Manufacturer and model directory

ADT smart model troubleshooting

ADT smart troubleshooting covers 17 model families: ADT Base, ADT Keypad, Keychain Remote and Yale Assure Lock 2, Door/Window Sensor, Premium Door/Window Sensor, ADT sensors and detectors (Motion, Door/Window, Glass Break, Smoke, Heat, CO, Water and Temperature, Indoor Siren and Live Light), Glass Break Sensor and 11 more. Choose the complete ADT model family before opening a fix, and read the model number off your label first.

Exact modelObserved symptomFirst safe testVerificationStop condition

Browse by platform

89 complete records in this directory

Reviewed records

89 exact answers

Diagnose the exact device problem
ADT · battery

ADT Base has power or battery problems

Open record
ADT · offline

ADT Base is offline or unavailable

Open record
ADT · notifications

ADT Base notifications are late, missing or excessive

Open record
ADT · routine

ADT Base routine, schedule or automation is not running

Open record
ADT · shared access

ADT Base shared users or family members cannot control it

Open record
ADT · wrong reading

ADT Base shows the wrong time, state or sensor reading

Open record
ADT · setup

ADT Base will not complete setup or pairing

Open record
ADT · factory reset

ADT Base will not reset or needs to be reset safely

Open record
ADT · Wi-Fi

ADT Base will not stay connected to Wi-Fi

Open record
ADT · battery

ADT cameras and doorbell camera (Indoor, Outdoor and Doorbell) has power or battery problems

Open record
ADT · offline

ADT cameras and doorbell camera (Indoor, Outdoor and Doorbell) is offline or unavailable

Open record
ADT · motion detection

ADT cameras and doorbell camera (Indoor, Outdoor and Doorbell) misses motion or records too many events

Open record
ADT · notifications

ADT cameras and doorbell camera (Indoor, Outdoor and Doorbell) notifications are late, missing or excessive

Open record
ADT · routine

ADT cameras and doorbell camera (Indoor, Outdoor and Doorbell) routine, schedule or automation is not running

Open record
ADT · shared access

ADT cameras and doorbell camera (Indoor, Outdoor and Doorbell) shared users or family members cannot control it

Open record
ADT · wrong reading

ADT cameras and doorbell camera (Indoor, Outdoor and Doorbell) shows the wrong time, state or sensor reading

Open record
ADT · video blurry

ADT cameras and doorbell camera (Indoor, Outdoor and Doorbell) video is blurry, dark, frozen or delayed

Open record
ADT · setup

ADT cameras and doorbell camera (Indoor, Outdoor and Doorbell) will not complete setup or pairing

Open record
ADT · factory reset

ADT cameras and doorbell camera (Indoor, Outdoor and Doorbell) will not reset or needs to be reset safely

Open record
ADT · Wi-Fi

ADT cameras and doorbell camera (Indoor, Outdoor and Doorbell) will not stay connected to Wi-Fi

