Pages from a Brother MFC-L5915DW that print faded, with gray bands or with a vertical streak share a short list of causes: toner that is running low, a toner cartridge that is unevenly spread, a dirty corona wire inside the drum unit or a drum that is worn, and the order of checks saves toner and time. Brother's laser printers keep the toner cartridge and the drum unit separate, and the machine counts pages for each. First see what the display says; a Toner Low message means the powder is nearly gone, which fades the page along one edge or fully, and replacing the cartridge cures it.
The checks in more detail
If the toner is not low, take the toner and drum out together and rock the cartridge gently from side to side to spread the powder, then put it back. Do this over paper in case any spills. Check that the toner is seated and that the orange protective parts have been removed from a new cartridge. Vertical streaks and thin lines usually point to the corona wire inside the drum unit. A dirty wire causes a line that runs down the page. Brother puts a cleaning tab on the drum unit:
with the printer off and the drum out, slide the green tab back and forth several times and return it to its home position, which is a step the user guide describes. A streak that stays after cleaning may be a worn drum or a damaged roller, and replacing the drum unit is the cure. Also look at the scanner glass if the streak appears only on copies and not on prints, because dirt there produces the same line. If the page is faded evenly, check the print settings: Toner Save mode lightens print on purpose, and it is in the driver's advanced settings and in the printer's menu.
Check the paper type setting, because thick paper set as plain will fuse badly and fade. Damp paper also prints poorly, so use a fresh ream. Run the printer's built-in print quality check page and look at the pattern. Brother's drum counter reset is done only after a new drum is fitted. Use genuine or quality toner, since refilled cartridges can leak and streak. If problems continue after a fresh toner and a cleaned drum, contact Brother with the serial number, as the fuser or the laser unit may need service.
Differential
Likely causes of “Brother MFC-L5915DW prints faded, streaked, banded or with missing colors”, and how to tell them apart
- 1
Toner running low
What separates it The page fades along the edge
How to confirm Replace the toner cartridge
- 2
Unevenly spread toner
What separates it Faint bands
How to confirm Rock the cartridge gently
- 3
A dirty corona wire
What separates it A vertical streak
How to confirm Slide the cleaning tab on the drum unit
- 4
Toner Save mode
What separates it The whole page is light
How to confirm Turn it off in the driver and menu
- 5
A worn drum
What separates it Streaks remain after cleaning
How to confirm Replace the drum unit
Before you touch a setting
Record this first — changing settings destroys the evidence
- The touchscreen message
- Where the fade or streak appears
- Whether copies also show it
- The toner and drum page counts
Try in this order
0 of 6 completedRead the display
ReversibleFor toner and drum messages.
Rock the toner cartridge
ReversibleTo spread the powder.
Clean the corona wire
ReversibleWith the green tab.
Turn off Toner Save
ReversibleIn the driver.
Check the paper type
ReversibleAnd use dry paper.
Replace the drum
ReversibleIf streaks remain.
Model-specific
What is true of this model and not of its siblings
- Separate parts
- Toner and drum are replaced separately.
- Cleaning tab
- A green tab on the drum unit.
Stop boundary
When this stops being a self-service repair
- !If streaks remain with new toner and a cleaned drum, contact Brother with the serial number
- !The fuser or laser unit may need service
- !Do not refill cartridges that leak
Evidence ledger
Sources behind this answer
Exact questions
Common questions
Why are my pages faded?+
Low toner or Toner Save mode.
What causes a vertical streak?+
A dirty corona wire or a worn drum.
How do I clean the corona wire?+
Slide the green tab on the drum unit.
Do copies also show the streak?+
If so, clean the scanner glass.