Direct answer
Successful phone printing proves the printer can print and is reachable from at least one path. Focus on the computer queue, selected printer, network segment and driver.
What this covers
- The observed symptom matches this record
- Customer-accessible settings, connections and external components
- Diagnosis before reset, deletion or component replacement
What it does not cover
- ×A model-specific error code with a different documented meaning
- ×Internal electrical, battery-cell, gas, refrigeration or sealed-component repair
- ×A guarantee that every model exposes the same control label
Capture the exact symptom
ReversibleCompare printer IP/name on the phone and computer and inspect the computer queue for paused or stale jobs.
Run the smallest isolation test
ReversibleClear only failed jobs, select the current printer instance and add it by supported discovery or IP.
Correct only the proven cause
ReversibleInstall the manufacturer driver only when features require it; remove obsolete duplicate queues.
Verify before changing anything else
ReversiblePrint a one-page local file twice after restarting the computer.
Evidence ledger
Sources behind this answer
Visible sources support the visible claims. Home Product Support records the publisher, the fact used and the review date; community reports can suggest an issue but do not become a published fact on their own.
Exact questions
Common follow-ups
What should I check before resetting anything?+
Compare printer IP/name on the phone and computer and inspect the computer queue for paused or stale jobs.
What is the safest isolation test?+
Clear only failed jobs, select the current printer instance and add it by supported discovery or IP.
When should I stop troubleshooting?+
Do not factory-reset the printer while another device prints successfully.
Answer for the exact device and software version shown above.