Manufacturer and model directory
NETGEAR network model troubleshooting
NETGEAR network troubleshooting covers 10 model families: NETGEAR Nighthawk routers (Nighthawk RS700S, RS300, RAXE500, RAX120, RAX50 and CAX80), Nighthawk RS300 Wi-Fi 7 router, Nighthawk RAXE500 router, Nighthawk RAX120 router, Nighthawk RAX50 router, NETGEAR Orbi mesh wifi (Orbi 970, 960, 850 and 750 series) and 4 more. Choose the complete NETGEAR model family before opening a fix, and read the model number off your label first.
Exact modelObserved symptomFirst safe testVerificationStop condition
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65 complete records in this directoryNETGEAR Nighthawk routers (Nighthawk RS700S, RS300, RAXE500, RAX120, RAX50 and CAX80)Nighthawk RS700S, with the RS300, RAXE500, RAX120, RAX50 and CAX80 in the model notes · 15 answersNighthawk RS300 Wi-Fi 7 routerRS300 · 15 answersNighthawk RAXE500 routerRAXE500 · 15 answersNighthawk RAX120 routerRAX120 · 15 answersNighthawk RAX50 routerRAX50 · 15 answersNETGEAR Orbi mesh wifi (Orbi 970, 960, 850 and 750 series)Orbi 970 Series (RBE971/RBE970), with the Orbi 960, 850 and 750 series in the model notes · 16 answersOrbi 960 Series meshRBKE963/RBSE960 · 16 answersOrbi 850 Series meshRBK852/RBS850 · 16 answersOrbi 750 Series meshRBK752/RBS750 · 16 answersNighthawk CAX80 cable modem routerCAX80 · 15 answers
NETGEAR · slow Wi-Fi
NETGEAR Nighthawk CAX80 cable modem router internet or Wi-Fi is slow
Open record NETGEAR · double NATNETGEAR Nighthawk CAX80 cable modem router shows double NAT or strict NAT
Open record NETGEAR · no internetNETGEAR Nighthawk RAX120 router has Wi-Fi but no internet
Open record NETGEAR · slow Wi-FiNETGEAR Nighthawk RAX120 router internet or Wi-Fi is slow
Open record NETGEAR · restartsNETGEAR Nighthawk RAX120 router restarts, freezes or overheats
Open record NETGEAR · Wi-Fi dropsNETGEAR Nighthawk RAX120 router Wi-Fi keeps disconnecting
Open record NETGEAR · guest networkNETGEAR Nighthawk RAX50 router guest network cannot reach devices, cast or print
Open record NETGEAR · parental controlsNETGEAR Nighthawk RAX50 router parental controls or schedules are not working
Open record NETGEAR · VPNNETGEAR Nighthawk RAX50 router VPN client or server will not connect
Open record NETGEAR · DNSNETGEAR Nighthawk RAXE500 router cannot open websites because DNS fails
Open record NETGEAR · firmwareNETGEAR Nighthawk RAXE500 router firmware update will not install
Open record NETGEAR · VPNNETGEAR Nighthawk RAXE500 router VPN client or server will not connect
Open record NETGEAR · DNSNETGEAR Nighthawk routers (Nighthawk RS700S, RS300, RAXE500, RAX120, RAX50 and CAX80) cannot open websites because DNS fails
Open record NETGEAR · 100 MbpsNETGEAR Nighthawk routers (Nighthawk RS700S, RS300, RAXE500, RAX120, RAX50 and CAX80) Ethernet link is limited to 100 Mbps or disconnects
Open record NETGEAR · firmwareNETGEAR Nighthawk routers (Nighthawk RS700S, RS300, RAXE500, RAX120, RAX50 and CAX80) firmware update will not install
Open record NETGEAR · guest networkNETGEAR Nighthawk routers (Nighthawk RS700S, RS300, RAXE500, RAX120, RAX50 and CAX80) guest network cannot reach devices, cast or print
Open record NETGEAR · no internetNETGEAR Nighthawk routers (Nighthawk RS700S, RS300, RAXE500, RAX120, RAX50 and CAX80) has Wi-Fi but no internet
Open record NETGEAR · slow Wi-FiNETGEAR Nighthawk routers (Nighthawk RS700S, RS300, RAXE500, RAX120, RAX50 and CAX80) internet or Wi-Fi is slow
Open record NETGEAR · restartsNETGEAR Nighthawk routers (Nighthawk RS700S, RS300, RAXE500, RAX120, RAX50 and CAX80) restarts, freezes or overheats
