Manufacturer and model directory
ADT smart model troubleshooting
ADT smart troubleshooting covers 17 model families: ADT Base, ADT Keypad, Keychain Remote and Yale Assure Lock 2, Door/Window Sensor, Premium Door/Window Sensor, ADT sensors and detectors (Motion, Door/Window, Glass Break, Smoke, Heat, CO, Water and Temperature, Indoor Siren and Live Light), Glass Break Sensor and 11 more. Choose the complete ADT model family before opening a fix, and read the model number off your label first.
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89 complete records in this directoryADT Base has power or battery problems
Open record ADT · offlineADT Base is offline or unavailable
Open record ADT · notificationsADT Base notifications are late, missing or excessive
Open record ADT · routineADT Base routine, schedule or automation is not running
Open record ADT · shared accessADT Base shared users or family members cannot control it
Open record ADT · wrong readingADT Base shows the wrong time, state or sensor reading
Open record ADT · setupADT Base will not complete setup or pairing
Open record ADT · factory resetADT Base will not reset or needs to be reset safely
Open record ADT · Wi-FiADT Base will not stay connected to Wi-Fi
Open record ADT · batteryADT cameras and doorbell camera (Indoor, Outdoor and Doorbell) has power or battery problems
Open record ADT · offlineADT cameras and doorbell camera (Indoor, Outdoor and Doorbell) is offline or unavailable
Open record ADT · motion detectionADT cameras and doorbell camera (Indoor, Outdoor and Doorbell) misses motion or records too many events
Open record ADT · notificationsADT cameras and doorbell camera (Indoor, Outdoor and Doorbell) notifications are late, missing or excessive
Open record ADT · routineADT cameras and doorbell camera (Indoor, Outdoor and Doorbell) routine, schedule or automation is not running
Open record ADT · shared accessADT cameras and doorbell camera (Indoor, Outdoor and Doorbell) shared users or family members cannot control it
Open record ADT · wrong readingADT cameras and doorbell camera (Indoor, Outdoor and Doorbell) shows the wrong time, state or sensor reading
Open record ADT · video blurryADT cameras and doorbell camera (Indoor, Outdoor and Doorbell) video is blurry, dark, frozen or delayed
Open record ADT · setupADT cameras and doorbell camera (Indoor, Outdoor and Doorbell) will not complete setup or pairing
Open record ADT · factory resetADT cameras and doorbell camera (Indoor, Outdoor and Doorbell) will not reset or needs to be reset safely
Open record ADT · Wi-FiADT cameras and doorbell camera (Indoor, Outdoor and Doorbell) will not stay connected to Wi-Fi
Open record ADT · setupADT Carbon Monoxide Detector will not complete setup or pairing
Open record ADT · factory resetADT Carbon Monoxide Detector will not reset or needs to be reset safely
Open record ADT · batteryADT Door/Window Sensor has power or battery problems
Open record ADT · offlineADT Door/Window Sensor is offline or unavailable
Open record ADT · notificationsADT Door/Window Sensor notifications are late, missing or excessive
Open record ADT · routineADT Door/Window Sensor routine, schedule or automation is not running
Open record ADT · wrong readingADT Door/Window Sensor shows the wrong time, state or sensor reading
Open record ADT · setupADT Door/Window Sensor will not complete setup or pairing
Open record ADT · factory resetADT Door/Window Sensor will not reset or needs to be reset safely
Open record ADT · batteryADT Doorbell Camera has power or battery problems
Open record ADT · offlineADT Doorbell Camera is offline or unavailable
Open record ADT · motion detectionADT Doorbell Camera misses motion or records too many events
Open record ADT · routineADT Doorbell Camera routine, schedule or automation is not running
Open record ADT · shared accessADT Doorbell Camera shared users or family members cannot control it
Open record ADT · wrong readingADT Doorbell Camera shows the wrong time, state or sensor reading
Open record ADT · video blurryADT Doorbell Camera video is blurry, dark, frozen or delayed