Open record
ADT · setup

ADT Carbon Monoxide Detector will not complete setup or pairing

Open record
ADT · factory reset

ADT Carbon Monoxide Detector will not reset or needs to be reset safely

Open record
ADT · battery

ADT Door/Window Sensor has power or battery problems

Open record
ADT · offline

ADT Door/Window Sensor is offline or unavailable

Open record
ADT · notifications

ADT Door/Window Sensor notifications are late, missing or excessive

Open record
ADT · routine

ADT Door/Window Sensor routine, schedule or automation is not running

Open record
ADT · wrong reading

ADT Door/Window Sensor shows the wrong time, state or sensor reading

Open record
ADT · setup

ADT Door/Window Sensor will not complete setup or pairing

Open record
ADT · factory reset

ADT Door/Window Sensor will not reset or needs to be reset safely

Open record
ADT · battery

ADT Doorbell Camera has power or battery problems

Open record
ADT · offline

ADT Doorbell Camera is offline or unavailable

Open record
ADT · motion detection

ADT Doorbell Camera misses motion or records too many events

Open record
ADT · routine

ADT Doorbell Camera routine, schedule or automation is not running

Open record
ADT · shared access

ADT Doorbell Camera shared users or family members cannot control it

Open record
ADT · wrong reading

ADT Doorbell Camera shows the wrong time, state or sensor reading

Open record
ADT · video blurry

ADT Doorbell Camera video is blurry, dark, frozen or delayed

Open record
ADT · factory reset

ADT Doorbell Camera will not reset or needs to be reset safely

Open record
ADT · Wi-Fi

ADT Doorbell Camera will not stay connected to Wi-Fi

Open record
ADT · battery

ADT Glass Break Sensor has power or battery problems

Open record
ADT · offline

ADT Glass Break Sensor is offline or unavailable

Open record
ADT · notifications

ADT Glass Break Sensor notifications are late, missing or excessive

Open record
ADT · wrong reading

ADT Glass Break Sensor shows the wrong time, state or sensor reading

Open record
ADT · setup

ADT Glass Break Sensor will not complete setup or pairing

Open record
ADT · factory reset

ADT Glass Break Sensor will not reset or needs to be reset safely

Open record
ADT · battery

ADT Heat Detector has power or battery problems

Open record
ADT · offline

ADT Heat Detector is offline or unavailable

Open record
ADT · wrong reading

ADT Heat Detector shows the wrong time, state or sensor reading

Open record
ADT · factory reset

ADT Heat Detector will not reset or needs to be reset safely

Open record
ADT · wrong reading

ADT Indoor Siren shows the wrong time, state or sensor reading

Open record
ADT · setup

ADT Indoor Siren will not complete setup or pairing

Open record
ADT · factory reset

ADT Indoor Siren will not reset or needs to be reset safely

Open record
ADT · battery

ADT Keychain Remote has power or battery problems

Open record
ADT · shared access

ADT Keychain Remote shared users or family members cannot control it

Open record
ADT · setup

ADT Keychain Remote will not complete setup or pairing

Open record
ADT · battery

ADT Keypad, Keychain Remote and Yale Assure Lock 2 has power or battery problems

Open record
ADT · offline

ADT Keypad, Keychain Remote and Yale Assure Lock 2 is offline or unavailable

Open record
ADT · notifications

ADT Keypad, Keychain Remote and Yale Assure Lock 2 notifications are late, missing or excessive

Open record
ADT · routine

ADT Keypad, Keychain Remote and Yale Assure Lock 2 routine, schedule or automation is not running

Open record
ADT · shared access

ADT Keypad, Keychain Remote and Yale Assure Lock 2 shared users or family members cannot control it

Open record
ADT · wrong reading

ADT Keypad, Keychain Remote and Yale Assure Lock 2 shows the wrong time, state or sensor reading

Open record
ADT · setup

ADT Keypad, Keychain Remote and Yale Assure Lock 2 will not complete setup or pairing

Open record
ADT · factory reset

ADT Keypad, Keychain Remote and Yale Assure Lock 2 will not reset or needs to be reset safely

Open record
ADT · notifications

ADT Live Light notifications are late, missing or excessive

Open record
ADT · battery

ADT Outdoor Camera has power or battery problems

Open record
ADT · offline

ADT Outdoor Camera is offline or unavailable

Open record
ADT · motion detection

ADT Outdoor Camera misses motion or records too many events

Open record
ADT · shared access

ADT Outdoor Camera shared users or family members cannot control it

Open record
ADT · wrong reading

ADT Outdoor Camera shows the wrong time, state or sensor reading

Open record
ADT · factory reset

ADT Outdoor Camera will not reset or needs to be reset safely

Open record
ADT · Wi-Fi

ADT Outdoor Camera will not stay connected to Wi-Fi

Open record
ADT · offline

ADT Premium Door/Window Sensor is offline or unavailable

Open record
ADT · routine

ADT Premium Door/Window Sensor routine, schedule or automation is not running

Open record
ADT · wrong reading

ADT Premium Door/Window Sensor shows the wrong time, state or sensor reading

Open record
ADT · factory reset

ADT Premium Door/Window Sensor will not reset or needs to be reset safely

Open record
ADT · battery

ADT sensors and detectors (Motion, Door/Window, Glass Break, Smoke, Heat, CO, Water and Temperature, Indoor Siren and Live Light) has power or battery problems

