Brother · faded

Brother MFC-L5915DW prints faded, streaked, banded or with missing colors

Brother MFC-L5915DW prints faded, streaked, banded or with missing colors: internal quality output separates hardware/supply from app, driver and color profile. Scoped to MFC-L5915DW.

Pages from a Brother MFC-L5915DW that print faded, with gray bands or with a vertical streak share a short list of causes: toner that is running low, a toner cartridge that is unevenly spread, a dirty corona wire inside the drum unit or a drum that is worn, and the order of checks saves toner and time. Brother's laser printers keep the toner cartridge and the drum unit separate, and the machine counts pages for each. First see what the display says; a Toner Low message means the powder is nearly gone, which fades the page along one edge or fully, and replacing the cartridge cures it.

The checks in more detail

If the toner is not low, take the toner and drum out together and rock the cartridge gently from side to side to spread the powder, then put it back. Do this over paper in case any spills. Check that the toner is seated and that the orange protective parts have been removed from a new cartridge. Vertical streaks and thin lines usually point to the corona wire inside the drum unit. A dirty wire causes a line that runs down the page. Brother puts a cleaning tab on the drum unit:

with the printer off and the drum out, slide the green tab back and forth several times and return it to its home position, which is a step the user guide describes. A streak that stays after cleaning may be a worn drum or a damaged roller, and replacing the drum unit is the cure. Also look at the scanner glass if the streak appears only on copies and not on prints, because dirt there produces the same line. If the page is faded evenly, check the print settings: Toner Save mode lightens print on purpose, and it is in the driver's advanced settings and in the printer's menu.

Check the paper type setting, because thick paper set as plain will fuse badly and fade. Damp paper also prints poorly, so use a fresh ream. Run the printer's built-in print quality check page and look at the pattern. Brother's drum counter reset is done only after a new drum is fitted. Use genuine or quality toner, since refilled cartridges can leak and streak. If problems continue after a fresh toner and a cleaned drum, contact Brother with the serial number, as the fuser or the laser unit may need service.

Differential

Likely causes of “Brother MFC-L5915DW prints faded, streaked, banded or with missing colors”, and how to tell them apart

  1. 1

    Toner running low

    What separates it The page fades along the edge

    How to confirm Replace the toner cartridge

  2. 2

    Unevenly spread toner

    What separates it Faint bands

    How to confirm Rock the cartridge gently

  3. 3

    A dirty corona wire

    What separates it A vertical streak

    How to confirm Slide the cleaning tab on the drum unit

  4. 4

    Toner Save mode

    What separates it The whole page is light

    How to confirm Turn it off in the driver and menu

  5. 5

    A worn drum

    What separates it Streaks remain after cleaning

    How to confirm Replace the drum unit

Before you touch a setting

Record this first — changing settings destroys the evidence

  • The touchscreen message
  • Where the fade or streak appears
  • Whether copies also show it
  • The toner and drum page counts

Try in this order

0 of 6 completed
  1. Read the display

    Reversible

    For toner and drum messages.

  2. Rock the toner cartridge

    Reversible

    To spread the powder.

  3. Clean the corona wire

    Reversible

    With the green tab.

  4. Turn off Toner Save

    Reversible

    In the driver.

  5. Check the paper type

    Reversible

    And use dry paper.

  6. Replace the drum

    Reversible

    If streaks remain.

Model-specific

What is true of this model and not of its siblings

Separate parts
Toner and drum are replaced separately.
Cleaning tab
A green tab on the drum unit.

Stop boundary

When this stops being a self-service repair

  • !If streaks remain with new toner and a cleaned drum, contact Brother with the serial number
  • !The fuser or laser unit may need service
  • !Do not refill cartridges that leak

Evidence ledger

Sources behind this answer

Exact questions

Common questions

Why are my pages faded?+

Low toner or Toner Save mode.

What causes a vertical streak?+

A dirty corona wire or a worn drum.

How do I clean the corona wire?+

Slide the green tab on the drum unit.

Do copies also show the streak?+

If so, clean the scanner glass.

Wrong device or version?

Match the path before repeating the steps.

Match another device