Exact model-family answer directory

Epson SureColor P700 troubleshooting

Choose the symptom actually shown by C11CH38201. Epson printer; EcoTank, WorkForce, photo and wide-format models use different ink, maintenance boxes and heads. Error codes remain separate records because the same characters can mean different things on another platform.

offlinepaper jamnot printingblank pagesfadedsmudges

Reviewed records

14 exact answers

Not sure where the fault is?

Epson · cartridge not recognized

Epson SureColor P700 does not recognize ink or toner

For the Epson SureColor P700, exact part compatibility, shipping seals, contacts, seating and firmware should be checked before replacement.

Open record Epson · firmware

Epson SureColor P700 firmware update will not install

For the Epson SureColor P700, exact model, stable power/network and signed update path are required.

Open record Epson · offline

Epson SureColor P700 is offline or unavailable

For the Epson SureColor P700, prove the printer can print internally before repairing the network or computer queue.

Open record Epson · smudges

Epson SureColor P700 leaves smudges, spots or repeated marks

For the Epson SureColor P700, mark spacing and whether ink/toner is fused/dry identify media, roller, drum, fuser or maintenance faults.

Open record Epson · blank pages

Epson SureColor P700 prints blank pages

For the Epson SureColor P700, supply installation/venting, protective seals, nozzle/printhead output and driver document content should be separated.

Open record Epson · faded

Epson SureColor P700 prints faded, streaked, banded or with missing colors

For the Epson SureColor P700, internal quality output separates hardware/supply from app, driver and color profile.

Open record Epson · wrong colors

Epson SureColor P700 prints the wrong colors

For the Epson SureColor P700, internal output, one color-management owner, paper/ink profile and supply state should be controlled.

Open record Epson · slow printing

Epson SureColor P700 prints very slowly

For the Epson SureColor P700, resolution/quality mode, duplex, document complexity, connection and spool/driver should be timed separately.

Open record Epson · not printing

Epson SureColor P700 receives jobs but does not print

For the Epson SureColor P700, printer error state, local engine, connection, queue, driver and document should be separated.

Open record Epson · maintenance

Epson SureColor P700 shows a maintenance box, drum, fuser, waste toner or service message

For the Epson SureColor P700, the exact consumable/service item and whether it is customer-replaceable are model-specific.

Open record Epson · paper jam

Epson SureColor P700 shows a paper jam or repeatedly jams

For the Epson SureColor P700, the exact feed/duplex/output location, media condition and a complete sheet count matter.

Open record Epson · AirPrint

Epson SureColor P700 will not AirPrint, Mopria or print from a phone

For the Epson SureColor P700, printer LAN connection, same-network discovery, guest isolation, protocol support and app permissions should be separated.

Open record Epson · Wi-Fi

Epson SureColor P700 will not connect to Wi-Fi

For the Epson SureColor P700, printer radio, supported band/security, setup mode, router isolation and account/app should be separated.

Open record Epson · duplex

Epson SureColor P700 will not print or scan two-sided

For the Epson SureColor P700, model capability, driver option, paper size/type and accessory detection must align.

Open record

Confirm the model first

Which units this covers, and how to tell yours is one of them

Every answer below is scoped to these model identifiers. A neighbouring model in the same line can use a different part, a different reset sequence or a different radio, so matching the identifier before following a procedure is the step that decides whether the rest of the page applies to you.

Model numbers and patterns: C11CH38201
What that covers: Epson printer; EcoTank, WorkForce, photo and wide-format models use different ink, maintenance boxes and heads.

Published specification

What is true of this model and changes how you fix it

These are the properties that decide which procedure applies. Each is read from the manufacturer’s own published figures for this model, not carried over from a sibling that shares its retail name.

Type — PRO PHOTO inkjet, PRINT-ONLY (no scanner): A professional 13-inch wide-format PHOTO printer that is PRINT-ONLY — it has NO scanner or copier, so scan/copy symptoms do not apply. It uses a 10-cartridge pigment ink set (multiple blacks/greys) for gallery-quality photos and fine art. Still inkjet, so the printhead can CLOG if unused.
10-ink photo system: The many inks give wide gamut and superb black-and-white — a colour/tone problem is often a clog in one channel or the wrong media/profile. Use genuine Epson inks, quality photo/fine-art paper, and the correct ICC profile and media setting. It switches between photo and matte black for different papers.
Connectivity: Wi-Fi/Ethernet/USB; used with photo software/printer driver. 'Offline' is usually a network/queue issue.

Where these figures were read. epson.com SureColor P700 (pro PHOTO inkjet PRINT-ONLY — no scanner, 10 inks), read 2026-09-01

Manufacturer support for this product line. Epson Support — Printer support. Official Epson model manuals, drivers, ink, paper and maintenance support.

Exact questions

Questions that only have an answer for the Epson SureColor P700

Each answer below uses this model’s own published figures. The same question asked about a different model in the line has a different answer, which is why it is answered here rather than on a general page.

How do I scan or copy on my Epson SureColor P700?+

You can't — the SureColor P700 is a dedicated professional PHOTO printer and is print-only, with no scanner or copier. So there is nothing to troubleshoot for scanning/copying. For its actual purpose — high-end photo and fine-art prints — the keys are genuine Epson pigment inks, the right photo/fine-art paper, the matching media setting and ICC profile, and a clear printhead (run a nozzle check/clean if a channel drops out). It is not a document all-in-one.

Structured depth, not empty permutations

Every published record carries a direct answer, scope, ordered fixes, risk notes and sources.

Device and manufacturer hubs share a consistent record system, but each answer carries the relevant controls, fault boundaries, consequences and official support entry point for that platform.

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