An ADT keychain remote arms and disarms an ADT system with a button press, and sharing access means deciding who carries one, who has a code and who has the app, since each way gives a different level of control. A keychain remote is paired to the panel, and anyone who holds it can arm or disarm the system, often without a code, so treat it as a key.
The checks in more detail
Give one to each adult who needs it and keep a list of who has one, because the panel's remote list can be checked and changed through the panel's menu or by ADT. Each person who needs to arm the system without a remote can have a user code, which is personal, and ADT lets you add or remove codes on the panel or through the app. If someone loses a remote, tell ADT or remove it from the panel as soon as you can, so that it no longer works.
Ask ADT to help if you do not know how to delete a remote on your model of panel, since the steps depend on the panel. A person who no longer lives in the home, such as a former tenant or a babysitter, should have their code deleted and their remote returned. In ADT's app, called ADT Control or ADT+, you can add other users with their own logins, which allows them to see the system and control it from their phones.
If a remote stops working, replace its battery, a small coin cell, and press the button near the panel to test. If it still fails, it may need to be paired again, which ADT's technician or the panel's menu does. Test each button by arming and disarming and listening for the panel's voice. Check that the system is in the mode you expect. Review who has access when the household changes, and change the master code if you are worried that it has been shared. Contact ADT if a remote cannot be removed or added, with the panel model.
Differential
Likely causes of “ADT Keychain Remote shared users or family members cannot control it”, and how to tell them apart
- 1
A remote not paired
What separates it The buttons do nothing
How to confirm Have it paired through the panel menu or ADT
- 2
A weak battery
What separates it Short range
How to confirm Replace the coin cell
- 3
A lost remote still active
What separates it Someone else could disarm
How to confirm Remove it from the panel or ask ADT
- 4
A person who needs their own access
What separates it They share a code
How to confirm Give them a personal user code
- 5
A former occupant
What separates it Old access remains
How to confirm Delete their code and collect the remote
Before you touch a setting
Record this first — changing settings destroys the evidence
- When the problem began and what changed
- Any message on the base station or in the app
- Whether other sensors work
- The device model and the system's serial number
Try in this order
0 of 6 completedList who holds remotes
ReversibleAnd who has codes.
Add or remove users
ReversibleOn the panel or in the app.
Replace the battery
ReversibleIf the range is short.
Test each button
ReversibleBy arming and disarming.
Delete lost remotes
ReversibleAs soon as possible.
Contact ADT
ReversibleIf it cannot be removed.
Model-specific
What is true of this model and not of its siblings
- Remote
- A paired device that arms and disarms.
- User code
- A personal code for one person.
Stop boundary
When this stops being a self-service repair
- !If the steps do not clear it, contact the maker with the model and the system details
- !Do not leave the alarm disarmed for long
- !Keep the app and the base station updated
Evidence ledger
Sources behind this answer
Exact questions
Common questions
Can I share an ADT keychain remote?+
Yes, but anyone with it can arm and disarm.
How do I remove a lost remote?+
On the panel or via ADT.
Is a code better?+
For individuals, yes.
What battery does it use?+
A small coin cell.