ADT's Alert Not Received article covers cameras directly: in the ADT+ app or portal open the main menu, Notifications, then Cameras, and for the camera in question make sure notifications are on and that the event types you want, Animal, Motion, Package and so on, are enabled. Then verify your notification method in My Profile, Notification Methods, check your notification email and phone number and allow push notifications for the ADT+ app in your phone's settings for Android or iOS.
The checks in more detail
If you still receive nothing, contact ADT chat. Camera alerts also need the camera online with battery, so check its LED and wifi, and the camera must see the area, since motion in blocked areas will not trigger alerts. The indoor camera's privacy shield closes when inactive, which stops detection. If alerts are too many, turn off event types you do not need or adjust the view.
Object detection for person, package and vehicle depends on the plan. Update the app. Keep push, SMS or email on for the ones you rely on. Trigger a test by walking into the scene and watch each alert method separately. If one phone gets alerts and another does not, the fault is that phone. Tell each adult which cameras alert.
Event types are chosen per camera, so a doorbell may need Package alerts on while an indoor camera needs Animal off, and setting them together is a common mistake. Push, SMS and email are separate switches, so a camera alert that arrives by email but not by push is a phone permission problem, not a camera one. Ask each person who should receive alerts to check their own My Profile settings, since alerts follow each user's own notification method and not the account owner's.
Differential
Likely causes of “ADT cameras and doorbell camera notifications are late, missing or excessive”, and how to tell them apart
- 1
Notifications off for the camera
What separates it No alerts come from the camera because notifications for it are switched off
How to confirm Enable notifications for the camera in Notifications, Cameras, so that its events are sent to you
- 2
Event types off
What separates it Some kinds of alert are missing because those event types are switched off for the camera
How to confirm Enable Animal, Motion and Package alerts as you want them in the camera's notification settings
- 3
A method off
What separates it Alerts arrive on the wrong channel, for example by email but not as a push message
How to confirm Turn on push, SMS or email in My Profile so alerts reach you as you prefer
- 4
An offline camera
What separates it No events are reported because the camera is offline with a flat battery or poor wifi
How to confirm Restore the camera's battery and wifi so that it can send events again
- 5
Push blocked
What separates it Push alerts never appear on the phone because it is blocking notifications from ADT+
How to confirm Allow ADT+ notifications in the phone's settings and check that no focus mode is hiding them
Before you touch a setting
Record this first — changing settings destroys the evidence
- Which alerts are missing and what event should have caused them
- The event types you have switched on for this camera
- The delivery method you have chosen for alerts
- Whether the camera is online and charged
Try in this order
0 of 7 completedOpen Notifications, Cameras
ReversibleOpen Notifications and then Cameras in the ADT+ app, where each camera has its own settings for alerts.
Turn notifications on
ReversibleTurn notifications on for the camera in question, since they are set per camera and one camera being on does not turn on the rest.
Enable event types
ReversibleEnable the event types you want, such as Animal, Motion and Package, so that each of them can send an alert.
Check the method
ReversibleCheck the delivery method in My Profile and make sure push, SMS or email is on for the alerts you expect.
Allow push on the phone
ReversibleAllow push notifications for the ADT+ app in the phone's settings and make sure the phone is not silencing the app.
Check the camera is online
ReversibleCheck that the camera is online by looking at its LED and its wifi, because an offline camera cannot send events.
Contact ADT
ReversibleContact ADT if none arrive after these steps, and tell them the camera model and the event type you expected.
Model-specific
What is true of this model and not of its siblings
- Types
- Per-event toggles for each camera.
- Shield
- A closed indoor shield stops alerts.
- Other models this page answers
- These steps also fit the Doorbell Camera, Outdoor Camera.
Stop boundary
When this stops being a self-service repair
- !If alerts never arrive, contact ADT through chat
- !If the camera is offline, fix that first
- !If alerts are too many, reduce event types
Evidence ledger
Sources behind this answer
Notification troubleshooting.
Indoor camera setup and placement.
Outdoor camera setup and charging.
Doorbell setup.
The company and its products.
Exact questions
Common questions
Where do I set camera alerts?+
Camera alerts are set in Notifications and then Cameras in the ADT+ app, separately for each camera you have.
Which event types exist?+
The camera can send alerts for event types such as Animal, Motion and Package, and more depending on the plan.
Why no alerts?+
If there are no alerts, the alert may be switched off, blocked on the phone or the camera may be offline.
Does the privacy shield stop alerts?+
Yes, a closed privacy shield stops alerts, because the lens is covered and the camera sees no motion.
Do plans affect detection?+
Yes, plans affect detection, since some features such as object detection depend on the plan on the account.
Can I get SMS?+
Yes, you can get SMS alerts if you switch the SMS method on in My Profile and the phone number is correct.
Should I allow push?+
Yes, allow push notifications so that the phone can show alerts straight away, even when the app is closed.
What doorbell model exists?+
The doorbell model is AVD4001-1ADNAS, the number to quote when you contact ADT about the doorbell.
Can the doorbell be mounted at an angle?+
Yes, the doorbell can be mounted at an angle using the angled bracket, which helps it face the visitors better.
What is in the doorbell box?+
The doorbell box holds a camera, mounting plates, a USB cable, an extension kit and screws for installation.