Manufacturer and model directory

HP printer model troubleshooting

Choose the complete HP model family before opening a fix. Model patterns are shown on every page, and unsupported code meanings are not copied between platforms.

Exact modelObserved symptomFirst safe testVerificationStop condition

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192 complete records in this directory

OfficeJet Pro 9135e404M0A · 16 answers OfficeJet Pro 9125e403X0A · 16 answers OfficeJet Pro 9015e1G5L3A · 16 answers OfficeJet Pro 8025e1K7K3A · 16 answers ENVY Inspire 7955e1W2Y8A · 16 answers ENVY 6455e223R1A · 16 answers DeskJet 4155e26Q90A · 16 answers Color LaserJet Pro 4301fdw4RA82F · 16 answers LaserJet Pro 4101fdw2Z619F · 16 answers LaserJet M234sdwe6GX01E · 16 answers Smart Tank 760228B98A · 16 answers Smart Tank 51011F3Y0A · 16 answers

Reviewed records

192 exact answers

Showing 60 representative records. Choose a platform or manufacturer above to see its complete set.

Not sure where the fault is?

HP · ADF jam

HP Color LaserJet Pro 4301fdw automatic document feeder jams, skews or pulls multiple pages

HP Color LaserJet Pro 4301fdw automatic document feeder jams, skews or pulls multiple pages: original condition, guides, roller/separation pad and sensor path should be checked. Scoped to 4RA82F, with the model boundary and safe stop points made explicit.

Open record HP · cartridge not recognized

HP Color LaserJet Pro 4301fdw does not recognize ink or toner

HP Color LaserJet Pro 4301fdw does not recognize ink or toner: exact part compatibility, shipping seals, contacts, seating and firmware should be checked before replacement. Scoped to 4RA82F, with the model boundary and safe stop points made explicit.

Open record HP · firmware

HP Color LaserJet Pro 4301fdw firmware update will not install

HP Color LaserJet Pro 4301fdw firmware update will not install: exact model, stable power/network and signed update path are required. Scoped to 4RA82F, with the model boundary and safe stop points made explicit.

Open record HP · offline

HP Color LaserJet Pro 4301fdw is offline or unavailable

HP Color LaserJet Pro 4301fdw is offline or unavailable: prove the printer can print internally before repairing the network or computer queue. Scoped to 4RA82F, with the model boundary and safe stop points made explicit.

Open record HP · smudges

HP Color LaserJet Pro 4301fdw leaves smudges, spots or repeated marks

HP Color LaserJet Pro 4301fdw leaves smudges, spots or repeated marks: mark spacing and whether ink/toner is fused/dry identify media, roller, drum, fuser or maintenance faults. Scoped to 4RA82F, with the model boundary and safe stop points made explicit.

Open record HP · blank pages

HP Color LaserJet Pro 4301fdw prints blank pages

HP Color LaserJet Pro 4301fdw prints blank pages: supply installation/venting, protective seals, nozzle/printhead output and driver document content should be separated. Scoped to 4RA82F, with the model boundary and safe stop points made explicit.

Open record HP · faded

HP Color LaserJet Pro 4301fdw prints faded, streaked, banded or with missing colors

HP Color LaserJet Pro 4301fdw prints faded, streaked, banded or with missing colors: internal quality output separates hardware/supply from app, driver and color profile. Scoped to 4RA82F, with the model boundary and safe stop points made explicit.

Open record HP · wrong colors

HP Color LaserJet Pro 4301fdw prints the wrong colors

HP Color LaserJet Pro 4301fdw prints the wrong colors: internal output, one color-management owner, paper/ink profile and supply state should be controlled. Scoped to 4RA82F, with the model boundary and safe stop points made explicit.

Open record HP · slow printing

HP Color LaserJet Pro 4301fdw prints very slowly

HP Color LaserJet Pro 4301fdw prints very slowly: resolution/quality mode, duplex, document complexity, connection and spool/driver should be timed separately. Scoped to 4RA82F, with the model boundary and safe stop points made explicit.

