Error 009 means the Roku can see or join the local network but cannot reach the internet. Test another device on the same Wi-Fi, run Roku’s connection check, then restart the modem, router and Roku in that order.
What this covers
- Roku players and Roku TVs showing error 009
What it does not cover
- ×Wrong-password errors 014.40/014.41 or Ethernet errors 012/013
Try in this order
0 of 4 completedTest the internet on another device
ReversibleConnect a phone or computer to the same Wi-Fi and load a public website. If that fails, work on the modem, router or provider connection first.
Run Roku’s connection check
ReversibleOpen Settings › Network › Check connection and note whether the wireless and internet checks both pass.
Restart the network in order
ReversibleDisconnect modem and router power, reconnect the modem first, wait for service, then reconnect the router and Roku.
Reconnect the Roku network
Reset / data riskChoose Settings › Network › Set up connection and reselect the correct network. Use Network connection reset only if reconnecting still fails.
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Sources behind this answer
Exact questions
Common questions about “Roku error 009”
What is error 009?+
Wi-Fi is connected but no internet.
Do other devices work?+
Check.
What does error 009 actually indicate?+
The Roku has joined your Wi-Fi network but cannot reach the internet through it. That points to the router or the provider's connection more often than the Roku itself.
How do I check whether the internet is down for everything?+
See whether a phone or laptop on the same Wi-Fi can load a page. If nothing can, restart the modem and router and check the provider's status before touching the Roku.
Should I run the Roku's connection check?+
Yes. The network settings include a check that shows whether the wireless link, the gateway and the internet each pass. It tells you which step is failing and saves guessing.
How long should I wait before retrying?+
After restarting the router and the Roku, wait two to three minutes for the connection to settle, then run the connection check again. Retrying instantly often repeats the same failure because the router has not finished restarting.
Why does the Roku say connected but show error 009?+
It can see the local network but cannot reach the internet. Test another device on the same Wi-Fi, then restart the modem and router.
Will changing DNS fix error 009?+
Sometimes. If the router's DNS is slow or failing, try another DNS in the router, though a provider outage is the other common cause.
Should I factory reset the Roku for 009?+
Not first. Restart the network equipment and the Roku and run the connection check; a reset erases your settings and rarely fixes it.