An HP Envy 6455e that prints blank pages has an inkjet that is not putting ink on the paper, and the cause is usually empty or poorly installed cartridges, a clogged print head or a problem with the document. Check the ink levels in HP Smart or on the printer: the 6455e uses a black cartridge and a tri-color cartridge, and an empty one gives blanks or missing colors. Remove each cartridge and look for the protective tape on a new one, then reseat it until it clicks.
The checks in more detail
A message that a cartridge is missing or damaged points to a poor contact, so wipe the copper contacts on the cartridge and in the carriage with a lint-free cloth. Make sure the cartridges are HP ones that the printer accepts. Then the print head. If you print rarely, the nozzles dry out. HP Smart and the printer's settings offer a clean cartridge or printhead function: run it once, print a diagnostic page and look at the color blocks.
Do not clean repeatedly, since it uses ink; give it time after a cleaning. A print quality diagnostic page shows which color is affected. If black is blank but color prints, the black cartridge is the issue. Check that the paper is loaded printing side down, the guides fit and that the right paper size is chosen. Check the document. If the page is blank on screen, it prints blank; try printing a test page from the printer's menu, and a simple text document from another program.
If these print, the problem is in the document or the program. Check the driver and update it from HP's site. Make sure the printer is not in a state like Print in Grayscale with an empty black cartridge, which can give a blank output. Update the firmware. If the diagnostic page is blank with new cartridges and cleaning, the print head or carriage may have failed, and HP support can advise with the serial number. Keep cartridges installed in the printer to prevent drying.
Differential
Likely causes of “HP ENVY 6455e prints blank pages”, and how to tell them apart
- 1
An empty or poorly seated cartridge
What separates it A blank page or missing colors
How to confirm Reseat or replace the cartridge
- 2
Dirty cartridge contacts
What separates it A cartridge error
How to confirm Wipe the contacts
- 3
Clogged nozzles
What separates it Blank output from a rarely used printer
How to confirm Run one cleaning and check the diagnostic page
- 4
A document or driver problem
What separates it Only one program prints blank
How to confirm Test a printer page and update the driver
- 5
Wrong paper loading
What separates it Printing on the back of the sheet
How to confirm Load printing side down
Before you touch a setting
Record this first — changing settings destroys the evidence
- The exact symptom and when it began
- The ink or toner state
- The paper type used
- The model number
Try in this order
0 of 6 completedCheck the ink levels
ReversibleIn HP Smart.
Reseat the cartridges
ReversibleRemove the tape.
Run a cleaning
ReversibleOnce.
Print the diagnostic page
ReversibleRead the blocks.
Test from another program
ReversibleAnd update the driver.
Contact HP
ReversibleIf blanks persist.
Model-specific
What is true of this model and not of its siblings
- Two cartridges
- Black and tri-color.
- Diagnostic page
- It shows which color fails.
Stop boundary
When this stops being a self-service repair
- !If the problem persists after these steps, contact the maker with the model and serial number
- !Do not keep running cleaning cycles
- !Keep the receipt for warranty
Evidence ledger
Sources behind this answer
Exact questions
Common questions
Why does my Envy 6455e print blank?+
An empty cartridge or blocked nozzles.
Which cartridges does it use?+
A black and a tri-color.
Is a blank document the cause?+
It can be.
How often should I clean?+
Sparingly.