Open record NETGEAR · double NATNETGEAR Nighthawk routers (Nighthawk RS700S, RS300, RAXE500, RAX120, RAX50 and CAX80) shows double NAT or strict NAT
Open record NETGEAR · VPNNETGEAR Nighthawk routers (Nighthawk RS700S, RS300, RAXE500, RAX120, RAX50 and CAX80) VPN client or server will not connect
Open record NETGEAR · Wi-Fi dropsNETGEAR Nighthawk routers (Nighthawk RS700S, RS300, RAXE500, RAX120, RAX50 and CAX80) Wi-Fi keeps disconnecting
Open record NETGEAR · no internetNETGEAR Nighthawk RS300 Wi-Fi 7 router has Wi-Fi but no internet
Open record NETGEAR · restartsNETGEAR Nighthawk RS300 Wi-Fi 7 router restarts, freezes or overheats
Open record NETGEAR · VPNNETGEAR Nighthawk RS300 Wi-Fi 7 router VPN client or server will not connect
Open record NETGEAR · Wi-Fi dropsNETGEAR Nighthawk RS300 Wi-Fi 7 router Wi-Fi keeps disconnecting
Open record NETGEAR · dead zonesNETGEAR Orbi 750 Series mesh has weak signal or dead zones
Open record NETGEAR · port forwardingNETGEAR Orbi 750 Series mesh port forwarding is not working
Open record NETGEAR · VPNNETGEAR Orbi 750 Series mesh VPN client or server will not connect
Open record NETGEAR · DNSNETGEAR Orbi 850 Series mesh cannot open websites because DNS fails
Open record NETGEAR · 100 MbpsNETGEAR Orbi 850 Series mesh Ethernet link is limited to 100 Mbps or disconnects
Open record NETGEAR · guest networkNETGEAR Orbi 850 Series mesh guest network cannot reach devices, cast or print
Open record NETGEAR · dead zonesNETGEAR Orbi 850 Series mesh has weak signal or dead zones
Open record NETGEAR · no internetNETGEAR Orbi 850 Series mesh has Wi-Fi but no internet
Open record NETGEAR · slow Wi-FiNETGEAR Orbi 850 Series mesh internet or Wi-Fi is slow
Open record NETGEAR · node offlineNETGEAR Orbi 850 Series mesh mesh node or satellite is offline
Open record NETGEAR · parental controlsNETGEAR Orbi 850 Series mesh parental controls or schedules are not working
Open record NETGEAR · port forwardingNETGEAR Orbi 850 Series mesh port forwarding is not working
Open record NETGEAR · restartsNETGEAR Orbi 850 Series mesh restarts, freezes or overheats
Open record NETGEAR · double NATNETGEAR Orbi 850 Series mesh shows double NAT or strict NAT
Open record NETGEAR · Wi-Fi dropsNETGEAR Orbi 850 Series mesh Wi-Fi keeps disconnecting
Open record NETGEAR · setupNETGEAR Orbi 850 Series mesh will not complete setup
Open record NETGEAR · device won't connectNETGEAR Orbi 850 Series mesh will not connect one device
Open record NETGEAR · 100 MbpsNETGEAR Orbi 960 Series mesh Ethernet link is limited to 100 Mbps or disconnects
Open record NETGEAR · firmwareNETGEAR Orbi 960 Series mesh firmware update will not install
Open record NETGEAR · guest networkNETGEAR Orbi 960 Series mesh guest network cannot reach devices, cast or print
Open record NETGEAR · dead zonesNETGEAR Orbi 960 Series mesh has weak signal or dead zones
Open record NETGEAR · no internetNETGEAR Orbi 960 Series mesh has Wi-Fi but no internet
Open record NETGEAR · slow Wi-FiNETGEAR Orbi 960 Series mesh internet or Wi-Fi is slow
Open record NETGEAR · node offlineNETGEAR Orbi 960 Series mesh mesh node or satellite is offline
Open record NETGEAR · parental controlsNETGEAR Orbi 960 Series mesh parental controls or schedules are not working
Open record NETGEAR · setupNETGEAR Orbi 960 Series mesh will not complete setup
Open record NETGEAR · DNSNETGEAR Orbi mesh wifi (Orbi 970, 960, 850 and 750 series) cannot open websites because DNS fails
Open record NETGEAR · 100 MbpsNETGEAR Orbi mesh wifi (Orbi 970, 960, 850 and 750 series) Ethernet link is limited to 100 Mbps or disconnects
