A computer problem starting right after a Windows or macOS update, a new peripheral or a software install should be checked against that specific change before a factory reset. For Apple Handoff and Continuity, first confirm both devices use the same account with Bluetooth/Wi-Fi/Handoff enabled.
What this covers
- Apple Handoff and Continuity with this exact failure state
- Diagnosis across Apple Account and feature eligibility versus Bluetooth, Wi-Fi and app support
What it does not cover
Try in this order
0 of 4 completedCapture the exact failure state
ReversibleNote the exact update version or newly installed software, and confirm the prior working state. Expected behavior: advertise eligible activity between nearby devices on the same account.
Isolate the component boundary
ReversibleConfirm both devices use the same account with Bluetooth/Wi-Fi/Handoff enabled. Uninstall the new software or roll back the update in a controlled test, where the OS supports it. Boundary to separate: Apple Account and feature eligibility versus Bluetooth, Wi-Fi and app support.
Correct only the proven cause
ReversibleUpdate, sign into the correct account or restart the one failed service. Apply the vendor's fix for the update, or reconfigure the setting the new software changed.
Verify and stop safely
ReversibleConfirm stable operation with the update or new software present for one full session. Do not sign out of the account without synced data and credentials.
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