Open record ADT · factory resetADT Doorbell Camera will not reset or needs to be reset safely
Open record ADT · Wi-FiADT Doorbell Camera will not stay connected to Wi-Fi
Open record ADT · batteryADT Glass Break Sensor has power or battery problems
Open record ADT · offlineADT Glass Break Sensor is offline or unavailable
Open record ADT · notificationsADT Glass Break Sensor notifications are late, missing or excessive
Open record ADT · wrong readingADT Glass Break Sensor shows the wrong time, state or sensor reading
Open record ADT · setupADT Glass Break Sensor will not complete setup or pairing
Open record ADT · factory resetADT Glass Break Sensor will not reset or needs to be reset safely
Open record ADT · batteryADT Heat Detector has power or battery problems
Open record ADT · offlineADT Heat Detector is offline or unavailable
Open record ADT · wrong readingADT Heat Detector shows the wrong time, state or sensor reading
Open record ADT · factory resetADT Heat Detector will not reset or needs to be reset safely
Open record ADT · wrong readingADT Indoor Siren shows the wrong time, state or sensor reading
Open record ADT · setupADT Indoor Siren will not complete setup or pairing
Open record ADT · factory resetADT Indoor Siren will not reset or needs to be reset safely
Open record ADT · batteryADT Keychain Remote has power or battery problems
Open record ADT · shared accessADT Keychain Remote shared users or family members cannot control it
Open record ADT · setupADT Keychain Remote will not complete setup or pairing
Open record ADT · batteryADT Keypad, Keychain Remote and Yale Assure Lock 2 has power or battery problems
Open record ADT · offlineADT Keypad, Keychain Remote and Yale Assure Lock 2 is offline or unavailable
Open record ADT · notificationsADT Keypad, Keychain Remote and Yale Assure Lock 2 notifications are late, missing or excessive
Open record ADT · routineADT Keypad, Keychain Remote and Yale Assure Lock 2 routine, schedule or automation is not running
Open record ADT · shared accessADT Keypad, Keychain Remote and Yale Assure Lock 2 shared users or family members cannot control it
Open record ADT · wrong readingADT Keypad, Keychain Remote and Yale Assure Lock 2 shows the wrong time, state or sensor reading
Open record ADT · setupADT Keypad, Keychain Remote and Yale Assure Lock 2 will not complete setup or pairing
Open record ADT · factory resetADT Keypad, Keychain Remote and Yale Assure Lock 2 will not reset or needs to be reset safely
Open record ADT · notificationsADT Live Light notifications are late, missing or excessive
Open record ADT · batteryADT Outdoor Camera has power or battery problems
Open record ADT · offlineADT Outdoor Camera is offline or unavailable
Open record ADT · motion detectionADT Outdoor Camera misses motion or records too many events
Open record ADT · shared accessADT Outdoor Camera shared users or family members cannot control it
Open record ADT · wrong readingADT Outdoor Camera shows the wrong time, state or sensor reading
Open record ADT · factory resetADT Outdoor Camera will not reset or needs to be reset safely
Open record ADT · Wi-FiADT Outdoor Camera will not stay connected to Wi-Fi
Open record ADT · offlineADT Premium Door/Window Sensor is offline or unavailable
Open record ADT · routineADT Premium Door/Window Sensor routine, schedule or automation is not running
Open record ADT · wrong readingADT Premium Door/Window Sensor shows the wrong time, state or sensor reading
Open record ADT · factory resetADT Premium Door/Window Sensor will not reset or needs to be reset safely
Open record ADT · batteryADT sensors and detectors (Motion, Door/Window, Glass Break, Smoke, Heat, CO, Water and Temperature, Indoor Siren and Live Light) has power or battery problems
Open record ADT · offlineADT sensors and detectors (Motion, Door/Window, Glass Break, Smoke, Heat, CO, Water and Temperature, Indoor Siren and Live Light) is offline or unavailable
Open record ADT · motion detectionADT sensors and detectors (Motion, Door/Window, Glass Break, Smoke, Heat, CO, Water and Temperature, Indoor Siren and Live Light) misses motion or records too many events
