NETGEAR · 100 Mbps

NETGEAR Nighthawk routers Ethernet link is limited to 100 Mbps or disconnects

NETGEAR Nighthawk routers (Nighthawk RS700S, RS300, RAXE500, RAX120, RAX50 and CAX80) Ethernet link is limited to 100 Mbps or disconnects: every cable pair, wall jack, switch and port must negotiate the intended speed. Scoped to Nighthawk RS700S, with the RS300, RAXE500, RAX120, RAX50 and CAX80 in the model notes.

For a wired device on a Nighthawk, NETGEAR's Ethernet LED guidance gives a quick clue: the port LED is white or green for a gigabit link and amber for 100 Mbps or 10 Mbps, so an amber port LED means the cable, port or device negotiated a slow speed. Try a different cable, at least Cat5e, and a different LAN port; a damaged pair can drop a link to 100 Mbps silently. Test with a computer connected by Ethernet to the modem, then to the router, as in NETGEAR's slow-connection article:

The checks in more detail

if the modem is fast and the router is slow, suspect the router's firmware, so update it and power cycle the modem and router. Check the device's own Ethernet adapter, since a 100 Mbps adapter caps the link regardless of the router. If wired speeds are good but wifi is slow, that is the wireless part. On multi-gig models the 10 Gbps or 2.5 Gbps ports only deliver those speeds with matching cable and devices. Check that no switch in the path is limiting speed, and that the port is not shared by many devices.

Blinking means traffic, solid means connected. Tag each cable at both ends with the router port it uses. A cable that is slow in one run is often fine in another, and cheap flat cables and old leftovers are the most common culprits. If you are wiring a house, test each run from end to end before the wall is closed, because a run that links at only 100 Mbps is costly to redo later.

Remember that a satellite connected by wire needs its own good cable to the router, and a run through a wall plate can add a poor joint that a direct patch cable would not. Games consoles and desktop PCs benefit most from a cable, so run one good cable to each rather than fixing wifi for them, and use the port LED color as a quick check that each link came up at gigabit. A cable that has been pinched behind furniture is a frequent hidden fault, so follow the whole run before replacing anything else.

Differential

Likely causes of “NETGEAR Nighthawk routers Ethernet link is limited to 100 Mbps or disconnects”, and how to tell them apart

  1. 1

    An amber port LED

    What separates it The link runs at 100 Mbps or 10 Mbps because the port light is amber

    How to confirm Change the cable and the LAN port, then see if the port light shows white or green

  2. 2

    A 100 Mbps adapter

    What separates it The device's own Ethernet adapter tops out at 100 Mbps, so nothing faster is possible

    How to confirm Check the Ethernet adapter of the device, and use one that supports gigabit speeds

  3. 3

    A damaged cable

    What separates it A damaged cable makes the link slow or drop out

    How to confirm Replace the cable with a Cat5e or better cable, and test again

  4. 4

    A switch in the path

    What separates it An extra switch between the device and the router is holding the speed down

    How to confirm Bypass the switch and plug the device directly into the router

  5. 5

    Old firmware

    What separates it The performance is poor because the router is running old firmware

    How to confirm Update the firmware, and then test the speed again over the cable

Before you touch a setting

Record this first — changing settings destroys the evidence

  • What color the router port's Ethernet light shows
  • The grade of cable in use
  • The speed that the device's Ethernet adapter supports
  • Speed at the modem and router

Try in this order

0 of 7 completed
  1. Read the port LED

    Reversible

    Look at the port light: white or green is a gigabit link, amber is a slower one.

  2. Swap the cable

    Reversible

    Swap the cable for a Cat5e or better cable, and check whether the port light changes color.

  3. Swap the port

    Reversible

    Move the cable to a different LAN port on the router to find out whether the first port is faulty.

  4. Test at the modem

    Reversible

    Run a speed test with one computer at the modem, then at the router, and compare the results.

  5. Check the adapter

    Reversible

    Look at the device's adapter settings; a 100 Mbps adapter limits the whole link.

  6. Update firmware

    Reversible

    Update the firmware on the router, and then retest the speed over the cable again.

  7. Remove switches

    Reversible

    Remove any switches from the path for the test, and see whether the speed improves.

Model-specific

What is true of this model and not of its siblings

RS700S
The RS700S has one 10 Gbps port and gigabit LAN ports.
RAX50
The RAX50 has gigabit LAN ports.
Other models this page answers
These steps also fit models RS300, RAXE500, RAX120, RAX50, CAX80.

Stop boundary

When this stops being a self-service repair

  • !If a known-good cable and port still show amber, contact NETGEAR support
  • !A slow modem is a matter for the internet provider
  • !When only one device is slow, inspect its adapter

Evidence ledger

Sources behind this answer

Exact questions

Common questions

What does an amber port light on the Nighthawk mean?+

A 100 Mbps or 10 Mbps connection.

What does white or green mean?+

A white or green port light means that the link is running at gigabit speed.

What does blinking mean?+

Blinking on the port light means that there is traffic passing through the port.

Can an adapter cap speed?+

Yes, an adapter that runs at 100 Mbps caps the speed of the whole link.

Does the RS700S 10 Gbps port need matching equipment?+

Yes, multi gig ports need matching gear, meaning a cable and a device that support the speed.

Wrong device or version?

Match the path before repeating the steps.

Match another device