Open record
ADT · offline

ADT sensors and detectors (Motion, Door/Window, Glass Break, Smoke, Heat, CO, Water and Temperature, Indoor Siren and Live Light) is offline or unavailable

Open record
ADT · motion detection

ADT sensors and detectors (Motion, Door/Window, Glass Break, Smoke, Heat, CO, Water and Temperature, Indoor Siren and Live Light) misses motion or records too many events

Open record
ADT · notifications

ADT sensors and detectors (Motion, Door/Window, Glass Break, Smoke, Heat, CO, Water and Temperature, Indoor Siren and Live Light) notifications are late, missing or excessive

Open record
ADT · routine

ADT sensors and detectors (Motion, Door/Window, Glass Break, Smoke, Heat, CO, Water and Temperature, Indoor Siren and Live Light) routine, schedule or automation is not running

Open record
ADT · wrong reading

ADT sensors and detectors (Motion, Door/Window, Glass Break, Smoke, Heat, CO, Water and Temperature, Indoor Siren and Live Light) shows the wrong time, state or sensor reading

Open record
ADT · setup

ADT sensors and detectors (Motion, Door/Window, Glass Break, Smoke, Heat, CO, Water and Temperature, Indoor Siren and Live Light) will not complete setup or pairing

Open record
ADT · factory reset

ADT sensors and detectors (Motion, Door/Window, Glass Break, Smoke, Heat, CO, Water and Temperature, Indoor Siren and Live Light) will not reset or needs to be reset safely

Open record
ADT · factory reset

ADT Smoke and Carbon Monoxide Detector will not reset or needs to be reset safely

Open record
ADT · factory reset

ADT Smoke Detector will not reset or needs to be reset safely

Open record
ADT · offline

ADT Water and Temperature Sensor is offline or unavailable

Open record
ADT · routine

ADT Water and Temperature Sensor routine, schedule or automation is not running

Open record
ADT · wrong reading

ADT Water and Temperature Sensor shows the wrong time, state or sensor reading

Open record
ADT · setup

ADT Water and Temperature Sensor will not complete setup or pairing

Open record
ADT · factory reset

ADT Water and Temperature Sensor will not reset or needs to be reset safely

Open record

Product lines

How the 17 ADT families here actually differ

Each group below is diagnosed differently, so settle which one yours is before following a fix.

ADT Base (ADTBASE502R0); the central hub that manages every ADT Blu sensor and device, with its own built-in keypad, siren, Emergency response buttons (professionally monitored only), AC power with battery backup, Wi-Fi (2.4/5 GHz) and cellular uplink.

ADT Keypad (SKP5R0-01); a secondary in-home controller for arming/disarming and triggering a panic alarm, with its own non-swappable lithium-ion backup battery — a different power path from the Base's own backup.

  • ADT Keypad, Keychain Remote and Yale Assure Lock 2 SKP5R0-01; also Yale Assure Lock 2 / Lock 2 Touch (Yale Assure Lock 2 or Lock 2 Touch (no separate model number — the interior mounting plate label and the fingerprint reader distinguish the Touch variant))

ADT Door/Window Sensor (SSH5R0); a single CR2-battery magnetic contact sensor and separate magnet, mounted a maximum of 1/2 inch apart.

ADT Premium Door/Window Sensor (SSHX5R0); adds a built-in shock sensor for forced-entry detection and a Bypass button the standard Door/Window Sensor does not have, on the same CR2 battery.

ADT Motion Sensor (SSM5R0-29); a pet-friendly, single-CR123A-battery sensor rated for roughly 32 feet of detection range at the recommended 6.5-foot corner mount.

ADT Glass Break Sensor (SSGB5R0); listens for the acoustic signature of breaking glass rather than a magnetic contact or motion, on four CR123A batteries, and performs best mounted on the wall opposite the glass it monitors.