Open record HP · not printing

HP Color LaserJet Pro 4301fdw receives jobs but does not print

HP Color LaserJet Pro 4301fdw receives jobs but does not print: printer error state, local engine, connection, queue, driver and document should be separated. Scoped to 4RA82F, with the model boundary and safe stop points made explicit.

Open record HP · scanner not found

HP Color LaserJet Pro 4301fdw scanner is not found or scanning fails

HP Color LaserJet Pro 4301fdw scanner is not found or scanning fails: local scanner operation, connection, driver/app, permissions and destination storage should be separated. Scoped to 4RA82F, with the model boundary and safe stop points made explicit.

Open record HP · maintenance

HP Color LaserJet Pro 4301fdw shows a maintenance box, drum, fuser, waste toner or service message

HP Color LaserJet Pro 4301fdw shows a maintenance box, drum, fuser, waste toner or service message: the exact consumable/service item and whether it is customer-replaceable are model-specific. Scoped to 4RA82F, with the model boundary and safe stop points made explicit.

Open record HP · paper jam

HP Color LaserJet Pro 4301fdw shows a paper jam or repeatedly jams

HP Color LaserJet Pro 4301fdw shows a paper jam or repeatedly jams: the exact feed/duplex/output location, media condition and a complete sheet count matter. Scoped to 4RA82F, with the model boundary and safe stop points made explicit.

Open record HP · AirPrint

HP Color LaserJet Pro 4301fdw will not AirPrint, Mopria or print from a phone

HP Color LaserJet Pro 4301fdw will not AirPrint, Mopria or print from a phone: printer LAN connection, same-network discovery, guest isolation, protocol support and app permissions should be separated. Scoped to 4RA82F, with the model boundary and safe stop points made explicit.

Open record HP · Wi-Fi

HP Color LaserJet Pro 4301fdw will not connect to Wi-Fi

HP Color LaserJet Pro 4301fdw will not connect to Wi-Fi: printer radio, supported band/security, setup mode, router isolation and account/app should be separated. Scoped to 4RA82F, with the model boundary and safe stop points made explicit.

Open record HP · duplex

HP Color LaserJet Pro 4301fdw will not print or scan two-sided

HP Color LaserJet Pro 4301fdw will not print or scan two-sided: model capability, driver option, paper size/type and accessory detection must align. Scoped to 4RA82F, with the model boundary and safe stop points made explicit.

Open record HP · ADF jam

HP DeskJet 4155e automatic document feeder jams, skews or pulls multiple pages

HP DeskJet 4155e automatic document feeder jams, skews or pulls multiple pages: original condition, guides, roller/separation pad and sensor path should be checked. Scoped to 26Q90A, with the model boundary and safe stop points made explicit.

Open record HP · cartridge not recognized

HP DeskJet 4155e does not recognize ink or toner

HP DeskJet 4155e does not recognize ink or toner: exact part compatibility, shipping seals, contacts, seating and firmware should be checked before replacement. Scoped to 26Q90A, with the model boundary and safe stop points made explicit.

Open record HP · firmware

HP DeskJet 4155e firmware update will not install

HP DeskJet 4155e firmware update will not install: exact model, stable power/network and signed update path are required. Scoped to 26Q90A, with the model boundary and safe stop points made explicit.

Open record HP · offline

HP DeskJet 4155e is offline or unavailable

HP DeskJet 4155e is offline or unavailable: prove the printer can print internally before repairing the network or computer queue. Scoped to 26Q90A, with the model boundary and safe stop points made explicit.

Open record HP · smudges

HP DeskJet 4155e leaves smudges, spots or repeated marks

HP DeskJet 4155e leaves smudges, spots or repeated marks: mark spacing and whether ink/toner is fused/dry identify media, roller, drum, fuser or maintenance faults. Scoped to 26Q90A, with the model boundary and safe stop points made explicit.

Open record HP · blank pages

HP DeskJet 4155e prints blank pages

HP DeskJet 4155e prints blank pages: supply installation/venting, protective seals, nozzle/printhead output and driver document content should be separated. Scoped to 26Q90A, with the model boundary and safe stop points made explicit.

Open record HP · faded

HP DeskJet 4155e prints faded, streaked, banded or with missing colors

HP DeskJet 4155e prints faded, streaked, banded or with missing colors: internal quality output separates hardware/supply from app, driver and color profile. Scoped to 26Q90A, with the model boundary and safe stop points made explicit.

