Setting up an HP OfficeJet Pro 9015e on Wi-Fi is quick when the printer, the network and the HP Smart app cooperate, and when it fails the usual cause is the wireless band or a printer that is in the wrong mode. This is a home-office inkjet all-in-one in the e series, which is part of HP+, so it needs an internet connection during setup, an HP account and genuine HP ink. HP printers prefer the 2.4 gigahertz band, and the setup struggles if the router combines the 2.4 and 5 gigahertz bands under a single name. Prepare the printer and the phone. Place the printer within range of the router, switch it on and wait until the control panel is ready.
The checks in more detail
Install the HP Smart app on your phone or computer, and sign in or create an HP account. Connect the phone to your Wi-Fi network, ideally the 2.4 gigahertz band; if your router uses one name for both bands, temporarily separate them in the router settings or use a guest network on 2.4 gigahertz, then add the printer. In the app, choose to add a printer, and follow the prompts, which find the printer on the network or through Bluetooth, ask you to select your Wi-Fi network and enter the password carefully. The printer's display shows when it is connected, usually with a Wi-Fi icon that stops flashing. If the printer does not connect, put it in setup mode by restoring the network settings:
open the Setup or Network menu on the display and choose Restore Network Settings, or hold the Wi-Fi button for several seconds until the light blinks. Then run the setup again. Check that the password is correct and has no characters that the printer struggles with, and that the router does not use MAC filtering or a hidden network name. Restart the router and the printer. Use a printer address that the router does not change by reserving it in the router, so the computer always finds it. Update the printer firmware once connected. If you prefer, connect by Ethernet or USB and complete the setup, then add Wi-Fi in the app. Contact HP with the model number and the serial number if setup fails.
An e-series printer adds steps that a basic one does not. During setup HP+ may ask you to create an HP account, accept the terms, and enrol in a plan such as Instant Ink, and the printer may refuse genuine-cartridge-only checks until it is online. If the printer stays on a screen asking for an internet connection, the Wi-Fi is the part that is failing, not the account. Do not skip the firmware update that setup offers, since it fixes known connection bugs. After setup, give the printer a name you will recognize and print a test page from the app to confirm it, because a printer that is connected but not selected in the print dialog still seems offline.
Differential
Likely causes of “HP OfficeJet Pro 9015e will not connect to Wi-Fi”, and how to tell them apart
- 1
A combined 2.4 and 5 gigahertz network name
What separates it Setup stalls at the network step
How to confirm Use 2.4 gigahertz or separate the bands
- 2
A wrong password or a hidden network
What separates it The printer does not join
How to confirm Enter the password again; show the network name
- 3
The printer not in setup mode
What separates it The app cannot find it
How to confirm Restore network settings and start again
- 4
A weak signal
What separates it The printer drops or never finds the network
How to confirm Move it closer to the router
- 5
A router filter or a changed address
What separates it It joined and then stopped
How to confirm Check MAC filters and reserve an address
Before you touch a setting
Record this first — changing settings destroys the evidence
- Which band and network name are used
- What the app and the printer display say
- Whether the signal is strong
- Whether MAC filtering is on
Try in this order
0 of 6 completedInstall HP Smart
ReversibleSign in.
Join the 2.4 gigahertz network
ReversibleOn the phone.
Add the printer
ReversibleIn the app.
Enter the password
ReversibleCarefully.
Restore network settings
ReversibleIf it will not join.
Contact HP
ReversibleIf setup fails.
Model-specific
What is true of this model and not of its siblings
- The band
- 2.4 gigahertz works best for setup.
- The app
- HP Smart finds and connects the printer.
- Restoring settings
- It returns the printer to setup mode.
- A reserved address
- It keeps the printer findable.
- HP+
- It needs an internet connection and an account.
- HP help
- Quote the model and serial number.
- HP+ enrolment
- The setup may ask for an account and plan choices.
- A test page
- It confirms that the printer is selected and online.
Stop boundary
When this stops being a self-service repair
- !Keep the Wi-Fi password private
- !Do not disable router security to test
- !Contact HP when the printer will not go into setup mode
Evidence ledger
Sources behind this answer
Exact questions
Common questions
How do I connect my OfficeJet Pro 9015e to Wi-Fi?+
HP Smart on a 2.4 gigahertz network is the usual route.
Why can it not find my network?+
A combined band name or a weak signal.
How do I reset the network settings?+
In the Setup or Network menu.
Do I need an HP account?+
Yes, for HP+.
Can I use USB?+
Yes, then add Wi-Fi later.
Why does setup ask for an HP account?+
The e-series printer is part of HP+, which needs an account.
Should I print a test page after setup?+
Yes, to confirm the connection.