Direct answer
Infrared light reflects from glass back into the lens, so an indoor camera aimed through a window may show glare instead of outdoors. Turn off IR or mount outside using an outdoor-rated model.
What this covers
- The observed symptom matches this record
- Customer-accessible settings, connections and external components
- Diagnosis before reset, deletion or component replacement
What it does not cover
- ×A model-specific error code with a different documented meaning
- ×Internal electrical, battery-cell, gas, refrigeration or sealed-component repair
- ×A guarantee that every model exposes the same control label
Capture the exact symptom
ReversibleAt night, disable night vision briefly and compare the image with nearby indoor lights off.
Run the smallest isolation test
ReversibleMove the lens close to clean glass, remove interior reflections and use exterior lighting or an outdoor camera.
Correct only the proven cause
ReversibleKeep IR off behind glass and rely on supported low-light/color mode only if the scene remains usable.
Verify before changing anything else
ReversibleReview a night clip for faces/motion without a white reflection halo.
Evidence ledger
Sources behind this answer
Visible sources support the visible claims. Home Product Support records the publisher, the fact used and the review date; community reports can suggest an issue but do not become a published fact on their own.
Exact questions
Common follow-ups
What should I check before resetting anything?+
At night, disable night vision briefly and compare the image with nearby indoor lights off.
What is the safest isolation test?+
Move the lens close to clean glass, remove interior reflections and use exterior lighting or an outdoor camera.
When should I stop troubleshooting?+
Do not place indoor-only equipment outdoors or route unsafe power through windows.
Answer for the exact device and software version shown above.