Open record HP · wrong colors

HP DeskJet 4155e prints the wrong colors

HP DeskJet 4155e prints the wrong colors: internal output, one color-management owner, paper/ink profile and supply state should be controlled. Scoped to 26Q90A, with the model boundary and safe stop points made explicit.

Open record HP · slow printing

HP DeskJet 4155e prints very slowly

HP DeskJet 4155e prints very slowly: resolution/quality mode, duplex, document complexity, connection and spool/driver should be timed separately. Scoped to 26Q90A, with the model boundary and safe stop points made explicit.

Open record HP · not printing

HP DeskJet 4155e receives jobs but does not print

HP DeskJet 4155e receives jobs but does not print: printer error state, local engine, connection, queue, driver and document should be separated. Scoped to 26Q90A, with the model boundary and safe stop points made explicit.

Open record HP · scanner not found

HP DeskJet 4155e scanner is not found or scanning fails

HP DeskJet 4155e scanner is not found or scanning fails: local scanner operation, connection, driver/app, permissions and destination storage should be separated. Scoped to 26Q90A, with the model boundary and safe stop points made explicit.

Open record HP · maintenance

HP DeskJet 4155e shows a maintenance box, drum, fuser, waste toner or service message

HP DeskJet 4155e shows a maintenance box, drum, fuser, waste toner or service message: the exact consumable/service item and whether it is customer-replaceable are model-specific. Scoped to 26Q90A, with the model boundary and safe stop points made explicit.

Open record HP · paper jam

HP DeskJet 4155e shows a paper jam or repeatedly jams

HP DeskJet 4155e shows a paper jam or repeatedly jams: the exact feed/duplex/output location, media condition and a complete sheet count matter. Scoped to 26Q90A, with the model boundary and safe stop points made explicit.

Open record HP · AirPrint

HP DeskJet 4155e will not AirPrint, Mopria or print from a phone

HP DeskJet 4155e will not AirPrint, Mopria or print from a phone: printer LAN connection, same-network discovery, guest isolation, protocol support and app permissions should be separated. Scoped to 26Q90A, with the model boundary and safe stop points made explicit.

Open record HP · Wi-Fi

HP DeskJet 4155e will not connect to Wi-Fi

HP DeskJet 4155e will not connect to Wi-Fi: printer radio, supported band/security, setup mode, router isolation and account/app should be separated. Scoped to 26Q90A, with the model boundary and safe stop points made explicit.

Open record HP · duplex

HP DeskJet 4155e will not print or scan two-sided

HP DeskJet 4155e will not print or scan two-sided: model capability, driver option, paper size/type and accessory detection must align. Scoped to 26Q90A, with the model boundary and safe stop points made explicit.

Open record HP · ADF jam

HP ENVY 6455e automatic document feeder jams, skews or pulls multiple pages

HP ENVY 6455e automatic document feeder jams, skews or pulls multiple pages: original condition, guides, roller/separation pad and sensor path should be checked. Scoped to 223R1A, with the model boundary and safe stop points made explicit.

Open record HP · cartridge not recognized

HP ENVY 6455e does not recognize ink or toner

HP ENVY 6455e does not recognize ink or toner: exact part compatibility, shipping seals, contacts, seating and firmware should be checked before replacement. Scoped to 223R1A, with the model boundary and safe stop points made explicit.

Open record HP · firmware

HP ENVY 6455e firmware update will not install

HP ENVY 6455e firmware update will not install: exact model, stable power/network and signed update path are required. Scoped to 223R1A, with the model boundary and safe stop points made explicit.

Open record HP · offline

HP ENVY 6455e is offline or unavailable

HP ENVY 6455e is offline or unavailable: prove the printer can print internally before repairing the network or computer queue. Scoped to 223R1A, with the model boundary and safe stop points made explicit.

Open record HP · smudges

HP ENVY 6455e leaves smudges, spots or repeated marks

HP ENVY 6455e leaves smudges, spots or repeated marks: mark spacing and whether ink/toner is fused/dry identify media, roller, drum, fuser or maintenance faults. Scoped to 223R1A, with the model boundary and safe stop points made explicit.

