motorola edge (2025) will not connect to Wi-Fi or keeps disconnecting

The checks in more detail

A phone that connects but cannot load pages often has an IP or DNS problem, or the router has run out of addresses. Start with the phone. Turn Wi-Fi off and on, or turn Airplane mode on and off. Open Settings, Network and internet, Wi-Fi, tap your network and choose Forget, then reconnect and re-enter the password; a stale entry is a common cause of failures after a router change. Check that the date and time are set automatically, since a wrong time causes security errors. Restart the phone.

Check the signal: move closer to the router, since walls and distance weaken it, and see if the network is on the 5 gigahertz band, which is faster but has a shorter range, or the 2.4 gigahertz band, which reaches further. Then the router. Restart it by unplugging for 30 seconds, and check whether other devices connect; if none do, the internet or the router is at fault, not the phone. Check the router for a MAC filter or a device limit that blocks the phone, and confirm the Wi-Fi password.

If the phone says connected but there is no internet, check Settings, Network, Wi-Fi, and look at the advanced settings: set Private DNS to Automatic, or to a public resolver such as dns.google, and make sure the IP settings are DHCP. Turn off any VPN. Turn off Wi-Fi power saving if the connection drops, and look for a captive portal on a public network. If the problem remains, reset network settings in Settings, System, Reset options, Reset Wi-Fi, mobile and Bluetooth, noting that this clears saved networks. Update the phone's software. If the phone cannot connect to any Wi-Fi network, contact Motorola with the IMEI.