ADT Water and Temperature Sensor (SSW5R0-29); a single-CR123A-battery sensor with an external extension probe for wall-mounting, which reports ambient temperature to the ADT+ app roughly every 15 minutes in addition to water detection.

ADT Smoke Detector (SSS5R0); three CR123A batteries, operates independently of the system's arm state, and does not detect carbon monoxide or heat — a different model from the CO-only, heat-only and combined Smoke and CO detectors.

ADT Carbon Monoxide Detector (SSCO5R0); two CR123A batteries, operates independently of the system's arm state, and does not detect smoke or fire — a different model from the smoke-only, heat-only and combined Smoke and CO detectors.

ADT Smoke and Carbon Monoxide (CO) Detector (SSSX5R0); three CR123A batteries, a dual-function device that is a different model from the standalone smoke-only and CO-only detectors, not a firmware variant of either.

ADT Heat Detector (SSHE5R0); two CR123A batteries, monitors for dangerously high or fast-rising temperature, and the manufacturer's own article states explicitly that this model does not detect carbon monoxide.

ADT Indoor Camera (VMC3060-1ADNAS); mains-powered over its included power adapter (no battery), with 2K live streaming and a built-in privacy shield, and joins the home Wi-Fi network directly rather than ADT's proprietary sensor RF.

ADT Outdoor Camera (VMC3050-1ADNAS); runs on a non-removable rechargeable battery charged over USB-C rather than mains power, and joins the home Wi-Fi network directly rather than ADT's proprietary sensor RF.

ADT Doorbell Camera (AVD4001-1ADNAS); ADT's own article documents both a battery-powered and a wired-to-the-existing-doorbell-circuit installation for this same model, and it joins the home Wi-Fi network directly rather than ADT's proprietary sensor RF.

ADT Indoor Siren (SAH5R0-29); two CR123A batteries, an add-on that amplifies the Base's own alarm sound in a separate room rather than functioning as a standalone alarm.

ADT Keychain Remote (SKF3R0-29); a single CR2450 coin-cell battery, rated by ADT for roughly 75 feet of range from the Base, and assigned to exactly one ADT+ app user during setup.

ADT Live Light; an outdoor illuminated yard sign on three AA lithium batteries that connects to the Base over the DECT ULE protocol — a different radio from the other battery sensors — and illuminates automatically during an alarm event or on manual activation.

  • Live Light ADT Live Light (no separate model number — the label inside the battery compartment names the product itself)

Find your model

Model numbers covered, and where each one's answers are

Match the identifier on your appliance or device label to a row below. ADT answers here cover these model numbers.

FamilyModel numbersPublished specs
ADT BaseADTBASE502R04 researched
ADT Keypad, Keychain Remote and Yale Assure Lock 2SKP5R0-01; also Yale Assure Lock 2 / Lock 2 Touch (Yale Assure Lock 2 or Lock 2 Touch (no separate model number — the interior mounting plate label and the fingerprint reader distinguish the Touch variant))5 researched
Door/Window SensorSSH5R03 researched
Premium Door/Window SensorSSHX5R03 researched
ADT sensors and detectors (Motion, Door/Window, Glass Break, Smoke, Heat, CO, Water and Temperature, Indoor Siren and Live Light)SSM5R0-294 researched
Glass Break SensorSSGB5R03 researched
Water and Temperature SensorSSW5R0-293 researched
Smoke DetectorSSS5R03 researched
Carbon Monoxide DetectorSSCO5R03 researched
Smoke and Carbon Monoxide DetectorSSSX5R03 researched
Heat DetectorSSHE5R04 researched
ADT cameras and doorbell camera (Indoor, Outdoor and Doorbell)VMC3060-1ADNAS4 researched
Outdoor CameraVMC3050-1ADNAS4 researched
Doorbell CameraAVD4001-1ADNAS4 researched
Indoor SirenSAH5R0-293 researched
Keychain RemoteSKF3R0-294 researched
Live LightADT Live Light (no separate model number — the label inside the battery compartment names the product itself)4 researched