For touch on a motorola razr+ (2025) or razr (2025), Motorola's razr screen-protector article comes first. The phone ships with a protector (liner) made for the folding design, and it says never to remove it. It warns never to use a third-party screen protector on the internal screen, since one can reduce sensitivity, make the main screen unresponsive, damage it or cause other touch problems, and to contact service if the liner has bubbles, deforms or separates. For a frozen or unresponsive screen, Motorola says to hold Power for about 30 seconds, and if that fails to charge for at least 5 minutes and restart on the charger.
Its care page adds not to use a stylus, fingernail or pen on the flexible display, and says slight waviness where it folds is normal.
Differential
Likely causes of “motorola razr+ and razr screen or touch input is not working correctly”, and how to tell them apart
- 1
A third-party protector on the inner screen
What separates it The main screen misses touches or feels dull under the finger compared with the cover screen
How to confirm Motorola says never to use one; contact service if the factory liner is damaged
- 2
A damaged factory liner
What separates it There are bubbles, a warped edge or separation because of a damaged factory liner
How to confirm Motorola says to contact service for a liner replacement
- 3
A frozen phone
What separates it The screen is black or stuck because of a frozen phone
How to confirm Hold Power for about 30 seconds, then charge 5 minutes and restart on the charger
- 4
Nearly full storage
What separates it The phone lags, stutters or freezes when opening apps because storage is nearly full
How to confirm Motorola says to remove files and clear cached data
- 5
Debris in the fold
What separates it Touch is dead or there are ghost touches near the crease because of debris in the fold
How to confirm Close the phone only when the screen is clean, per Motorola's care page
- 6
A damaged display
What separates it Lines, dead patches or a visible crack appear on the display and touch is unreliable near them
How to confirm Book service; physical damage is not under warranty
Before you touch a setting
Record this first — changing settings destroys the evidence
- razr+ or razr, and whether the fault is on the main or cover screen
- Whether the factory liner is intact and whether anything was added on top
- Whether the phone was dropped, bent or wet
- Whether it fails in one app or everywhere
Try in this order
0 of 6 completedCheck the liner
ReversibleCheck the liner, by looking for bubbles, warping or separation, and never peel it off.
Remove any add-on protector
ReversibleRemove any add on protector, since Motorola says that third party protectors cause touch problems on the inner screen.
Restart
ReversibleHold Power for about 30 seconds until the phone restarts, then check the free space figure again once it is back.
Charge and restart
ReversibleCharge and restart, and if needed, charge for 5 minutes and restart while charging, and then test again to see whether it helped.
Check updates and storage
ReversibleCheck updates and storage, by updating the phone and apps, and freeing space on the phone.
Test the cover screen too
ReversibleTest the cover screen too, since it shows whether the fault is the inner panel.
Model-specific
What is true of this model and not of its siblings
- Displays
- razr+ (2025): 6.9-inch LTPO main display and 4-inch cover display, both 165 Hz; razr (2025): 120 Hz main and 90 Hz cover display, per GSMArena.
- Durability
- IP48 on both; Gorilla Glass Victus on the folded front, per GSMArena. Motorola says not to submerge the phone.
- Tools and supplies
- A lint-free cloth, pre-moistened screen wipes, a flashlight for reading the model label and a charger for the restart step. Never use sharp objects on the display.
- Repair cost
- Physical damage is covered only under MotoCare Accident Protection, with deductibles of $26 to $99 per Motorola. Out-of-warranty fees are quoted at submission.
- Other models this page answers
- These steps also fit the razr (2025).
Stop boundary
When this stops being a self-service repair
- !If touch fails after a restart and clearing storage, contact Motorola Support
- !If the liner is bubbled or lifting, use the service options in Motorola's protector article
- !If the inner screen is cracked or has lines, do not delay a repair
Evidence ledger
Sources behind this answer
Factory liner, no third-party protectors, service for bubbles or separation.
Hinge, flexible display, debris, sharp objects and normal waviness.
Restart, charge and restart, updates, storage and reset.
Physical damage not covered by warranty, MotoCare deductibles.
4,000 mAh battery, Snapdragon 8s Gen 3, 6.9-inch LTPO main display at 165 Hz, IP48, Wi-Fi 6e and 7, USB 2.0.
4,500 mAh battery, IP48, 120 Hz main and 90 Hz cover display, USB 2.0, Wi-Fi 6 or 6e by region.
Exact questions
Common questions
Does a cover-screen fault mean the inner screen is broken?+
Not necessarily. The two panels are separate displays, per GSMArena, so test both. A fault on one panel only points to that display, whereas Motorola's restart steps apply to the phone as a whole.
Can I add a screen protector to the inner screen?+
Motorola says never to use a third-party protector on the internal screen. The phone ships with its own protector (liner), which you should not remove.
Is the crease a fault?+
No. Motorola's care page says it is normal to see slight waviness where the display folds, and to feel unevenness under the fold area, without affecting touch.
Can I use a stylus on the razr?+
Motorola says not to use a stylus or any sharp object on the flexible display, or tap it with a fingernail or pen.
Is the razr's cover screen the same for touch?+
GSMArena lists a 4-inch 165 Hz cover panel on the razr+ and a smaller 90 Hz panel on the razr. Motorola's touch steps apply to both.
What if the screen goes black on incoming calls?+
Motorola's page links to clearing the Phone app's data for that case.
What if the screen lags between actions?+
Motorola says to raise the refresh rate. The razr+ supports up to 165 Hz per GSMArena.
Will a reset fix touch?+
Only if software is the cause. Motorola lists factory reset as the last step, and it removes all data.
Is a cracked inner screen covered?+
Not by the standard warranty. Motorola says physical damage is covered only by its Accident Protection Plan, with deductibles of $26 to $99.
How do I get a repair?+
Motorola lists mail-in (3 to 5 business days after it examines the phone), carry-in and iFixit kits for out-of-warranty phones.
Will out-of-warranty mail-in repair the phone?+
Motorola says that in most cases it sends a like-new replacement rather than repairing an out-of-warranty phone.
Is the razr water resistant?+
GSMArena lists IP48 for both models. Motorola's care page says not to submerge the phone.
Should I clean the fold?+
Wipe gently with pre-moistened screen wipes or a lint-free cloth, and never use pressurised air, per Motorola.
Does hinge noise mean a fault?+
Motorola says sounds from the hinge and display when opening and closing are normal.