Direct answer
For the HP Smart Tank 7602, model capability, driver option, paper size/type and accessory detection must align. First, verify exact model duplex capability and print an internal configuration page.
What this covers
- HP Smart Tank 7602 (28B98A)
- HP printer; Instant Ink eligibility, touchscreen, duplex, ADF and Dynamic Security behavior vary by model.
- The specific fault this record addresses: will not print or scan two-sided
What it does not cover
- ×The same symptom on a different HP product line, which has its own record and its own cited source
- ×An on-screen error code whose meaning has not been checked against this exact model's manual
- ×Live electrical, gas, sealed-system, internal battery-cell or structural repair — a technician boundary, not a self-service step
Differential
What actually causes this, and how to tell them apart
These are ordered by how often each one is the answer, not by how easy it is to try. The point of the middle column is that two causes producing the same headline symptom rarely produce the same detail — that detail is what tells you which one you have before you change anything.
- 1
The binding edge setting is wrong
What separates it Both sides print but alternate pages are upside down.
How to confirm Long-edge and short-edge binding produce different orientations. This is a setting rather than a fault, and it is the most common duplex complaint.
- 2
The paper is too heavy or too light for the duplex path
What separates it Jams only when duplexing, with card or thin paper.
How to confirm The duplex path usually supports a narrower media range than single-sided printing. Check the specification.
- 3
The paper is curling as it passes through
What separates it Jams on the second pass, worse with laser printers and light paper.
How to confirm Heat curls paper, and a curled sheet re-entering the path jams. Fresh, correctly stored paper helps considerably.
- 4
The duplexer is not seated
What separates it Duplex options unavailable, or a jam reported immediately.
How to confirm Reseat the duplex unit fully where it is a removable module.
- 5
The driver does not have duplex enabled
What separates it The option is greyed out in the print dialog.
How to confirm Duplex sometimes has to be enabled in the driver's installed-options settings before it appears.
- 6
The application is overriding the printer setting
What separates it Duplex works from one application and not another.
How to confirm Some applications carry their own duplex setting that overrides the driver default.
Before you touch a setting
Record this first — changing settings destroys the evidence
Every item below stops existing the moment a reset, re-pair or settings change is made. Written down first, they are what separates the causes above; recovered afterwards, they are guesswork.
- Whether the failure is mechanical, or pages printing correctly but oriented wrongly.
- Which binding edge is selected.
- The paper weight, compared with the duplex path's supported range.
- Whether it fails from every application or only one.
Switch between long-edge and short-edge binding
ReversibleAlternate pages upside down is this setting, not a fault, and it is the most common duplex complaint.
Check the paper weight against the duplex path's supported range
ReversibleThe duplex path usually supports a narrower range than single-sided printing does.
Use fresh, flat, correctly stored paper
ReversibleHeat curls paper on the first pass, and a curled sheet jams as it re-enters.
Reseat the duplex unit and enable duplex in the driver's installed options
ReversibleA greyed-out duplex option is usually this rather than a missing capability.
Test from a second application
ReversibleSome applications override the driver's duplex setting with their own.
Model-specific
What is true of this model and not of its siblings
Generic advice for the product line fails here. Each item below is a property of this specific model family that changes which of the steps above apply to you.
- Model scope
- 28B98A. HP printer; Instant Ink eligibility, touchscreen, duplex, ADF and Dynamic Security behavior vary by model.
- Type — refillable INK TANK all-in-one
- A cartridge-free INK TANK inkjet AIO — you refill large ink BOTTLES into onboard tanks for a very low cost per page and thousands of pages per set. It is still inkjet, so the printhead can CLOG if unused; the savings come from bottle refills, not from being clog-proof.
- Initial charging & refills
- On first setup it 'charges' the printhead using a chunk of the starter ink (normal, not waste). Refill each colour bottle into the matching tank when low; do not run tanks fully dry, which can introduce air and cause clogs.
- Connectivity
- Wi-Fi/Ethernet/USB via HP Smart; 'offline' is usually a Wi-Fi drop or wrong queue.
- Symptom boundary
- This record covers HP Smart Tank 7602 when it will not print or scan two-sided. A different symptom on the same hardware, or this symptom on a different HP product line, has its own record with its own causes and its own cited source.
Stop boundary
When this stops being a self-service repair
Continuing past any one of these costs more than the repair saves — in safety, in warranty, or in evidence a technician needs.
- !Do not force paper through a duplex path or reach into a laser fuser area before it has cooled.
Evidence ledger
Sources behind this answer
Visible sources support the visible claims. Home Product Support records the publisher, the fact used and the review date; community reports can suggest an issue but do not become a published fact on their own.
Where the manufacturer's article stops. HP Support publishes this as "Print on both sides of the paper with an HP printer". HP's own device-agnostic duplex-printing article, explicitly covering both inkjet and LaserJet. Verified reachable and title-matched via the Browser tool 2026-08-28 after direct fetch was refused. What that article does not carry is the model boundary — it is written for a product line, and 28B98A is the scope applied here. Where a control label, terminal, indicator pattern or reset sequence differs on your unit, the manual for that exact model is the authority, not this page and not the article.
Exact questions
Common follow-ups
My HP Smart Tank 7602 prints faded even though the tanks have ink.+
Ink tanks are still inkjet, so a faded or streaked print with full tanks is a printhead clog — run the clean-printhead/nozzle-check cycle (repeat if needed) from the HP Smart app. Also make sure the tanks were not run completely dry (which lets air into the lines) and that the vent caps/seals are set correctly per the setup. If a colour is still missing after cleaning, the printhead may need a deeper clean. The tank system saves money on refills but does not make it clog-proof.
Double-sided printing comes out with every other page upside down.+
That is the binding edge setting rather than a fault. Long-edge binding flips pages like a book, short-edge binding flips them like a notepad, and choosing the wrong one for your layout gives exactly this result. Switch it in the print dialog and reprint.
Does this answer apply to every HP model?+
No. It is scoped to 28B98A. HP printer; Instant Ink eligibility, touchscreen, duplex, ADF and Dynamic Security behavior vary by model.
What should I record before troubleshooting duplex or two-sided?+
Record the complete model identifier, exact message or indicator, software/firmware where visible, the operating stage and what still works.
Why is a factory reset not the first step?+
A reset can erase accounts, networks, maps, schedules or preferences without distinguishing duplex, two-sided. The ordered checks preserve that evidence.
When should I stop and use qualified service?+
Do not force unsupported media through duplex paths.
Answer for the exact device and software version shown above.