Open record HP · blank pages

HP ENVY 6455e prints blank pages

HP ENVY 6455e prints blank pages: supply installation/venting, protective seals, nozzle/printhead output and driver document content should be separated. Scoped to 223R1A, with the model boundary and safe stop points made explicit.

Open record HP · faded

HP ENVY 6455e prints faded, streaked, banded or with missing colors

HP ENVY 6455e prints faded, streaked, banded or with missing colors: internal quality output separates hardware/supply from app, driver and color profile. Scoped to 223R1A, with the model boundary and safe stop points made explicit.

Open record HP · wrong colors

HP ENVY 6455e prints the wrong colors

HP ENVY 6455e prints the wrong colors: internal output, one color-management owner, paper/ink profile and supply state should be controlled. Scoped to 223R1A, with the model boundary and safe stop points made explicit.

Open record HP · slow printing

HP ENVY 6455e prints very slowly

HP ENVY 6455e prints very slowly: resolution/quality mode, duplex, document complexity, connection and spool/driver should be timed separately. Scoped to 223R1A, with the model boundary and safe stop points made explicit.

Open record HP · not printing

HP ENVY 6455e receives jobs but does not print

HP ENVY 6455e receives jobs but does not print: printer error state, local engine, connection, queue, driver and document should be separated. Scoped to 223R1A, with the model boundary and safe stop points made explicit.

Open record HP · scanner not found

HP ENVY 6455e scanner is not found or scanning fails

HP ENVY 6455e scanner is not found or scanning fails: local scanner operation, connection, driver/app, permissions and destination storage should be separated. Scoped to 223R1A, with the model boundary and safe stop points made explicit.

Open record HP · maintenance

HP ENVY 6455e shows a maintenance box, drum, fuser, waste toner or service message

HP ENVY 6455e shows a maintenance box, drum, fuser, waste toner or service message: the exact consumable/service item and whether it is customer-replaceable are model-specific. Scoped to 223R1A, with the model boundary and safe stop points made explicit.

Open record HP · paper jam

HP ENVY 6455e shows a paper jam or repeatedly jams

HP ENVY 6455e shows a paper jam or repeatedly jams: the exact feed/duplex/output location, media condition and a complete sheet count matter. Scoped to 223R1A, with the model boundary and safe stop points made explicit.

Open record HP · AirPrint

HP ENVY 6455e will not AirPrint, Mopria or print from a phone

HP ENVY 6455e will not AirPrint, Mopria or print from a phone: printer LAN connection, same-network discovery, guest isolation, protocol support and app permissions should be separated. Scoped to 223R1A, with the model boundary and safe stop points made explicit.

Open record HP · Wi-Fi

HP ENVY 6455e will not connect to Wi-Fi

HP ENVY 6455e will not connect to Wi-Fi: printer radio, supported band/security, setup mode, router isolation and account/app should be separated. Scoped to 223R1A, with the model boundary and safe stop points made explicit.

Open record HP · duplex

HP ENVY 6455e will not print or scan two-sided

HP ENVY 6455e will not print or scan two-sided: model capability, driver option, paper size/type and accessory detection must align. Scoped to 223R1A, with the model boundary and safe stop points made explicit.

Open record HP · ADF jam

HP ENVY Inspire 7955e automatic document feeder jams, skews or pulls multiple pages

HP ENVY Inspire 7955e automatic document feeder jams, skews or pulls multiple pages: original condition, guides, roller/separation pad and sensor path should be checked. Scoped to 1W2Y8A, with the model boundary and safe stop points made explicit.

Open record HP · cartridge not recognized

HP ENVY Inspire 7955e does not recognize ink or toner

HP ENVY Inspire 7955e does not recognize ink or toner: exact part compatibility, shipping seals, contacts, seating and firmware should be checked before replacement. Scoped to 1W2Y8A, with the model boundary and safe stop points made explicit.

Open record HP · firmware

HP ENVY Inspire 7955e firmware update will not install

HP ENVY Inspire 7955e firmware update will not install: exact model, stable power/network and signed update path are required. Scoped to 1W2Y8A, with the model boundary and safe stop points made explicit.

