Motorola razr troubleshooting

Published specification

What is true of this model and changes how you fix it

• Hardware — Motorola support specifications page
  6.9-inch main pOLED (120Hz) + 3.6-inch external pOLED display, 4,500mAh battery, 8GB RAM, MediaTek Dimensity 7400X, 256GB storage, IP48 water resistance.
• Type — clamshell FOLDABLE (crease normal), value
  The value Razr foldable — a folding inner screen with a SMALLER external cover screen than the Razr+, so it runs fewer things on the outside. A horizontal inner-screen crease is normal. Near-stock Android (My UX).
• Inner screen care
  Soft-topped inner OLED — no hard styluses, no pressing hard, no forcing objects into the fold. Keep grit out of the hinge.
• Moto Actions
  Motorola gesture shortcuts via the Moto app; a gesture off is a setting, not a fault.
• Battery and charging
  A 4,500 mAh battery with 30 W wired and 15 W wireless charging, on a Dimensity 7400X.
• Protection and weight
  IP48, a step from the previous IPX8, and 188 g.
• Model and IMEI
  The Motorola razr 2025 shows its IMEI and model in Settings, About phone. Motorola support asks for them.
• The folding screen
  A folding phone needs care with the hinge and the screen. Avoid sharp objects and do not press hard on the inner screen. Keep dust away from the hinge.
• Cover display
  The outer display shows widgets and notifications. Choose which apps appear from Settings, Display, Cover display.
• Using the fold
  Open and close the phone by hand. The inner screen is plastic and can mark with pressure. A screen protector made for the phone helps. Keep the hinge free of dust.
• Settings
  The razr can run some apps on the cover screen. Choose them in Settings, Display, Cover display. Update the phone in Settings, System.
• Warranty and repair
  Motorola's warranty covers manufacturing defects, and the folding screen may have its own terms, so read them. Back up your data, keep the receipt and note the IMEI before sending the phone for repair.
• Protecting the hinge and screen
  Avoid pressing hard on the inner screen or closing the phone on a hard object. Keep it out of sand and dust, which can work into the hinge. Use a case designed for folding phones. The first creases are normal, and they do not mean damage.
• Charging
  Use the charger in the box or one rated for the phone. Wireless charging works with a compatible pad. If the phone gets warm while charging, take it out of the case.

Where these figures were read. en-us.support.motorola.com/app/answers/detail/a_id/187124 (Specifications - motorola razr 2025)

Manufacturer support for this product line. Motorola Support — Device help. Official Motorola model manuals, software, repair and troubleshooting support.

Also read for this model. Motorola — motorola razr 2025; PhoneArena — Motorola razr 2025.