-Fi is slow: provider rate, wired router throughput, radio link and one service should be measured separately. Scoped to eero Beacon D010001, with the model boundary and safe stop points made explicit.
Open record eero · node offlineeero Beacon mesh node or satellite is offline
eero Beacon mesh node or satellite is offline: node power, parent signal, firmware, account and backhaul should be separated. Scoped to eero Beacon D010001, with the model boundary and safe stop points made explicit.
Open record eero · parental controlseero Beacon parental controls or schedules are not working
eero Beacon parental controls or schedules are not working: target identity, randomized MAC, time zone, DNS/VPN bypass and overlapping profiles should be separated. Scoped to eero Beacon D010001, with the model boundary and safe stop points made explicit.
Open record eero · port forwardingeero Beacon port forwarding is not working
eero Beacon port forwarding is not working: local service, firewall, reserved IP, double NAT, CGNAT and provider blocks should be proved in order. Scoped to eero Beacon D010001, with the model boundary and safe stop points made explicit.
Open record eero · restartseero Beacon restarts, freezes or overheats
eero Beacon restarts, freezes or overheats: power supply, ventilation, load, firmware and hardware should be separated. Scoped to eero Beacon D010001, with the model boundary and safe stop points made explicit.
Open record eero · double NATeero Beacon shows double NAT or strict NAT
eero Beacon shows double NAT or strict NAT: provider gateway/router mode, downstream router, CGNAT and local service state are different boundaries. Scoped to eero Beacon D010001, with the model boundary and safe stop points made explicit.
Open record eero · VPNeero Beacon VPN client or server will not connect
eero Beacon VPN client or server will not connect: provider/server, credentials, protocol, DNS, MTU, policy route and double NAT should be isolated. Scoped to eero Beacon D010001, with the model boundary and safe stop points made explicit.
Open record eero · Wi-Fi dropseero Beacon Wi-Fi keeps disconnecting
eero Beacon Wi-Fi keeps disconnecting: client, band, channel/interference, coverage, firmware and node backhaul should be isolated. Scoped to eero Beacon D010001, with the model boundary and safe stop points made explicit.
Open record eero · setupeero Beacon will not complete setup
eero Beacon will not complete setup: modem/ONT provisioning, WAN type, app/account and cabling should be proved before resets. Scoped to eero Beacon D010001, with the model boundary and safe stop points made explicit.
Open record eero · device won't connecteero Beacon will not connect one device
eero Beacon will not connect one device: one-client capability, security, band, DHCP, randomized address and access controls should be isolated. Scoped to eero Beacon D010001, with the model boundary and safe stop points made explicit.
Open record eero · DNSeero Max 7 cannot open websites because DNS fails
eero Max 7 cannot open websites because DNS fails: resolver, filter, VPN and cache should be separated from a site or provider outage. Scoped to eero Max 7, with the model boundary and safe stop points made explicit.
Open record eero · 100 Mbpseero Max 7 Ethernet link is limited to 100 Mbps or disconnects
eero Max 7 Ethernet link is limited to 100 Mbps or disconnects: every cable pair, wall jack, switch and port must negotiate the intended speed. Scoped to eero Max 7, with the model boundary and safe stop points made explicit.
Open record eero · firmwareeero Max 7 firmware update will not install
eero Max 7 firmware update will not install: exact model/hardware revision, stable power, storage and signed firmware are required. Scoped to eero Max 7, with the model boundary and safe stop points made explicit.
Open record eero · guest networkeero Max 7 guest network cannot reach devices, cast or print
eero Max 7 guest network cannot reach devices, cast or print: guest isolation is usually intentional; internet and local discovery are separate permissions. Scoped to eero Max 7, with the model boundary and safe stop points made explicit.
Open record eero · dead zoneseero Max 7 has weak signal or dead zones
eero Max 7 has weak signal or dead zones: building loss, access-point placement, band and mesh backhaul should be measured at the node location. Scoped to eero Max 7, with the model boundary and safe stop points made explicit.
Open record eero · no interneteero Max 7 has Wi-Fi but no internet
eero Max 7 has Wi-Fi but no internet: provider modem/ONT, router WAN address, DNS and one client should be separated. Scoped to eero Max 7, with the model boundary and safe stop points made explicit.
Open record eero · slow Wi-Fieero Max 7 internet or Wi-Fi is slow
eero Max 7 internet or Wi-Fi is slow: provider rate, wired router throughput, radio link and one service should be measured separately. Scoped to eero Max 7, with the model boundary and safe stop points made explicit.
Open record eero · node offlineeero Max 7 mesh node or satellite is offline
eero Max 7 mesh node or satellite is offline: node power, parent signal, firmware, account and backhaul should be separated. Scoped to eero Max 7, with the model boundary and safe stop points made explicit.
Open record eero · parental controlseero Max 7 parental controls or schedules are not working
eero Max 7 parental controls or schedules are not working: target identity, randomized MAC, time zone, DNS/VPN bypass and overlapping profiles should be separated. Scoped to eero Max 7, with the model boundary and safe stop points made explicit.
Open record eero · port forwardingeero Max 7 port forwarding is not working
eero Max 7 port forwarding is not working: local service, firewall, reserved IP, double NAT, CGNAT and provider blocks should be proved in order. Scoped to eero Max 7, with the model boundary and safe stop points made explicit.
Open record eero · restartseero Max 7 restarts, freezes or overheats
eero Max 7 restarts, freezes or overheats: power supply, ventilation, load, firmware and hardware should be separated. Scoped to eero Max 7, with the model boundary and safe stop points made explicit.
Open record eero · double NATeero Max 7 shows double NAT or strict NAT
eero Max 7 shows double NAT or strict NAT: provider gateway/router mode, downstream router, CGNAT and local service state are different boundaries. Scoped to eero Max 7, with the model boundary and safe stop points made explicit.
Open recordProduct lines
How the 8 eero families here actually differ
These are not marketing tiers. Each group below behaves differently under diagnosis, which is why a procedure written for one does not transfer to another, and it is the first thing to settle before following any fix.
eero mesh; gateway ports, Wi-Fi generation, Thread/Zigbee and subscription features vary.
- eero Max 7 eero Max 7
- eero Pro 6E eero Pro 6E
- eero Pro 6 eero Pro 6
- eero 6+ eero 6+
- eero 6 eero 6
- eero Pro (2nd generation) eero Pro B010001
Wireless-only mesh node without Ethernet ports.
- eero Beacon eero Beacon D010001
Outdoor-rated mesh node; power and installation environment are part of diagnosis.
- eero Outdoor 7 eero Outdoor 7
Find your model
Model numbers covered, and where each one's answers are
Match the identifier on your appliance or device label to a row below. eero answers here are scoped to these patterns, and a model outside them is deliberately not claimed rather than covered by a page that guesses.
| Family | Model numbers | Published specs |
|---|---|---|
| eero Max 7 | eero Max 7 | 3 researched |
| eero Pro 6E | eero Pro 6E | 3 researched |
| eero Pro 6 | eero Pro 6 | 3 researched |
| eero 6+ | eero 6+ | 3 researched |
| eero 6 | eero 6 | 3 researched |
| eero Pro (2nd generation) | eero Pro B010001 | 3 researched |
| eero Beacon | eero Beacon D010001 | 3 researched |
| eero Outdoor 7 | eero Outdoor 7 | 3 researched |
Structured depth, not empty permutations
Every published record carries a direct answer, scope, ordered fixes, risk notes and sources.
Device and manufacturer hubs share a consistent record system, but each answer carries the relevant controls, fault boundaries, consequences and official support entry point for that platform.
See the publication gate