Open record HP · offline

HP ENVY Inspire 7955e is offline or unavailable

HP ENVY Inspire 7955e is offline or unavailable: prove the printer can print internally before repairing the network or computer queue. Scoped to 1W2Y8A, with the model boundary and safe stop points made explicit.

Open record HP · smudges

HP ENVY Inspire 7955e leaves smudges, spots or repeated marks

HP ENVY Inspire 7955e leaves smudges, spots or repeated marks: mark spacing and whether ink/toner is fused/dry identify media, roller, drum, fuser or maintenance faults. Scoped to 1W2Y8A, with the model boundary and safe stop points made explicit.

Open record HP · blank pages

HP ENVY Inspire 7955e prints blank pages

HP ENVY Inspire 7955e prints blank pages: supply installation/venting, protective seals, nozzle/printhead output and driver document content should be separated. Scoped to 1W2Y8A, with the model boundary and safe stop points made explicit.

Open record HP · faded

HP ENVY Inspire 7955e prints faded, streaked, banded or with missing colors

HP ENVY Inspire 7955e prints faded, streaked, banded or with missing colors: internal quality output separates hardware/supply from app, driver and color profile. Scoped to 1W2Y8A, with the model boundary and safe stop points made explicit.

Open record HP · wrong colors

HP ENVY Inspire 7955e prints the wrong colors

HP ENVY Inspire 7955e prints the wrong colors: internal output, one color-management owner, paper/ink profile and supply state should be controlled. Scoped to 1W2Y8A, with the model boundary and safe stop points made explicit.

Open record HP · slow printing

HP ENVY Inspire 7955e prints very slowly

HP ENVY Inspire 7955e prints very slowly: resolution/quality mode, duplex, document complexity, connection and spool/driver should be timed separately. Scoped to 1W2Y8A, with the model boundary and safe stop points made explicit.

Open record HP · not printing

HP ENVY Inspire 7955e receives jobs but does not print

HP ENVY Inspire 7955e receives jobs but does not print: printer error state, local engine, connection, queue, driver and document should be separated. Scoped to 1W2Y8A, with the model boundary and safe stop points made explicit.

Open record HP · scanner not found

HP ENVY Inspire 7955e scanner is not found or scanning fails

HP ENVY Inspire 7955e scanner is not found or scanning fails: local scanner operation, connection, driver/app, permissions and destination storage should be separated. Scoped to 1W2Y8A, with the model boundary and safe stop points made explicit.

Open record HP · maintenance

HP ENVY Inspire 7955e shows a maintenance box, drum, fuser, waste toner or service message

HP ENVY Inspire 7955e shows a maintenance box, drum, fuser, waste toner or service message: the exact consumable/service item and whether it is customer-replaceable are model-specific. Scoped to 1W2Y8A, with the model boundary and safe stop points made explicit.

Open record

Find your model

Model numbers covered, and where each one's answers are

Match the identifier on your appliance or device label to a row below. HP answers here are scoped to these patterns, and a model outside them is deliberately not claimed rather than covered by a page that guesses.

Family	Model numbers	Published specs
OfficeJet Pro 9135e	404M0A	3 researched
OfficeJet Pro 9125e	403X0A	3 researched
OfficeJet Pro 9015e	1G5L3A	3 researched
OfficeJet Pro 8025e	1K7K3A	3 researched
ENVY Inspire 7955e	1W2Y8A	3 researched
ENVY 6455e	223R1A	3 researched
DeskJet 4155e	26Q90A	3 researched
Color LaserJet Pro 4301fdw	4RA82F	3 researched
LaserJet Pro 4101fdw	2Z619F	3 researched
LaserJet M234sdwe	6GX01E	3 researched
Smart Tank 7602	28B98A	3 researched
Smart Tank 5101	1F3Y0A	3 researched

Structured depth, not empty permutations

Every published record carries a direct answer, scope, ordered fixes, risk notes and sources.

Device and manufacturer hubs share a consistent record system, but each answer carries the relevant controls, fault boundaries, consequences and official support entry point for that platform.

See the publication gate