Open record ADT · notificationsADT sensors and detectors (Motion, Door/Window, Glass Break, Smoke, Heat, CO, Water and Temperature, Indoor Siren and Live Light) notifications are late, missing or excessive
Open record ADT · routineADT sensors and detectors (Motion, Door/Window, Glass Break, Smoke, Heat, CO, Water and Temperature, Indoor Siren and Live Light) routine, schedule or automation is not running
Open record ADT · wrong readingADT sensors and detectors (Motion, Door/Window, Glass Break, Smoke, Heat, CO, Water and Temperature, Indoor Siren and Live Light) shows the wrong time, state or sensor reading
Open record ADT · setupADT sensors and detectors (Motion, Door/Window, Glass Break, Smoke, Heat, CO, Water and Temperature, Indoor Siren and Live Light) will not complete setup or pairing
Open record ADT · factory resetADT sensors and detectors (Motion, Door/Window, Glass Break, Smoke, Heat, CO, Water and Temperature, Indoor Siren and Live Light) will not reset or needs to be reset safely
Open record ADT · factory resetADT Smoke and Carbon Monoxide Detector will not reset or needs to be reset safely
Open record ADT · factory resetADT Smoke Detector will not reset or needs to be reset safely
Open record ADT · offlineADT Water and Temperature Sensor is offline or unavailable
Open record ADT · routineADT Water and Temperature Sensor routine, schedule or automation is not running
Open record ADT · wrong readingADT Water and Temperature Sensor shows the wrong time, state or sensor reading
Open record ADT · setupADT Water and Temperature Sensor will not complete setup or pairing
Open record ADT · factory resetADT Water and Temperature Sensor will not reset or needs to be reset safely
Open recordProduct lines
How the 17 ADT families here actually differ
Each group below is diagnosed differently, so settle which one yours is before following a fix.
ADT Base (ADTBASE502R0); the central hub that manages every ADT Blu sensor and device, with its own built-in keypad, siren, Emergency response buttons (professionally monitored only), AC power with battery backup, Wi-Fi (2.4/5 GHz) and cellular uplink.
- ADT Base ADTBASE502R0
ADT Keypad (SKP5R0-01); a secondary in-home controller for arming/disarming and triggering a panic alarm, with its own non-swappable lithium-ion backup battery — a different power path from the Base's own backup.
- ADT Keypad, Keychain Remote and Yale Assure Lock 2 SKP5R0-01; also Yale Assure Lock 2 / Lock 2 Touch (Yale Assure Lock 2 or Lock 2 Touch (no separate model number — the interior mounting plate label and the fingerprint reader distinguish the Touch variant))
ADT Door/Window Sensor (SSH5R0); a single CR2-battery magnetic contact sensor and separate magnet, mounted a maximum of 1/2 inch apart.
- Door/Window Sensor SSH5R0
ADT Premium Door/Window Sensor (SSHX5R0); adds a built-in shock sensor for forced-entry detection and a Bypass button the standard Door/Window Sensor does not have, on the same CR2 battery.
- Premium Door/Window Sensor SSHX5R0
ADT Motion Sensor (SSM5R0-29); a pet-friendly, single-CR123A-battery sensor rated for roughly 32 feet of detection range at the recommended 6.5-foot corner mount.
ADT Glass Break Sensor (SSGB5R0); listens for the acoustic signature of breaking glass rather than a magnetic contact or motion, on four CR123A batteries, and performs best mounted on the wall opposite the glass it monitors.
- Glass Break Sensor SSGB5R0
ADT Water and Temperature Sensor (SSW5R0-29); a single-CR123A-battery sensor with an external extension probe for wall-mounting, which reports ambient temperature to the ADT+ app roughly every 15 minutes in addition to water detection.
- Water and Temperature Sensor SSW5R0-29
ADT Smoke Detector (SSS5R0); three CR123A batteries, operates independently of the system's arm state, and does not detect carbon monoxide or heat — a different model from the CO-only, heat-only and combined Smoke and CO detectors.
- Smoke Detector SSS5R0
ADT Carbon Monoxide Detector (SSCO5R0); two CR123A batteries, operates independently of the system's arm state, and does not detect smoke or fire — a different model from the smoke-only, heat-only and combined Smoke and CO detectors.