Open record NETGEAR · firmwareNETGEAR Orbi mesh wifi (Orbi 970, 960, 850 and 750 series) firmware update will not install
Open record NETGEAR · guest networkNETGEAR Orbi mesh wifi (Orbi 970, 960, 850 and 750 series) guest network cannot reach devices, cast or print
Open record NETGEAR · dead zonesNETGEAR Orbi mesh wifi (Orbi 970, 960, 850 and 750 series) has weak signal or dead zones
Open record NETGEAR · no internetNETGEAR Orbi mesh wifi (Orbi 970, 960, 850 and 750 series) has Wi-Fi but no internet
Open record NETGEAR · slow Wi-FiNETGEAR Orbi mesh wifi (Orbi 970, 960, 850 and 750 series) internet or Wi-Fi is slow
Open record NETGEAR · node offlineNETGEAR Orbi mesh wifi (Orbi 970, 960, 850 and 750 series) mesh node or satellite is offline
Open record NETGEAR · parental controlsNETGEAR Orbi mesh wifi (Orbi 970, 960, 850 and 750 series) parental controls or schedules are not working
Open record NETGEAR · port forwardingNETGEAR Orbi mesh wifi (Orbi 970, 960, 850 and 750 series) port forwarding is not working
Open record NETGEAR · double NATNETGEAR Orbi mesh wifi (Orbi 970, 960, 850 and 750 series) shows double NAT or strict NAT
Open record NETGEAR · Wi-Fi dropsNETGEAR Orbi mesh wifi (Orbi 970, 960, 850 and 750 series) Wi-Fi keeps disconnecting
Open record NETGEAR · setupNETGEAR Orbi mesh wifi (Orbi 970, 960, 850 and 750 series) will not complete setup
Open recordProduct lines
How the 10 NETGEAR families here actually differ
Each group below is diagnosed differently, so settle which one yours is before following a fix.
NETGEAR router/mesh; modem integration, Wi-Fi generation, Armor, guest and Ethernet ports vary. Armor is a paid Bitdefender-powered subscription bundled into the router (starting at $99.99 a year, up to 50 devices), not a built-in free feature, so an Armor-related problem is worth checking against the subscription status before it is treated as a router fault.
- NETGEAR Nighthawk routers (Nighthawk RS700S, RS300, RAXE500, RAX120, RAX50 and CAX80) Nighthawk RS700S, with the RS300, RAXE500, RAX120, RAX50 and CAX80 in the model notes
- Nighthawk RS300 Wi-Fi 7 router RS300
- Nighthawk RAXE500 router RAXE500
- Nighthawk RAX120 router RAX120
- Nighthawk RAX50 router RAX50
- NETGEAR Orbi mesh wifi (Orbi 970, 960, 850 and 750 series) Orbi 970 Series (RBE971/RBE970), with the Orbi 960, 850 and 750 series in the model notes
- Orbi 960 Series mesh RBKE963/RBSE960
- Orbi 850 Series mesh RBK852/RBS850
- Orbi 750 Series mesh RBK752/RBS750
Cable-modem router; provider provisioning and DOCSIS signal precede router-only troubleshooting.
Find your model
Model numbers covered, and where each one's answers are
Match the identifier on your appliance or device label to a row below. NETGEAR answers here cover these model numbers.
| Family | Model numbers | Published specs |
|---|---|---|
| NETGEAR Nighthawk routers (Nighthawk RS700S, RS300, RAXE500, RAX120, RAX50 and CAX80) | Nighthawk RS700S, with the RS300, RAXE500, RAX120, RAX50 and CAX80 in the model notes | 4 researched |
| Nighthawk RS300 Wi-Fi 7 router | RS300 | 4 researched |
| Nighthawk RAXE500 router | RAXE500 | 4 researched |
| Nighthawk RAX120 router | RAX120 | 4 researched |
| Nighthawk RAX50 router | RAX50 | 4 researched |
| NETGEAR Orbi mesh wifi (Orbi 970, 960, 850 and 750 series) | Orbi 970 Series (RBE971/RBE970), with the Orbi 960, 850 and 750 series in the model notes | 4 researched |
| Orbi 960 Series mesh | RBKE963/RBSE960 | 4 researched |
| Orbi 850 Series mesh | RBK852/RBS850 | 4 researched |
| Orbi 750 Series mesh | RBK752/RBS750 | 4 researched |
| Nighthawk CAX80 cable modem router | CAX80 | 4 researched |