- Carbon Monoxide Detector SSCO5R0
ADT Smoke and Carbon Monoxide (CO) Detector (SSSX5R0); three CR123A batteries, a dual-function device that is a different model from the standalone smoke-only and CO-only detectors, not a firmware variant of either.
ADT Heat Detector (SSHE5R0); two CR123A batteries, monitors for dangerously high or fast-rising temperature, and the manufacturer's own article states explicitly that this model does not detect carbon monoxide.
- Heat Detector SSHE5R0
ADT Indoor Camera (VMC3060-1ADNAS); mains-powered over its included power adapter (no battery), with 2K live streaming and a built-in privacy shield, and joins the home Wi-Fi network directly rather than ADT's proprietary sensor RF.
ADT Outdoor Camera (VMC3050-1ADNAS); runs on a non-removable rechargeable battery charged over USB-C rather than mains power, and joins the home Wi-Fi network directly rather than ADT's proprietary sensor RF.
- Outdoor Camera VMC3050-1ADNAS
ADT Doorbell Camera (AVD4001-1ADNAS); ADT's own article documents both a battery-powered and a wired-to-the-existing-doorbell-circuit installation for this same model, and it joins the home Wi-Fi network directly rather than ADT's proprietary sensor RF.
- Doorbell Camera AVD4001-1ADNAS
ADT Indoor Siren (SAH5R0-29); two CR123A batteries, an add-on that amplifies the Base's own alarm sound in a separate room rather than functioning as a standalone alarm.
- Indoor Siren SAH5R0-29
ADT Keychain Remote (SKF3R0-29); a single CR2450 coin-cell battery, rated by ADT for roughly 75 feet of range from the Base, and assigned to exactly one ADT+ app user during setup.
- Keychain Remote SKF3R0-29
ADT Live Light; an outdoor illuminated yard sign on three AA lithium batteries that connects to the Base over the DECT ULE protocol — a different radio from the other battery sensors — and illuminates automatically during an alarm event or on manual activation.
- Live Light ADT Live Light (no separate model number — the label inside the battery compartment names the product itself)
Find your model
Model numbers covered, and where each one's answers are
Match the identifier on your appliance or device label to a row below. ADT answers here cover these model numbers.
| Family | Model numbers | Published specs |
|---|---|---|
| ADT Base | ADTBASE502R0 | 4 researched |
| ADT Keypad, Keychain Remote and Yale Assure Lock 2 | SKP5R0-01; also Yale Assure Lock 2 / Lock 2 Touch (Yale Assure Lock 2 or Lock 2 Touch (no separate model number — the interior mounting plate label and the fingerprint reader distinguish the Touch variant)) | 5 researched |
| Door/Window Sensor | SSH5R0 | 3 researched |
| Premium Door/Window Sensor | SSHX5R0 | 3 researched |
| ADT sensors and detectors (Motion, Door/Window, Glass Break, Smoke, Heat, CO, Water and Temperature, Indoor Siren and Live Light) | SSM5R0-29 | 4 researched |
| Glass Break Sensor | SSGB5R0 | 3 researched |
| Water and Temperature Sensor | SSW5R0-29 | 3 researched |
| Smoke Detector | SSS5R0 | 3 researched |
| Carbon Monoxide Detector | SSCO5R0 | 3 researched |
| Smoke and Carbon Monoxide Detector | SSSX5R0 | 3 researched |
| Heat Detector | SSHE5R0 | 4 researched |
| ADT cameras and doorbell camera (Indoor, Outdoor and Doorbell) | VMC3060-1ADNAS | 4 researched |
| Outdoor Camera | VMC3050-1ADNAS | 4 researched |
| Doorbell Camera | AVD4001-1ADNAS | 4 researched |
| Indoor Siren | SAH5R0-29 | 3 researched |
| Keychain Remote | SKF3R0-29 | 4 researched |
| Live Light | ADT Live Light (no separate model number — the label inside the battery compartment names the product itself) | 4 researched |